Hostinger Reach WhatsApp auto-reply sends an automatic message to anyone who messages your connected WhatsApp number, so contacts who reply to a campaign learn right away how to reach your business. Turn on Auto-reply in the WhatsApp settings, write your message, and set a daily credit limit to control how many credits auto-replies use each day.
Before you start
- Connect your WhatsApp Business Account, as described in Hostinger Reach: How to connect WhatsApp and complete Meta setup.
Set up a WhatsApp auto-reply in Hostinger Reach
Set up a WhatsApp auto-reply from the Auto-reply section of the WhatsApp settings in Hostinger Reach.
- In Hostinger Reach, open WhatsApp from the sidebar and go to the WhatsApp settings.
- In the Auto-reply section, turn on the toggle.
- Enter your reply in the Message field. The message can be up to 4,096 characters.
- Enter the maximum number of credits auto-replies can use per day in Daily credit limit.
- Click Save changes.
Include how contacts can reach your business in the message, such as a support phone number or email address. Hostinger Reach does not show replies from contacts, so the auto-reply is the only answer they receive in Reach.
Until you turn on auto-reply, a banner on the WhatsApp page also opens the auto-reply settings. The banner disappears once auto-reply is on, and you can dismiss it.
How WhatsApp auto-reply uses credits in Hostinger Reach
Hostinger Reach uses credits for a WhatsApp auto-reply only when the reply is sent. Each phone number that messages you receives at most one auto-reply every 24 hours.
WhatsApp auto-replies stop for the rest of the day once they reach your daily credit limit or your credit balance runs out. Check your balance in How to check your Hostinger credit balance and spending.
NOTE
- Hostinger Reach does not provide a WhatsApp inbox, so replies from contacts are not shown in Reach and you cannot answer them there.
With auto-reply turned on, contacts who message your WhatsApp number get an instant answer with your contact details, and your daily credit limit keeps the spending predictable.