Currently, it’s not possible to rename or change the username of an existing email address (e.g., from info@yourdomain.com to contact@yourdomain.com) directly in Hostinger Email.
To use a different name, you need to delete the existing mailbox and create a new one with your desired email address.
How to delete a mailbox
To remove the existing mailbox:
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Go to the Emails section of hPanel.
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Select the email plan where the mailbox is located
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In the Mailboxes section, find the email address you want to change and click on the ellipsis ⋮ button next to the email account to find more options.
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Click Delete from the side menu and confirm.
⚠️ Deleting a mailbox will remove all its emails permanently. Be sure to back up any important information before proceeding – How to export emails from Hostinger Email.
Deleting mailboxes in Business Email plans
If you’re using a Hostinger Business Email plan (Business Starter or Business Premium), deleting a mailbox will free up a slot that you can use to create a new one within the same subscription.
To also reduce the total number of mailboxes and adjust your billing accordingly, please contact us and we will assist you.
How to create a new mailbox
After deletion, follow this article to create the new email address:
👉 How to create mailboxes in Hostinger Email