When you sell products using the Printful integration with Hostinger Website Builder, refunds are handled a bit differently than for standard website builder services. Here’s what you need to know.

Refunds for Printful Orders

Because Printful is the fulfillment partner, order refunds are handled directly through Printful.

Here’s how it works:

• Customer-initiated refunds or returns
  • If your customer requests a refund, you’ll need to review Printful’s Return Policy and manage the refund from your side.
  • Hostinger doesn’t process or control refunds for these orders.
• Printful error (e.g., damaged, misprinted, or defective items)
  • Printful will cover the cost of a replacement or refund if the product issue was their fault.
• Other cases (wrong address, customer error, etc.)
  • Refunds may not be available in these situations. You’ll need to check Printful’s policies for exceptions.

How to Handle Refund Requests

1. Contact your customer to understand the issue.
2. Check the relevant Printful Return Policy.
3. If eligible, process the refund through Printful and issue the refund to your customer.

Fees That Are Non-Refundable

Keep in mind:

• Fulfillment costs already paid to Printful.
• Shipping fees unless the issue was Printful’s fault.
• File digitization or setup fees for embroidery or custom work.
• VAT or taxes depending on local regulations.

Summary

• Printful handles refunds for product orders.
• Always review Printful’s return and refund policies to handle each situation correctly.

For detailed information, visit: Printful Refunds Policy