Refunds work differently for products sold through the Printful integration in Hostinger AI Builder manual mode, since Printful is your fulfillment partner and handles order refunds directly.
Refunds for Printful Orders
Because Printful is the fulfillment partner, order refunds are handled directly through Printful.
Here’s how it works:
- Customer-initiated refunds or returns
- If your customer requests a refund, you’ll need to review Printful’s Return Policy and manage the refund from your side.
- Hostinger doesn’t process or control refunds for these orders.
- Printful error (e.g., damaged, misprinted, or defective items)
- Printful will cover the cost of a replacement or refund if the product issue was their fault.
- Other cases (wrong address, customer error, etc.)
- Refunds may not be available in these situations. You’ll need to check Printful’s policies for exceptions.
How to handle refund requests
- Contact your customer to understand the issue.
- Check the relevant Printful Return Policy.
- If eligible, process the refund through Printful and issue the refund to your customer.
Fees that are non-refundable
Keep in mind:
- Fulfillment costs already paid to Printful.
- Shipping fees unless the issue was Printful’s fault.
- File digitization or setup fees for embroidery or custom work.
- VAT or taxes depending on local regulations.
Printful handles refunds for your product orders, so always review its return and refund policies to handle each situation correctly.
For detailed information, visit: Printful Refunds Policy