Issue a refund directly through your Razorpay account if you use Razorpay payments in your Hostinger Ecommerce store. The same steps apply to Hostinger AI Builder websites that are connected to Hostinger Ecommerce.
Issue a refund
For the detailed steps, refer to this video tutorial:
After the refund is processed on the Razorpay side, it might take up to a few minutes until the order status is updated in your Hostinger Ecommerce Store Manager.