Appointment cancellation and rescheduling in Website Builder

You can now cancel and reschedule appointments directly from your store manager. When you cancel or reschedule, you'll be prompted to provide a reason, and rescheduling requires selecting a new time slot. You can optionally enable your customers to reschedule and cancel appointments themselves through new toggles in the Appointments Settings tab. When enabled, customers receive cancel and reschedule links in their appointment confirmation emails; clicking a link opens a modal in your store where they provide a reason and confirm the action. For paid appointments, refunds are not processed automatically — customers see your refund policy in the cancellation modal and email, while you're prompted to handle refunds manually and can mark orders as refunded in the store manager. Your appointments overview now clearly shows the status of each appointment, with cancelled and rescheduled appointments visually marked.