If you’ve recently purchased any of our services and you were charged twice for the same amount, there’s no need to worry! We’re here to assist you – please contact us through the Help Center on your hPanel and provide the following information regarding the duplicate payment:
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Payment method used: credit card, PayPal, etc.
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The payment source details
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For PayPal: the email associated with the PayPal account and transaction IDs
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For credit card: the first 6 and last 4 digits of the card used for payment
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For other payment methods: the email used for the transaction and proof of payment completion from the payment service itself
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The payment date when the double charge happened
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The payment amount charged
Additionally, if you see a double charge but only one invoice paid on your panel, please check your Hostinger Balance, and if there is a balance there contact us to check further.
This way, we can speed up the process of locating your payments and resolving any possible issue more efficiently.