How to fix the “403 Forbidden” error in Hostinger Website Builder

If you use Hostinger Website Builder and get the 403 Forbidden error when trying to access your site online, it means there’s a problem in your domain’s DNS zone. It could be that your domain still has an A record pointing to an IP address instead of the required CNAME records. Hostinger Website Builder does not support A records — see Hostinger Website Builder: A record deprecation for background on this change.

Fix the 403 Forbidden error

Access your domain’s DNS zone, and do the following:

Delete all the A and/or AAAA records for your root domain (@), if any
Make sure these two CNAME records are present:

CNAME 1

CNAME 2

Name: @
Points to: connect.hostinger.com
TTL: default, or 14400

Name: www
Points to: connect.hostinger.com
TTL: default, or 14400

Finally, save the changes.

Once you add the necessary DNS records, give them some time to propagate worldwide. Your website will start working within a couple of hours.

If you’re experiencing a different kind of issue — such as editor or display problems — see how to fix editor and display issues in Hostinger Website Builder instead.