Hostinger AI Agents are designed to streamline your workflow by providing expert assistance in areas like SEO, legal, and content creation. If you encounter performance issues or unexpected results, most situations can be resolved by checking your connection, browser cache, or the specificity of your prompts.

General troubleshooting

If an agent isn’t working as expected, follow these steps:

1. Refresh the app: Close and reopen the application or refresh your browser page to clear temporary errors.
2. Check your internet connection: Ensure you can load other websites. A dropped connection is the most common cause of unresponsive agents.
3. Clear browser cache: Use an incognito or private window to rule out issues caused by outdated cached data.
4. Verify subscription status: Check your Billing section to ensure your subscription is active and you have a available Agent credit balance.

If the issue persists after trying the general steps above, you can go over the next section for specific situations.

Agent is slow or not responding

If a response takes 10–20 seconds, the agent may be processing a complex request, such as a full blog post.

• Check the activity indicator: If the indicator is visible, the agent is still generating content.
• Address stuck requests: If no indicator appears, refresh the page and resend the message. Failed messages do not consume Agent credits.
• Break down complex tasks into smaller sections: If requests time out, ask the agent to handle one section at a time instead of a single large task.

Message failed to send

A red error indicator in the chat means that the delivery failed, usually due to unstable connectivity. Failed messages don’t cost Agent credits.

• Retry the message: Click the retry option on the failed message.
• Wait and try again: If failures persist despite a stable connection and available credits, there may be a temporary service update.

Unexpected or incorrect results

AI Agents generate responses based on the context you provide. If the output is not useful, refining your input is the most effective solution:

• Be specific: Provide details about your business, target audience, and desired outcome. Vague requests lead to generic results.
• Use the correct agent: Ensure you are using the specialized agent for your task (e.g., use Scout for SEO, not Shield). For details, refer to this guide: Which Hostinger AI agent to use?
• Provide feedback: Tell the agent what was wrong with the previous response (e.g., “make the tone more casual”) rather than starting a new chat.
• Use skills: Skills ask you targeted questions upfront, which means the agent gets the right context before producing anything. That front-loaded structure usually results in better first outputs.

What to do if the situation persists?

• High demand can add a few seconds to response times during peak hours. This is temporary and doesn’t affect the quality of the output.
• Consistent failures after refreshing and resending usually indicate a temporary service issue that resolves quickly. Wait a few minutes and try again.

Following these troubleshooting steps ensures your Hostinger AI Agents remain a reliable part of your workflow.