How to share access to your account at Hostinger

Account Sharing allows you to securely grant access to your account to another person, for example, a developer or collaborator.

Granting access

To grant access, click on your profile icon on the top left of hPanel and click the Account Sharing button:

Now, on the Account Sharing page, click on the Give Access button:

Then, you will be presented with further options:

Grant Access page with Admin role selected and email address field

Here, you can determine an access level, select the services you wish to share, and determine if the user can set up pending orders by filling out the form.

When everything is good to go, click on Give Access. A confirmation message will be sent to the user; they must click on the link to be granted access to your account.

A confirmation email will be sent to the user; they must click on the link to be granted access to your account.

NOTE

If the new user does not have a Hostinger account yet, they will be prompted to create one

What roles are available for a shared user?

When you grant access, you choose a role for the shared user: Collaborator or Admin. Each role has a different set of permissions.

Action	Collaborator	Admin
Manage website files	✅ Allowed	✅ Allowed
Add subdomains	✅ Allowed	✅ Allowed
Edit DNS, if the domain is included in the shared access	✅ Allowed	✅ Allowed
Purchase using the owner’s saved payment method	❌ Not allowed	✅ Allowed
Add or manage payment methods	❌ Not allowed	❌ Not allowed
Change account email, password, or profile info	❌ Not allowed	❌ Not allowed
Invite other users to the account	❌ Not allowed	❌ Not allowed
Transfer, unlock, or edit domain contact info	❌ Not allowed	❌ Not allowed
Set up a new hosting, VPS, or email plan	❌ Not allowed	❌ Not allowed
Claim a free domain or free email	❌ Not allowed	❌ Not allowed
Delete the account	❌ Not allowed	❌ Not allowed
Create or set up email accounts	❌ Not allowed	❌ Not allowed

NOTES

Domain restrictions also cover managing auto-renewals, selling domains in the aftermarket, responding to a domain buying service, and managing backorders.
Creating separate shared access to a free email plan isn’t possible. This is only available for paid email plans.

Due to these restrictions, the panel for a shared user shows fewer options than the owner account.

What actions can the user with granted access perform on the account?

A user with granted access will be able to make changes to your websites, such as modify files and databases, as well as change hosting-related settings in your control panel.

What actions cannot be done?

To ensure your account’s privacy and security, a user with granted actions cannot perform the following actions:

Manage or add payment methods to your account
Invite others to access the account
View or change profile information (for example, change email, name, phone, address, and password)
Do the following tasks with domains: transfer or unlock domains, change domain’s contact details, manage auto-renewals, sell domains in the aftermarket, respond to a domain buying service, or manage backorders
Create separate access for free email plans. It is now only possible for paid email plans.
Delete your account
Set up new hosting or email plans
Claim a free domain and a free email

Due to these restrictions, the Panel for an account with granted access will show fewer options than the owner account.

Managing shared access

For the current users with granted access, check the Users that have access to your account list on the Grant access tab, where the email addresses, access type, and status will be listed.

Account Sharing page with Grant access tab selected and highlighted

To revoke any access to your account, click on ⋮ → Remove access next to the email address.

Why can’t I manage website files if I only have access to a domain or email plan?

Access to website files depends on which service the account owner shared with you. If the owner shared a hosting plan with you, you can manage website files, subdomains, and hosting settings. If the owner shared only a domain or email plan with you, you cannot access website files or hosting settings: domain access allows DNS management only, and email access allows managing the email plan only.

Ask the account owner to share the hosting plan with you if you need to manage website files. To do this, the owner goes to their profile icon → Account Sharing → Give Access, then selects the hosting plan from the service list.

Why can’t I share access to only one domain or website?

Account Sharing grants access to an entire hosting plan, not to a single domain or website. Sharing a hosting plan gives the other user access to all websites under that plan. Sharing a domain service gives the other user DNS management only, not website files or hosting settings.

Share the hosting plan if the other user needs to manage website files or hosting settings. Share the domain service if the other user needs to manage DNS only. To limit access to one specific website, create a separate FTP account for that website, or upgrade to an Agency plan, which supports per-website access sharing.

Why do I see “Action for this resource is not allowed”?

This message appears when a shared user tries to perform an action reserved for the account owner. Check the Collaborator and Admin permissions listed earlier in this article to confirm whether the action is restricted for your role. This restriction is by design, not an error.

Ask the account owner to perform the action from their own account. If you believe your role should allow the action, ask the account owner to contact Hostinger support.

What should I do if I didn’t receive the Account Sharing invitation email?

Check your spam or junk folder first, since delivery can take up to 15 minutes. Confirm that the account owner used the correct email address when granting access.

Ask the account owner to grant access again to resend the invitation email. Select the link in the email to accept access once you receive it. Create a Hostinger account, or sign in with Google or Facebook, if you don’t have a Hostinger account yet.

Where can I find the account I was given access to?

Log in to hPanel using the email address that received the invitation, then go to your profile icon → Account Sharing. The account appears under Accounts I have access to.

If the account doesn’t appear, confirm that you accepted the invitation email and that you’re logged in with the correct email address.

If you are using a Hostinger VPS, you can provide access to a developer or team member by creating a separate SSH user. This allows them to manage the server via a terminal without needing access to your Hostinger account.

Log in to your VPS terminal as root.
Create a new user by running: adduser username (replace “username” with your choice).
Set a secure password for the new user.
To allow the user to execute administrative commands, add them to the sudo group: usermod -aG sudo username.
Provide the new user with your VPS IP address and their specific credentials.

That’s it! Now you know how to grant access to your account with other users without sharing your login credentials.