How to use traceroute at Hostinger

Use traceroute at Hostinger to diagnose connectivity issues when your website works but isn’t loading from your location.

Before you start

• Make sure you’ve already cleared your cache, since the issue may simply be outdated local data.

Run a traceroute

Based on which OS you are using on your computer, open Terminal or Command prompt:

Next, run the following command in Windows:

tracert your-hosting-ip

On Linux and Mac OS:

traceroute your-hosting-ip

Replacing your-hosting-ip with the IP of your hosting plan. You can find it by navigating Websites → Dashboard → Hosting Plan→ Plan details, in the Website details section:

Interpret the results

If you get a result like this:

It means that your connection to our server is being lost at the last point before the first line with Request timed out.

To solve this issue, contact your ISP and ask them to change your network routing. If this is not an option or the issue persists, you can try the following:

• Check again at a later time – it may relate to a wider ISP issue that could resolve by itself.

• Connect using a VPN. Or, if you’re already using a VPN, try disabling it.

• Use Namebench to re-route the connection. You can download the required application here: Google Code Archive – Namebench.

• Change the server location of your hosting plan.

• Use a CDN, such as Hostinger CDN, that will store a cached copy of your website on its servers around the world.

Additional resource

• Namebench documentation
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