Introduction
To ensure a secure hosting environment, Hostinger performs identity verification (Know Your Customer or KYC) for selected accounts that exhibit suspicious activity. This automatic process helps protect your account data and services from unauthorized access. If your account is selected, you will receive an identity verification request via email.
Steps
If you receive an identity verification request, you must complete the process within 7 days.
- To complete your Hostinger identity verification, follow these steps:
- Open the identity verification email sent to your Hostinger account.
- Click the secure verification link inside the message to open the verification page.
- Follow the on-screen instructions to submit your identity documents.
Once you submit your documents, the system processes your verification automatically.
Conclusion
After you successfully pass the verification, your account status updates automatically, and you can continue using your Hostinger services without interruption.
Notes
- You must complete the verification within the 7-day timeframe. If you do not respond or if you fail verification, your Hostinger account and all active services will be suspended.
- If your account is suspended for this reason, you can still transfer your domains and access your backups.