Hostinger Reach: How to Send Automated Emails After a Form Submission (using Hostinger Website Builder)

Updated 4 weeks ago

Automated emails are messages sent automatically when specific conditions are met — without any manual effort. 

One of the most common automation use cases is sending an email immediately after a visitor submits their email through a Website Builder form.

Such emails can used to communicate the following::

  • A welcome email for new subscribers
  • A discount or free delivery coupon
  • A free eBook or downloadable resource
  • A thank-you message after subscribing

In this guide, you will learn how to:

  • Create and manage forms in Hostinger Website Builder
  • Connect your website to Hostinger Reach
  • Automatically sync form submissions to Reach
  • Create and activate a welcome email automation
  • Test your automation
  • Understand how double opt-in affects automated emails

What You’ll Need

Before you begin, make sure you have:

  • A published Hostinger Website Builder website
  • An active Hostinger Reach paid plan
    Note: Automated emails are available only on paid Reach plans. If you are using the free plan, upgrade your plan to enable automation features.

Step 1: Create a Form in Hostinger Website Builder

Forms in Website Builder are created and managed inside the Builder Editor.

To add a form:

  1. Log in to hPanel
  2. Open your Website Builder
  3. Click Edit Website
  4. Click Add Section → Choose Contact Form or Subscription Form

You can use a prepared form element and customize it visually.

Customize Your Form

After adding a form, you can:

  • Edit the form title (important for identifying the form later in Reach)
  • Choose which fields to collect
  • Style the form design
  • Add animations

Supported synced fields in Reach:

  • Name
  • Surname
  • Email

These fields will automatically sync to Hostinger Reach once the site is connected.

Managing Multiple Forms

You have two options:

  • Keep forms separate (to distinguish where subscribers came from)
  • Connect multiple forms together into one (if you don’t need to differentiate sources)

All active forms and their submissions are always visible in:

Website Builder Editor → Form Submissions

There, you can see:

  • All forms on your site
  • Total submissions collected

Once your form is ready, update your website.

Step 2: Activate Hostinger Reach

To send automated emails, you need an active Reach plan.

  1. Go to your hPanel
  2. Open Reach
  3. Choose and activate a paid plan

Once activated, you can connect your Website Builder site and explore automations.


Step 3: Connect Website Builder to Hostinger Reach

This step ensures that all form submissions automatically sync to Reach.

To connect your site:

  1. Open Hostinger Reach dashboard
  2. In the left menu, click Hostinger Website Builder
  3. Select your website URL
  4. Click Connect Site

That’s it — connection takes just one click.

What Happens After Connection?

  • All previously collected submissions are synced to Reach
  • All future submissions sync automatically
  • Unique tags are created for contacts based on form titles
  • Pre-created segments are generated for easier targeting
  • If your site has eCommerce enabled, you unlock eCommerce automations
Note: If you don’t have any form submissions yet, you won’t see contacts inside Reach. Submit a test entry to generate one.

Step 4: Create an Automated Email

Now let’s create your welcome automation.

  1. Go to Reach Dashboard
  2. Click Automations
  3. Click Create Automation
  4. Select the Single Welcome Email template

You will see:

  • A trigger step
  • A “Send Email” step

Configure the Trigger

By default, the automation applies to all contacts entering Reach.

If you want to send emails only to subscribers from a specific form:

  1. In the trigger settings, select Specific Segment
  2. Choose the segment automatically created from your form title

Example:

If your form was titled “Free Ebook”, Reach creates a tag and forms a contacts segment with it  named “Free Ebook”.
 Select this segment in your automation trigger.

Create Your Email

Now configure the email:

  • Select or generate a template
  • Edit your subject line

Pro Tip: Use Personalization

If your form collects the first name, you can personalize your email to dynamically insert your subscriber’s name.

To learn more about personalization, read this article.

 

Optional: Create a Welcome Series

You can go beyond a single email.

To add more steps:

  1. Click the + (plus) icon
  2. Add a Delay (e.g., 2 days)
  3. Add another Send Email step

Example sequence:

  • Email 1: Welcome message
  • Wait 2 days
  • Email 2: Share more details
  • Wait 3 days
  • Email 3: Offer a discount

This creates a structured onboarding experience.

Activate Your Automation

After finishing setup:

  1. Review your automation
  2. Click Activate

Your automation is now live.

Step 5: Test Your Automation

To test:

  1. Make sure:
    • Your site is connected to Reach
    • Your automation is activated
  2. Go to your website
  3. Submit your form using a real email address
  4. Check Reach:
    • Does the contact appear?
    • Is the correct segment assigned?
    • Do you see sent email in the Automations area?
  5. Check your inbox for the automated email

If you receive the email — your automation is working correctly.

Double Opt-In Setting

Automations are sent only to contacts with Subscribed status.

If Double Opt-In is enabled in Reach:

  • New subscribers receive a confirmation email first
  • They must click confirmation
  • Only then their status becomes Subscribed
  • Only after that your automation will trigger

You can manage Double Opt-In in:

Reach Dashboard → Subscriber Settings

To learn more, read this article. 

Explore More Automation Use Cases

Sending a welcome email is only the beginning. Once your Website Builder site is connected to Hostinger Reach, you can automate many other customer journeys to save time and increase engagement.

Below are practical examples you can set up right away.

  • Re-engage Inactive Subscribers

Over time, some subscribers may stop opening your emails. You can try to win them back.

How it works:

  1. Create a segment of subscribers who have not opened your emails in a specific period (for example, 60 or 90 days).
  2. Create an automation triggered by this segment.
  3. Send a re-engagement email offering a discount or useful content as an incentive.

Example use case:

  • “We miss you! Here’s 10% off your next purchase.”

This helps improve engagement rates and keeps your contact list healthy.

  • Set Up eCommerce Automations (For Online Stores)

If you use Hostinger Website Builder with an online store, connecting it to Reach unlocks eCommerce automation features.

You can automatically send:

  • Abandoned cart reminders
  • Completed purchase follow-ups

Example use cases:

  • Remind customers about items left in their cart.
  • Send a discount code 3 days after purchase.
  • Send a thank-you email with product care tips instantly
  • Ask for a product review 7 days after delivery.

These automations help increase conversions and repeat purchases without manual work.