Fix shipping options in your Hostinger AI Builder online store if the shipping rate doesn’t display at checkout, preventing customers from completing their purchase. This usually happens when shipping conditions aren’t configured correctly.
Understand shipping condition bounds
There are two types of shipping conditions: based on order price and on order weight. When setting up the conditions, the most important thing is to specify the correct minimum/maximum bounds:
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Minimum order price
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Maximum order price
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Minimum order weight
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Maximum order weight
The lower bound of the condition (minimum order price or weight) is inclusive, and the upper bound (maximum order price or weight) is not inclusive. Take a close look at the examples below:
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Shipping based on order price |
Shipping based on order weight |
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To apply a €10 shipping charge to orders up to €30 (€30 not included):
To apply a €5 shipping charge to orders between €30 and €50:
To offer free shipping with orders from €50, you only need to specify the minimum order value of €50 |
To apply a €10 shipping charge to orders up to 5 kg (5 kg included):
To apply a €5 shipping charge to orders between 5 kg and 10 kg:
To apply a €3 shipping charge to orders that weigh more than 10 kg, you only need to specify the minimum order weight of 10.001 kg |
Besides, if your shipping options are based on order weight, remember to specify product weight for all your products, including their variations. You can do that in the product management area.