Being charged a different amount at Hostinger than the price in your cart or on your receipt has two common causes: installment payments or a currency exchange fee from your financial institution. Pick a plan that matches the available installments or pay in one payment to avoid installment differences, and contact your card issuer about exchange fees.
Payment in installments
When you choose to pay in installments (if available), you can pick a different duration for the installments than the duration of your plan. This can cause a difference between the monthly price shown in the cart and the amount of each installment.
To solve this during the purchase, choose a plan that matches the available installments or to make the purchase in one payment.
If the installment option is provided by your financial institution, they may charge additional fees. In that case, you can contact them directly for more information about any applicable fees.
Using a different currency
When you use a payment method in a different currency than the one used for purchasing, your financial institution may apply an exchange fee. For example, if you buy something in Hostinger.com, where prices are in USD, using a GBP card, your bank will charge an exchange fee for the transaction.
Financial institutions have different policies and currency conversion rates. To get more information, please get in touch with the company that issued your payment method.
Related Hostinger payment issues
- How to resolve a Hostinger duplicate charge – if the same service was charged twice.
- How to identify and handle unauthorized payments from Hostinger – if you don’t recognize the charge.
- What to do if there is an error during payment at Hostinger – if the payment failed with an error message.
Compare your bank statement with the receipt in the billing section in Hostinger to confirm the amount Hostinger charged.