Payments and refunds
20 articles
How to identify and handle unauthorized payments from Hostinger
Identify unauthorized payments from Hostinger: check statement descriptors, review Payment History, and report charges you don’t recognize.
Understanding chargebacks: causes, impact, and resolution at Hostinger
Understand chargebacks at Hostinger: why a disputed payment cancels services and how to repay the invoice from your dashboard to reactivate them.
Understanding fraud payments and how to resolve them at Hostinger
Resolve fraud payments at Hostinger: see what flags a payment as suspicious and how to verify your payment to reactivate your services.
Hostinger refund policy
Review the Hostinger refund policy: which services the 30-day money-back guarantee covers, what is non-refundable, and special terms for domains.
How to get a refund for a payment made offline at Hostinger
Get a refund for an offline or cash payment at Hostinger, such as OXXO or SPEI, by providing the bank account details needed to send the funds.
How long does a refund take at Hostinger?
How long a refund takes at Hostinger: issued within 48 hours, then 2 to 15 business days to arrive depending on your original payment method.
How to pay with OXXO or SPEI at Hostinger
Pay with OXXO or SPEI at Hostinger Mexico: choose the method in the cart, pay with the generated template, and get your service active.
What to do if you’re charged a different amount at Hostinger
Charged a different amount at Hostinger? See how installments and currency exchange fees change the final charge and what to do about it.
“3D Secure Verification Failed” error while making a payment at Hostinger
Fix the 3D Secure Verification Failed error at Hostinger: retry once, check pop-up blockers and OTP delivery, and ask your bank about restrictions.
How to manage payment methods in a Hostinger account
Manage payment methods in your Hostinger account: add a card or PayPal, set a default method for auto-renewal, and remove expired cards.
What to do if the domain is not renewed after payment at Hostinger
Reasons why a domain may not be renewed after payment
How to use Hostinger Balance
Use Hostinger Balance to apply refund credits to new purchases, upgrades, and renewal invoices, and check your balance in the Billing section.
What to do if there is an error during payment at Hostinger
Fix an error during payment at Hostinger: see why payments fail, from insufficient funds to declined cards, and how to complete your purchase.
How to get a refund at Hostinger
Get a refund at Hostinger: find the payment in Billing, choose Hostinger Balance or your original payment method, and track the refund status.
What to do if an invoice appears as unpaid at Hostinger
Troubleshooting invoice still unpaid after payment at Hostinger by allowing processing time, confirming the charge, and refreshing your dashboard to see your service.
Renewal periods and advance payments at Hostinger
Renew Hostinger services in advance: see how renewal periods work, which durations each service offers, and how early renewal extends expiration.
How to pay with PayPal on Hostinger
Pay with PayPal on Hostinger: check that your brand supports PayPal, link a card to your PayPal account, and complete the payment at checkout.
“Do Not Honor” authorization error while making a payment at Hostinger
What to do in case of a declined transaction error
What payment methods are available at Hostinger?
See the payment methods available at Hostinger for each regional brand, from cards and PayPal to local options like UPI, PIX, Boleto, OXXO, and SPEI.
How to resolve a Hostinger duplicate charge
Resolve a Hostinger duplicate charge: check your balance and paid invoices, then report the payment with the details support needs to refund it