How to get a refund at Hostinger

To get a refund at Hostinger, select an eligible payment in Billing → Payment History in the Hostinger dashboard and submit a refund request. Choose whether to receive the funds in your Hostinger Balance or on your original payment method, then track the request in Refund History.

Before initiating the refund process, we recommend downloading all the necessary data since your services will be canceled as soon as you submit the refund request. Your files, databases, and emails will be deleted permanently. Learn more:

If your website was built with Hostinger AI Builder, backups can’t be downloaded the same way. Manually save any content you want to keep, such as text, images, and product listings, before requesting a refund.

Find the payment ID to refund

Once you download all the data you want to keep, open your Hostinger dashboard, click the profile icon in the top-right corner, and select Billing → Payment History. This page lists all payment IDs from the last 30 days.

If the Payment ID is refundable, you’ll find the Refund button:

Cloud Professional invoice with the Refund button highlighted

You can also click on the downward arrow to see the Payment ID details. If the service has auto-renewal enabled, you can disable the auto-renewal or proceed with the refund.

NOTES

Invoices paid using Hostinger credits can also be refunded back to your Hostinger Balance directly through this flow, without needing to contact support. A refund to balance can only be issued once every 12 months per invoice. If you’ve reached this limit, you’ll see an error message explaining why.
If the refund button is missing, it means that the Payment ID is not eligible for a refund as per our Refund Policy.
Free items included with a purchase can only be refunded together with the purchase they came with. Requesting a refund for a free bundled item on its own shows an error message.
Refund eligibility depends on the product and on the transaction date, which includes the date a renewal is processed. For example, domain name renewals are listed as not available for refund in the Refund policy.
To cancel a service without requesting a refund, see How to cancel a Hostinger service.
Refund is available only if you request it within refund eligibility period based on the transaction date. To stop future charges without a refund, see How to stop auto-renewal.

Confirm refundable services

Confirm refundable services, mark the checkbox below to confirm you understand that related data will be permanently lost, and click on Next to select the reason of refund:

Cloud Professional refund request page with checked cancellation acknowledgment and Next button

Select the refund method

You may choose whether you want to get funds back to your Hostinger Balance or the original payment method:

Hostinger Balance

Original Payment Method

Receive the funds to your Hostinger Balance instantly
Can be used as credit for Hostinger purchases
Supports all payment methods except for Coingate (crypto)
Refunds to Hostinger Balance are irreversible, i.e., they can’t be refunded to the original payment method once refunded to the balance

Receive the funds to your original payment method
It takes time depending on the payment method used: the time varies from a couple of hours to several business days or, in some rare cases, even longer

Once you select the preferred refund payment method, click on Next:

Hostinger refund request page with original payment method selected for refund method

Submit the request

Finally, review your refund request and click on Submit request. You will shortly receive an email confirmation.

To check the refund status at any time, navigate to the Billing → Refund History section

Hostinger billing refund history with refunded status for Cloud Professional and Business Web Hosting payments

After the email confirmation, you will receive the refund in a few hours or up to a few days, depending on the payment method used for the purchase.

Once the refund is processed, the funds arrive in your Hostinger Balance or on your original payment method, depending on the refund method you selected.