Payment errors at Hostinger checkout usually come from the payment method, the bank, or too many attempts in a short time. Find your error message in the table below to see the likely reason and how to fix it.
Common error during payment
If you encounter an error while making a payment, you can refer to the following list to know more about it as well as the solutions:
|
Error message |
Possible reasons |
How to fix |
|
Insufficient funds, please check the balance |
There are not enough funds on your payment method to complete the payment. |
Double-check if you have enough funds for this transaction or use another payment method. |
|
The payment window was closed, please try again |
The payment pop-up window has been closed. |
Try to make the payment again. If the window does not load, make sure to use a different browser and internet connection. You might need to wait for an hour before the next attempt. |
|
PayPal payment method was not added, please try again |
The PayPal account does not have a linked card. |
Please ensure that you have a card linked to your PayPal account. If the issue persists, please get in touch with the PayPal customer success team. |
|
The desired installment is not available for that transaction |
There was an issue setting up the installments for your transaction. This error message might appear if you are using a debit or prepaid card, or if your bank does not support installments at all. |
If you are not using a debit or prepaid card, please get in touch with your bank. |
|
The payment authorization has failed, please try again |
The payment authorization failed due to one of the different possible reasons. |
Address the specific reason before trying again. |
|
The transaction was declined, please contact your bank |
The payment has been rejected due to security concerns. This can be due to different reasons. |
Address the specific reason before trying again. |
|
The payment was rejected due to security concerns. Please contact us. |
The payment has been rejected due to security concerns.
|
You can try a different payment method, or get in touch with our Customer Success team, and we will help you out! |
If you have verified that you have enough funds on your payment method, or if any payment issue persists after trying these solutions, please get in contact with your bank for further assistance.
If your error message isn’t listed in the table, such as a generic Oops, something went wrong message, try another payment method first or clear your browser cache.
Additional payment-related issues
Email velocity – declined
If you see this error, it usually means that you made too many unsuccessful attempts in a short period of time, and the bank temporarily blocked all the transactions. Kindly wait for 24 hours, or try with another card or payment method.
The invoice is still unpaid after the payment
If the amount was deducted from your original payment method, but the invoice status in the control panel is still unpaid, most likely, the payment is still processing and needs more time to reach us.
Double charge
If you were charged twice for the same purchase, please get in touch with our Customer Success team, and we will verify the situation for you.
Error 1015 – You are being rate limited
Error 1015 means Hostinger has temporarily rate-limited your access after too many requests in a short time. The block is temporary and lifts on its own after a short wait. Stop reloading the page or retrying the payment while the block is active.