Chatwoot is an open-source customer engagement platform that enables businesses to manage conversations across multiple communication channels — including website live chat, email, Facebook, WhatsApp, and more — from a single unified inbox. It offers features like real-time messaging, automation, canned responses, team collaboration tools, and analytics, making it ideal for support and sales teams. Chatwoot is designed to be self-hosted or cloud-deployed, giving organizations full control over their data and customization.

With Hostinger’s Ubuntu 24.04 64bit with Chatwoot VPS template, setting up Chatwoot is streamlined, as it comes pre-installed.

This guide will help you get started with Chatwoot on your VPS.

Getting started

1. Open a web browser and visit http://[your-VPS-hostname]. Make sure to replace [your-VPS-hostname] with the actual hostname of your VPS.

2. Fill in your details and click Finish Setup

   

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3. After finishing the setup, you will be redirected to the login page. Enter your credentials to proceed.

   

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4. After logging in, you will be presented with the Chatwoot dashboard:

   

To learn more about .env variables, that Chatwoot supports – refer to the environment variables guide. You can find those by logging in the VPS – for example

ssh root@<your-vps-ip> 

Or use a web terminal directly from hPanel. Then navigate to:

cd /root/chatwoot

Where you will find the docker-compose and .env files. Edit the .env file with your favorite text-editor and recreate the containers, for example:

nano .env

docker compose down
docker compose up -d