Scaling Happiness – Hostinger’s Story
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Scaling Happiness – Hostinger’s Story

More than 30 million people around the globe have given Hostinger the privilege of providing their services. Because it’s a huge responsibility to be in control of someone’s online success, we’ve created a complex hiring processes to be sure that we hire only the best. We used all our knowledge to create a vast internal Hostinger Academy to train new customer service specialists that can rise to the challenge. However, this was not enough.

The Challenge

We have provided the customers with a variety of communication tools to use for seeking guidance and support. Originally, this included a traditional email ticket system, which meant lengthy responses and delayed resolution. The other option was to enter a live chat, which accelerated the response time, yet proved to be a drawback when the customer got disconnected and lost the progress of the conversation.

The Customer Success team was held back due to technical issues and was unable to ensure effective solutions were passed on to individual users.

“We have an amazing team of highly skilled specialists. We identified that the problem was tied to limiting software rather than the team itself. That was the breaking point. We simply couldn’t offer customer service that is anything less than perfect,” Says Darius Grigorjevas, Head of our Customer Success team.

The challenge was to enable our customers to seek help in a fast, easy and user-friendly manner.

The Decision

Our team made implementing swift and efficient service in terms of immediate support assistance a priority. The only sensible way to achieve that was to go completely live and scrap the ticket system. For that reason, we chose Intercom. It offered a Messenger style live chat option which allowed our customers to jump back to the conversation at any time without losing the chat history.

Our customer queries and questions came straight to members of the success team, which meant that all issues were being solved on the spot. And thus we got the chance to stay efficient while maintaining the quality of service.

Intercom offered a way out for us and our customers.

“We no longer had to worry about juggling live chat and tickets. We no longer lost customers to disconnecting chats, thanks to the Messenger style chat system that Intercom offers. Even simple features like GIF implementation was a contributing factor. It adds a healthier and more personal approach. Something both our customers and Customer Success specialists love,” Says Darius.

Intercom offered a way to integrate the perfect practice by decreasing the wait time and reducing queues to a minimum. After the update, the response time went from several hours down to minutes or mere seconds, whereas the quality of service skyrocketed due to the customers receiving individual attention to their needs.

The Road Ahead

The customer’s feedback is what motivated us to look for the best solution available. Constantly rising standards could only be achieved with a customer-centric approach, through diligent research, and through viewing the user as an individual, rather than a group. Regardless, the goal is not to jump to new updates simply for the sake of change, but rather to tackle and challenge the existing ones in order to find better ways to reach the customer and make sure our improvements make a positive impact for the user in need first.

Providing better, more thoughtful ways of solving problems on the road ahead is something we won’t stop pursuing.

The Author

Author

Artūras B. / @arturasbarisauskas

Artūras is an experienced technical content writer. Bringing in a lot of knowledge about WordPress and web hosting to the team, he strives to write pristine content about any IT related subject. He also loves dogs.

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D McBeth Reply

April 29, 2021

I have had two web sites with you for years. One only works some of the time, the other has been closed down without any warning. Is there any reason for this?

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    Andrius S.

    Replied on April 30, 2021

    I couldn't identify your account with us to check your case out. Could you drop us an email at support@hostinger.com? Our team would like to investigate what happened here.

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Abhijeet Shukla Reply

April 29, 2021

Hey there, I am currently thinking about buying your WordPress hosting of rs219 but a little bit confused. Can we scale up our previous WordPress hosting in case of high traffic because I am currently buying a 219rs plan but will shift to higher plans if scaling to large traffic is possible!

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    Andrius S.

    Replied on April 30, 2021

    Hey, Abhijeet! Sure, there is a possibility to upgrade your plan and it can be done in a few clicks 😊 If you have any questions about the plans, feel free to address them at support@hostinger.com. Our agents are here to help you out!

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Maria Theresa Gonzales Reply

April 12, 2021

Hi! I wanted to migrate my website to Hostinger, but is it possible to change a domain but all the contents of the previous website can be transferred to a new domain name?

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    Andrius S.

    Replied on April 14, 2021

    Hello, Maria! Sure, it's possible. Once you add a new domain name to your hosting account, you will be able to select it in the migration request and the team will migrate your website to a new domain for you.

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Tobi Reply

April 06, 2021

Hi, I just got my domain and want to build my artist website. Nothing crazy, but hopefully in the future I'll be able to add some custom elements (hence no Wix and the like). I want to use WordPress, would you recommend getting the simple web hosting plan or the WordPress hosting option? Thanks, Tobi

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    Andrius S.

    Replied on April 09, 2021

    Hey, Tobi! Even though all the plans are compatible with WordPress, WordPress hosting plans are optimized especially for this CMS. In your case, I would choose this option ☺️

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hosein Reply

March 30, 2021

Hello, is it possible to buy your hosting with Litecoin?

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    Andrius S.

    Replied on March 31, 2021

    Yes, it is! All the payment methods can be found here.

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carmelle Reply

March 29, 2021

Hi, I would like to migrate my website from digital ocean to hostinger and the mails also from mailcow(digital ocean) to hostinger. How do I go about it please ?

    Author

    Andrius S.

    Replied on March 31, 2021

    Hey there! We can migrate your website for you, so no need to worry about that. Regarding your emails, I recommend checking out this tutorial - there are a few steps to take, but it's quite fast and easy. If you need any help, you can drop us an email at support@hostinger.com or message us from the dashboard once you have an account. Our team will assist you further!

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PAOLA RAMIREZ Reply

March 22, 2021

Buen día. cual es su tiempo promedio de respuesta de soporte técnico en caso de fallas?

    Author

    Andrius S.

    Replied on March 23, 2021

    ¡Hola Paola! El tiempo de respuesta depende de muchas variables. En este momento, el tiempo promedio de la primera respuesta de nuestro equipo global es de menos de 30 minutos. Y no nos satisface: nuestro equipo aumenta constantemente para que podamos responderte en minutos 🙏

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Thanh Reply

March 15, 2021

Hi Team, Can you please clarify that you can host my email with my own domain while I'm hosting my website with different hosting provider? Kind regards, Thanh

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    Andrius S.

    Replied on March 15, 2021

    Hey, Thanh. Yes, you can host your email with us and your website elsewhere. I would recommend you checking out our Titan Email Hosting or Google Workspace. There is also a possibility to host your email on our Web Hosting plans by pointing your MX records to us. If you need any help selecting the plan, drop us an email at support@hostinger.com, and our agent will help you.

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Olivera Popov Reply

March 14, 2021

Good evening, I have a question about the Premium web hosting package. What does the yellow tick mean next to the: 100GB SSD storage, ~25.000 visits monthly. Thank you in advance

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    Andrius S.

    Replied on March 15, 2021

    Hello, Olivera. Yellow ticks in the descriptions are meant to highlight the resources which change if you select a higher plan. So if you compare Premium and Business plans, the latter is mainly better in SSD Storage and would allow you more monthly visits.

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Frank Reply

March 13, 2021

Does you "VPS Server Plan 2" include: WHM, cPanel, WordPress multi-websites installation? Thanks.

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    Andrius S.

    Replied on March 15, 2021

    With any of our VPS plans, you would get an empty server and complete freedom to install anything you want. For VPS, we offer different Operating Systems with a template for cPanel or any other control panel. If you have any questions, Frank, drop us an email at support@hostinger.com, we'll gladly provide you all the information.

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Ahmed Reply

March 11, 2021

Hi, I want to know how many email accounts can I create in cPanel Hosting (Silver & Gold)

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    Andrius S.

    Replied on March 12, 2021

    Hey, Ahmed. We do not limit email accounts as long as you don't reach the Disk Space, which also includes email storage.

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Paola Reply

March 10, 2021

Hola tengo una semana que compré un dominio y no me Deja hacer cuentas de correo, me pueden apoyar de favor?

    Author

    Andrius S.

    Replied on March 12, 2021

    ¡Hola, Paola! Como puedo ver, tu plan permite una sola cuenta de correo electrónico. Si tienes alguna dificultad, no dudes en enviarnos un mensaje desde tu panel de control o escribirnos a mx@hostinger.com, y nuestros agentes le echarán un vistazo.

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kellis Reply

March 09, 2021

hola saludos buen post!! puedo alojar mi sitio web con terminacion .com.ar a sus servidores? lo cree que nic.ar saludos

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    Andrius S.

    Replied on March 10, 2021

    Hola, Kellis. Sí, puedes alojar tu sitio web .com.ar con nosotros. Puedes obtener más información aquí.

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Nicolas Ariza Reply

March 09, 2021

Hola que tal, mira soy ingeniero de sistemas y estoy desarrollando una pagina web en angular, javaScript y Node,js, y estoy buscando una hosting que tenga compatibilidad con estas tecnologías, me gustaría saber si aquí puedo encontrar ese servicio que requiero para alojar la pagina web.

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    Andrius S.

    Replied on March 10, 2021

    ¡Hola, Nicolas! Con estas tecnologías, la mejor opción para ti sería nuestro hosting VPS.

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Ronnie Camp Reply

March 04, 2021

Hello Support, Your Business Shared Hosting does it come with free SSL for all addon domains and does it comes with CPanel login?

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    Andrius S.

    Replied on March 04, 2021

    Hi, Ronnie. At the moment Business Shared Hosting plan comes with a free SSL Certificate for one domain only. Nevertheless, there is also a possibility to install an SSL from your side if you wish; or purchase more with great deals from our agents. Talking of the control panel, we have a unique and comfortable hPanel that comes with all our Shared and Cloud plans. Drop us an email at support@hostinger.com - Customer Success team will help you with the best offer :)

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my home decor Reply

March 01, 2021

Do you offer Cpanel with Single Shared Hosting

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    Andrius S.

    Replied on March 03, 2021

    We offer a custom and user-friendly control panel called hPanel. Take a look!

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Ali Reply

February 24, 2021

Hi, How many days need to transfer from another hosting server to hostinger. please let us know. Thanks

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    Andrius S.

    Replied on March 03, 2021

    Hello, Ali. Once you request the migration, our team transfers your website in 2 business days or even less. You can find more information on how to request migration here.

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Fernando Marranda Reply

February 23, 2021

I want to launch a website that will reach more than 200,000 unique visits and with 6,000,000 more impressions monthly and with a database system. Which plan would you recommend me

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    Andrius S.

    Replied on February 25, 2021

    Hey, Fernando! For this type of website, I recommend you to check our Cloud hosting plans. They are exactly made for big projects, like yours, and can provide more space for growth.

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Md Sarowar Hossain Reply

February 17, 2021

Hi I want to talk But i cant why you have no live chat option and I feel bad due to have no option to take service from you

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    Andrius S.

    Replied on February 19, 2021

    Hey there. At the moment Live Chat is available for all logged-in users. If you would like to chat before the registration, our team is here for you on social media platforms like Facebook and Twitter. Alternatively, you can contact us at support@hostinger.com

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wilson Reply

February 14, 2021

I want to migrate from another hosting company to Hostinger. Is your platform compatible with Tutor LMS? What is the cost for your Premium shared hosting and the Business shared hosting after the promo when renewing?

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    Andrius S.

    Replied on February 17, 2021

    Hey, Wilson! Tutor LMS is compatible with our Shared hosting. Regarding renewal, the prices vary depending on the sale that is running at that time. We seek to provide the best price for the start and renewal too. To invest in the future and save more, I would still suggest securing the price for a longer-term, as it changes depending on the market. If you wish to discuss the details about the price of the exact period, feel free to contact us at support@hostinger.com

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Shahzad Rasool Reply

February 10, 2021

hi I need hosting with Ioncube loader, PHP 7.2, control panel, and SSL

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    Andrius S.

    Replied on February 11, 2021

    Hey, Shahzad! Great news - all of our plans meet these requirements. Drop us an email at support@hostinger.com, and our agent will help to select the best plan for you :)

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Swann G Reply

February 01, 2021

Hello I am interested in obtaining hosting and would like to know how to import my website from my current host. I purchased it through an agent and have asked for my release already because of the outrageous prices. They shut down my website but said they would port my website to whatever new host I get. How do I obtain the right host that allows the importing of my website?

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    Andrius S.

    Replied on February 02, 2021

    Hey there. I am happy you choose us as your new host! You will simply need to request migration from your dashboard. And if you need any help - drop us a message from there, our agent will help you out :)

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Christian A. Welde Reply

January 30, 2021

Hi. I'm considering changing host provider, and I'm wondering do you include free migration in the Preimum Shared Hosting plan? If not, what's the price for this?

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    Andrius S.

    Replied on February 01, 2021

    Hey, Christian. Amazing news - all our plans include free migration! Drop us an email at support@hostinger.com, and we will help to select the best plan for you.

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Ayesha Sobhani Reply

January 27, 2021

how can i get bulk mailing. is it provided in a hosting package or has to be purchased seperately?

    Author

    Andrius S.

    Replied on February 01, 2021

    Hey, Ayesha! At the moment we do not have bulk mailing services, I would advise purchasing them separately.

Author

Hari Krishnan Nair Reply

January 20, 2021

Dear Warm Greetings! Hope this email finds you well. I would like to discus about my website which I wanted to change to your place. Kindly share the contact details of India to who I can discuss with. Regards Hari Krishnan Nair

    Author

    Andrius S.

    Replied on January 20, 2021

    Hello, Hari. I am delighted to hear that you would like to host your website with us. Please leave us an email at support@hostinger.com - Customer Success team members will gladly answer all your questions!

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Pablo R Reply

January 18, 2021

Hi, can migrate a moodle automatically, or best, can you do it for me?

    Author

    Andrius S.

    Replied on January 18, 2021

    Hey, Pablo. Yes, we can do it for you! You can request a migration from our team by following this guide. If you have any questions - drop us an email at support@hostinger.com, we will help you out :)

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magdy Reply

January 12, 2021

Can I migrate my existing blogger website with the GoDaddy domain to Hostinger?

    Author

    Andrius S.

    Replied on January 12, 2021

    Yes, you can! Find here how to migrate Blogger to WordPress. Keep in mind, that after getting a plan with us, you would need to point a domain to the plan here, so you could log in to WordPress without any difficulties. You can simply do it by following this tutorial. And if you need any help, feel free to contact our team at support@hostinger.com, we are here for you :)

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abdo Reply

January 04, 2021

hello i have website but all files are aspx. does your hosting support these type of files.

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    Andrius S.

    Replied on January 05, 2021

    Hey there! ASPX files are designed for the APS.NET framework, therefore they should work perfectly with any of our Windows VPS plans. Keep in mind, that VPS is fully managed from the user side, so you would get root access to the server.

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Olawale Aboluje Reply

December 30, 2020

The promo on web hosting, how does it work? Will I be using the same bandwidth and disk space for 4 years or will it renew yearly?

    Author

    Andrius S.

    Replied on December 31, 2020

    Hey there! Some of the resources are for a period of time, for example, Bandwidth - it is reset monthly. On the other hand resources like SSD Storage are limited per plan no matter the period of time you subscribe to. If needed, there is always a possibility to upgrade the plan for more.

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Werner Huber Reply

December 29, 2020

Hello, I want to send many e-mails. I have about 3,000 users and I learned that I am not allowed to send 3,000 mails with a shared hosting account at Hostinger. So, I want to ask, if I take a VPS account: Could I then send these 3,000 mails? I was not able to find mail sending limits for VPS accounts. Please help! Thanks, Werner

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    Andrius S.

    Replied on December 30, 2020

    Hello, Werner. Thank you for your question. At the moment, we do not have the possibility to suggest mass mailing services. Our team will take this into consideration, as we see our customers request it. For now, I would advise you to check email providers that are specified in these services.

Author

Murray Reply

December 22, 2020

Hi, what does '100 websites' mean in the plan specifications. Does that mean I can have more than one URL, each with a separate wordpress interface? I want to make a personal site and also a community one shared by others. These would have different URLs (one migrated from Wix and the other a new one). Can these be hosted on the same plan?

    Author

    Andrius S.

    Replied on December 23, 2020

    Hi, Murray! "100 websites" means that you are able to add 100 domains to the plan and host 100 separate websites. So yes, you can have different URLs for your personal site and a community one - these sites can be under the same domain as a domain and subdomain or you can add two separate domains for both of them. If you have any questions, just send us an email at support@hostinger.com and our agents will clear your doubts :)

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Thiago Reply

December 15, 2020

Hi what would be the best option to use the metatrader 4?

    Author

    Andrius S.

    Replied on December 18, 2020

    Hey there! For MetaTrader 4 you would need to select a Windows hosting. So at this point, our Windows VPS hosting is perfect for you. If you have any further questions, feel free to drop us an email at support@hostinger.com.

Author

Mayank Porwal Reply

December 15, 2020

Hi there, Currently i am using Linux hosting from another service provide. I want to migrate my hosting plan to hostinger. Is "Single web hosting plan" is compatible for my website?? Thanks

    Author

    Andrius S.

    Replied on December 18, 2020

    Hey, Mayank! We too use Linux for our shared plans, and a Single plan is a great option for one optimized website. In addition, I would like to note, that other characteristics matter too - you can check the comparison of the plans. If you would like to get more insights before selecting the plan, let us know. Our team is here for you at support@hostinger.com anytime.

Author

Navya Reply

November 29, 2020

Hi, I would like to host my website to hostinger.com Currently, it's on another host provider and its and can I know how the migration will be done,?

    Author

    Andrius S.

    Replied on December 01, 2020

    Hey there! I am happy to hear that you are thinking of trusting your website to us. Don't worry about the migration - our team will do it for you! You will be able to request it during the onboarding process or after, by following this tutorial. If you need any help, please contact us at support@hostinger.com; our CS team can help you choose the best plan for your website and migrate it!

Author

Tekrda Reply

November 19, 2020

hi i purchased last month hosthinger Premium Web Hosting plan but i'm yet to understand how to manage hosting and also unable to find support whom i can speak to! now i've decided to quit the service and want my money back pls help

    Author

    Andrius S.

    Replied on November 21, 2020

    Hey there. I am sorry to hear about this start with us and would like to change it! I couldn't locate your account with us, but I want to let you know that our team is ready to help you out. Please reach out to us at support@hostinger.com or from your dashboard Help section -> Contact us button. If something, I will be waiting for the reply to this comment with more details, so we could solve this out!

Author

sherif afify Reply

November 17, 2020

Please advise if the packages include the following - Cpanel - WHM Awaiting your prompt feedback

    Author

    Andrius S.

    Replied on November 18, 2020

    Hey there! Hostinger Shared and Cloud hosting plans include our custom control panel that we call hPanel. You can take a look at it! If you are looking specifically for cPanel with WHM access, I would recommend you to check out Reseller Hosting plans on Hosting24. And if you have any questions, just drop us a message at support@hostinger.com, our agents are here for you!

Author

Vaibhav Reply

November 09, 2020

Can I install my wordpress website in web hosting package?

    Author

    Andrius S.

    Replied on November 12, 2020

    Yes, Vaibhav, you can! You can find WordPress on Auto-Installer, and if you want to migrate your existing website, just drop us a message from your dashboard, we'll take care of it :)

Author

George Reply

November 08, 2020

I am asking for Single Shared Hosting it has 1 main domain and 2 databases and 2 subdomain my question is need to have wordpress for my company on my main domain, will that be considered consuming one of the 2 databases My plan is to have 2 wordpress demos for customers on the 2 subdomains will I be able 2 have 2 demos same time or, it will be only one database remaining so I can use one subdomain with wordpress?

    Author

    Andrius S.

    Replied on November 12, 2020

    Hey, George. One WordPress website requires one database, therefore if you create a WordPress website on the main domain, you will have only one database left for another website. Single Shared Hosting plan, in general, is recommended for only one website, so I would advise you to look into our Premium Shared Hosting, at the moment we have some great deals for it! Feel free to drop us a message at support@hostinger.com if you have any questions.

Author

Jose Reply

October 28, 2020

Where is your hosting prices for Wordpress by Country offered? I don't want my site hosted in Romania but one of your other countries

    Author

    Andrius S.

    Replied on October 29, 2020

    Hey, Jose. If you are looking for hosting plans at hostinger.ro - we have our servers located in the USA, the Netherlands, UK, Lithuania, and Singapore; you will be able to select the location while setting up the plan. If you have any doubts, feel free to email us at support@hostinger.com - we are here for you 24/7 :)

Author

daniel nichols Reply

October 27, 2020

hi there i am locked out of my own account can you please help me i am trying to retrieve my password

    Author

    Andrius S.

    Replied on October 28, 2020

    Hey, Daniel! I can see that you have an account with us at hostinger.ae. If you are still experiencing any issues with logging in, feel free to contact our team at support@hostinger.com from the email address you have your account with. We are here to help you out anytime.

Author

Jose Luis Reply

October 26, 2020

Hi. a question in the business hosting plan, do you manage cpanel as a control panel?

    Author

    Andrius S.

    Replied on October 27, 2020

    Hey, Jose. At Hostinger we have our custom user-friendly control panel - hPanel. You can take a look at it :)

Author

Jojo Imperial Reply

October 26, 2020

Hello! I am looking for Web Hosting Site for Delphi Intraweb Apps are you accepting this kind of service? Thanks!

    Author

    Andrius S.

    Replied on October 27, 2020

    Hello there! Our Shared and Cloud hosting plans are PHP based hosting plans, therefore for more complex apps, I would recommend trying out our VPS hosting.

Author

imad Reply

October 18, 2020

i wanna make a course website what i have to chose a plan i have so mush education vidies to host and what i have to chose vedies host and also i need a member ship login system and also can i add a posts in my website and how i can do that and can i ask you guys by voice call coz i have many questions

    Author

    Andrius S.

    Replied on October 20, 2020

    Hey there! For a bigger website that requires more Disk Space and is planning to get more traffic from the students, I would recommend checking out our Cloud hosting plans. These plans are like a mix of a VPS and Shared hosting, so it will give you some dedicated resources, better uptime, and a user-friendly control panel. If you still don't know how much space you will need, pick a Starter plan - you can upgrade later on. Feel free to use STARTNOW coupon for a better price, and if you have any questions, drop us an email at support@hostinger.com and our team will be happy to help you out :)

Author

Hui Hui Reply

October 14, 2020

Hi, do you have any chat agent or tel call that I can ask questions? I would like to migration to hostlinger but I need to know more before doing anything. I have click on "contact us" on your website, it open up another page, I click on "Let's talk", it moved to "General Inquiry", I click on "General Inquiry", nothing happens... May I know where I can ask questions?

    Author

    Andrius S.

    Replied on October 15, 2020

    Hey there. At the moment for non-registered users we have a chat option on our social media profiles as Facebook or Twitter. Our agents are also here for you 24/7 at support@hostinger.com - don't hesitate to contact us there :)

Author

Gajendra Meravi Reply

October 13, 2020

I've purchased cPanel silver hosting from Hostinger store, And it happened by mistake. how can it be cancelled and get money back. please guide me.

    Author

    Andrius S.

    Replied on October 14, 2020

    Hey, Gajendra! Don't worry, we have a 30-days money-back guarantee on our hosting plans (no questions asked), just drop us a message through the Live Chat or at support@hostinger.com and an agent will assist you further with the cancellation.

Author

Ronald Reply

October 13, 2020

Is it only me? once trying to login my account, the hPanel is stuck and not logging in, I've tried a different browsers, cleared cache, seems the error is still exists. what's going on? please update us!

    Author

    Andrius S.

    Replied on October 14, 2020

    Hey, Ronald! It's not only you and I am sorry for the inconvenience. It seems that at that moment there was maintenance performed on our hPanel, therefore you could have experienced some disruptions. I do recommend subscribing to Hostinger Status Page to get more information about our services. If you find that something is not working and it's not on Status Page - let us know at support@hostinger.com immediately. Our team is here to help you anytime!

Author

Michele Reply

October 12, 2020

I can't find live chat anywhere on your website? Not sure why it is so difficult to find?

    Author

    Andrius S.

    Replied on October 12, 2020

    Hello, Michele. The Live Chat option is available on your dashboard once you have an account with us - a purple button on the right corner. No worries, our team is here for you 24/7 at support@hostinger.com too!

Author

Umair Ahmed Khan Reply

October 11, 2020

Hi Do you have any reseller Plans? Please do let me know quick.

    Author

    Andrius S.

    Replied on October 12, 2020

    Hey, Umair! We have cPanel Reseller hosting plans at Hosting24 - check it out :)

Author

Mike Graney Reply

October 11, 2020

I have several pre-sales questions. How do I get them answered before I sign up.

    Author

    Andrius S.

    Replied on October 13, 2020

    Hey, Mike. You can drop us a message on our social media or write to us at support@hostinger.com - people here are ready to answer all your questions!

Author

Luis Montoya Reply

October 06, 2020

Hello, may somebody help me with my account. Less than half an hour I made the payment, and Hostinger got the money from my credit card, but I didn´t get my domain, my hosting or a dashboard to create my account. Please Help me. My Credit Card is VISA, and My name on it is LUIS MONTOYA (Through this message I can´t give toy the numbers of my credi card.). Thx in advance

    Author

    Andrius S.

    Replied on October 08, 2020

    Hello, Luis. I can see that the hosting and the domain are waiting for you to activate them on your dashboard. Please try to log in right here, and let our agents know if you succeeded. If you didn't receive a response from us, please double-check all the inboxes including the spam folder, sometimes the letters get lost there. Let's keep in touch!

Author

David Reply

September 30, 2020

Please do you guys support moodle hosting

    Author

    Andrius S.

    Replied on October 01, 2020

    Hello, David! Yes, we have the possibility to install Moodle on all our hosting plans. It's smooth and fast, we even have a guide for that. If you have any questions - please contact us at support@hostinger.com, our team is ready to answer all of them!

Author

Jung Won Kim Reply

September 15, 2020

I want to migrate hosting from Siteground to Hostinger but i's not good at programming

    Author

    Andrius S.

    Replied on September 16, 2020

    Hey, Jung. No need to worry, migration to Hostinger is smooth and easy because our team does it for you free of charge! Once you get a plan with us - just leave us a message at support@hostinger.com or request a migration from your dashboard. We will gladly help you out :)

Author

Rohit Maurya Reply

September 14, 2020

I bought Pro plan of Hostinger but due to my personal reason I returned my plan but I didnt get full money as much as I purchased. Why??

    Author

    Andrius S.

    Replied on September 15, 2020

    Hello, Rohit! I am sad to hear that you have decided to stop your journey with us, but I am still looking forward to building up our future relationship. Regarding your refund, I would like to note that we have a 30-days money-back guarantee that applies to all hosting plans. Nevertheless, we do have some features as well as domains that are not refundable. You can check out our Refund Policy. If you have any questions regarding it - please drop us an email at support@hostinger.com; our team will check out your case and let you know all the details!

Author

Toshihiko Takahashi Reply

September 06, 2020

Hi, I want to set up google search console. But google ask me Verify domain ownership via DNS record. But I don't know how to set up. I have big favor that could you set up for domain? I have code. Thank you so much

    Author

    Andrius S.

    Replied on September 07, 2020

    Hey, Toshihiko. That's a great decision to verify the ownership of your domain name! I would recommend you to follow this nice tutorial that Google has made regarding domain verification. If you need any help regarding changes in DNS zone - feel free to contact our team at support@hostinger.com or through your dashboard - we are here for you!

Author

Yohana Roa Reply

September 04, 2020

Tienen algún asesor al que le pueda dirigir mis inquietudes respecto al plan empresarial que manejan pero que utilice lenguaje español y que se comunique directamente con nosotros. Gracias.

    Author

    Andrius S.

    Replied on September 04, 2020

    ¡Hola, Yohana! Por favor envíanos un correo electrónico a es@hostinger.com y nuestro equipo de Éxito del cliente te ayudará en español.

Author

Mal Austin Reply

September 03, 2020

I will try for the 3rd time to get an answer! It's great to have all the above PR stuff but over 24 hours and still no answer is below average. I want to know how you work out whether to use a shared platform or VPS please. I have 1 active site with 4000 images and another with 1700, 5 others with about 300 on them and about 30 more to come. I want to give you a try and transfer but I need your advice. PLEASE ANSWER Thanks.

    Author

    Andrius S.

    Replied on September 04, 2020

    Hey, Mal! I am sorry to hear about the inconvenience. As I can see, you sent us a couple of emails, and our Customer Success team replied to you. Please double-check your inbox, including the spam folder - sometimes our emails get lost there. Regarding your question - I would recommend you think about Cloud hosting plans as it seems that your websites will require more resources. VPS is also an option; however, with Cloud hosting, you would get an easily manageable hPanel, and you won't need to spend time setting your server up. To make the price even better, add a code STARTNOW, and you will get an additional discount to our yearly subscription. Let us know if you have any questions - feel free to reply to the comment or an email. I will be happy to see you on board!

Author

SASIP Reply

September 02, 2020

We already have an Account (s********@gmail.com) on monthly basis ($100) plan and we need to move for an Annual plan. We kindly request good offer for annual subscription. And Thanks for your friendly cooperation always. :)

    Author

    Andrius S.

    Replied on September 04, 2020

    Hey there! At the moment we have a code STARTNOW for all the newly purchased annual plans from Premium Shared and higher. Feel free to use it for an additional discount. If you have any questions, don't hesitate to drop our CS team a message at support@hostinger.com - we are here for you!

Author

Kamlesh Londhe Reply

September 01, 2020

currently I have URL hosted with Godaddy which is deadly slow. I want to switch to Hostinger, so please guide me on how to do this.

    Author

    Andrius S.

    Replied on September 04, 2020

    Hey, Kamlesh! I am happy to hear that you are thinking about switching to us. If you want to move your website to Hostinger, just drop our team a message at support@hostinger.com, and our agents will suggest a plan that fits your needs. Once you have a plan with us - we will transfer your website without any hassle. Let's keep in touch!

Author

Adeeb Reply

August 31, 2020

If I will take the paid shared plan hosting shall I ll be able to build the website immidiatly without needing to buy website building plan? The second question: It includes unlimited email accounts , is your unlimited = 100 or 1000 or really unlimited?

    Author

    Andrius S.

    Replied on September 04, 2020

    Hello, Adeeb. Our Shared and Cloud hosting plans include a user-friendly control panel that also has an Auto-Installer where in a few clicks you can install one of the most popular content management systems - WordPress. You will be able to start building your website instantly and won't need to pay additionally for a website building plan! Regarding the email accounts - within the plan, you can create up to 100 email accounts with a single domain name. If you have any questions, don't hesitate to contact us at support@hostinger.com. Our team is here for you!

Author

Mohamed El Gendy Reply

August 30, 2020

Hi, I'm GIS school and want to register with your host, i need ti know the hard disk storage for the Business shared hosting plan, thanks. M. El Gendy

    Author

    Andrius S.

    Replied on September 04, 2020

    Hello, Mohamed! I am happy to hear that you would like to choose us as your host. Our Business Shared hosting has 100 GB of Disk Space and more perks. If you are planning to take an annual plan - feel free to use code STARTNOW for an additional discount. Cheers!

Author

Walter Reply

August 29, 2020

Hi, is the free domain in the single web hosting plan only free for first years? if I purchase 4 years plan, will it mean I will need to repurchase for the following 3 years?

    Author

    Andrius S.

    Replied on September 04, 2020

    Hey, Walter! The domain is free for the first year, therefore you would need to renew it after a year.

Author

SUNIL KUMAR SHARMA Reply

August 26, 2020

I have purchased a website domain hosting but it is not working.

    Author

    Andrius S.

    Replied on September 04, 2020

    Hello, Sunil! I can see that your domain is not yet pointed to your hosting plan. Please check out this tutorial on how to point your domain to us. If you need any help, just open a ticket on your dashboard or write to us at support@hostinger.com - our team is here for you!

Author

lucky chinedu Reply

August 20, 2020

hello, i have a domain and hosting that expired. i want to know if i can renew this hosting and recover alldata?

    Author

    Andrius S.

    Replied on August 21, 2020

    Hello there! I can see that our Customer Success agent has already replied to your inquiry. Once the hosting is canceled, we keep the backups for some time, therefore in your case you are able to restore your website. Our agent is looking forward to your reply, feel free to leave us a message.

Author

Yomi Brain Reply

August 18, 2020

How do i install ssl on my domain?

    Author

    Andrius S.

    Replied on August 19, 2020

    Hey, Yomi! We offer a Lifetime SSL with simple installation, feel free to open a ticket on your dashboard and our agents will find the best deal just for you. You can also install Let's Encrypt SSL by following this tutorial.

Author

sutrakar thescrbblr Reply

August 15, 2020

Hello Team, I have a wordpress website hosted in your server name ********.in. Due to auto update my website is messed up. Will you please help me how should I get the backup support from your server team. I tried to chat with the support but I didn't find such option so that I can communicate my problem.

    Author

    Andrius S.

    Replied on August 18, 2020

    Hey there! I can see that our Customer Success team already has replied to your inquiry with the solution of your website restoration. Feel free to reply to the last email you got from us if you need any help. Please make sure to check all the inboxes including the spam folder in your mailbox. Looking forward to your reply!

Author

S Chandu Reply

August 13, 2020

HI there, I have 2 websites that I would like migrated to one hosting account. Do you offer a migration service? if so what is the cost and how do I add this to the website hosting when I buy it? Thanks

    Author

    Andrius S.

    Replied on August 13, 2020

    Hey! I am happy to hear that you are thinking about choosing Hostinger for your websites. We do a migration for free and you can request it while setting up your hosting plan with us - there will be an option to select.

Author

Hasina Shaikh Reply

August 12, 2020

Hi I want to design ecommerce website with Cpanel, but how i can contact you is there chat option with you Please suggent me which is the good for me

    Author

    Andrius S.

    Replied on August 13, 2020

    Hello, Hasina, if you are looking for cPanel in particular, I recommend you checking cPanel plans at Hosting24. Here at Hostinger, we have our custom hPanel, which is a user-friendly solution for everyone to build a website! For an e-commerce website, I would recommend you to check our Business Shared hosting or our Cloud plans right here: hostinger.com/cloud-hosting. If you have any questions about plan specifications, feel free to contact our Customer Success team at support@hostinger.com - they can help you to find the best option for your needs!

Author

Hardiles Tarigan Reply

August 12, 2020

where is the 24 hours support ?no button no anything. How can I contact you guys ?I have a problem with login issue and already request forgot password reset but no email instruction sent to my inbox how to reset my password

    Author

    Andrius S.

    Replied on August 13, 2020

    Hello, Hardiles, please make sure that you are trying to login to hostinger.co.id, the password reset should work with this link: hostinger.co.id/lupa-password. If you need any help, feel free to write to us at support@hostinger.co.id and our Customer Success team will help you out!

Author

Muneeb Rana Reply

August 08, 2020

Hi! I am going to purchase business shared hosting but, i have some queries. 1. How many visitors can my hosting plan handle? 2. If i host 4 websites and each website have a traffic of 30(120 in total) users at the same time will it affect the overall performance of my all 4 websites? 3. The 15 GB space given for emails, will be for single website or will it be divided to the number of websites i host? Suppose if i host 2 websites it will be 15GB each or 7GB each? Thanks in Advance

    Author

    Andrius S.

    Replied on August 10, 2020

    Hey, Muneeb. 1. We do not limit the visitors on your website; it depends on how much resources are used and how your website is optimized. If you see that your website is growing and cannot handle a lot of visitors, you can always upgrade it to a better one. 2. As the resources in the plan will be shared, yes, each website performance will depend on other websites. Four websites with 120 visitors at the same time shouldn’t be a problem, though, it will depend on the website processes. 3. The email storage limit is for the whole plan, so it can be 3 GB in one mailbox of one domain and 12 GB in the other of the other domain, or 7 GB in one and 8 GB in the other - it won’t matter. If you happen to have any other questions, feel free to write us to support@hostinger.com - our team will be happy to help you out!

Author

Ashok Reply

August 07, 2020

Hi, I had registered in 2017 and had validity for 4 years and now I am trying to login and I am unable to. I even tried forgot password and I have not got any mail even after 60 minutes. Please help me to login.

    Author

    Andrius S.

    Replied on August 10, 2020

    Hey, Ashok, please send us a letter to support@hostinger.com with your domain name and email address, our agents will check it out for you!

Author

kevin Reply

August 06, 2020

hey question, i have an existing domain name for a month now and want to take use the Business Shared Hosting offer you have running. is it necessary to transfer my domain or is there a possibility to start wright away with my current domain ?

    Author

    Andrius S.

    Replied on August 07, 2020

    Hey, Kevin! You can use your existing domain with our hosting by pointing it to us. If you need any help, don’t hesitate to contact our team at support@hostinger.com.

Author

Manish Reply

July 30, 2020

I have Business Shared plan. My first website is already up and running. Now I want to launch another website for affiliate business. Do I just need to purchase domain since hosting is already included in my Business Shared plan. Can someone please confirm if this understanding is correct ?

    Author

    Andrius S.

    Replied on July 31, 2020

    Hey, Manish! Yes, you can purchase a domain and just add it to the plan. This tutorial will help you out with adding a website.

Author

Kapil Reply

July 29, 2020

Hi Team, With my current host which has cpanel, there is an option of Virus Scan. Does Hostinger have this option in Hpanel for Shared hosting plan? Thanks and Regards, Kapil

    Author

    Andrius S.

    Replied on July 30, 2020

    Hey, Kapil! At the moment we do not have a Virus Scan on our hPanel. However, we assure you that the server is protected with advanced security modules. If you want to make sure your website doesn’t have a virus, feel free to drop our Customer Success team a message at support@hostinger.com, and they will give you any tip needed.

Author

Andy G Reply

July 27, 2020

Hi, For Email Enterprise, what are the limit for sending or receiving? Sending per hour? per day?

    Author

    Andrius S.

    Replied on July 28, 2020

    Hello, Andy! With our Enterprise Email you can send 500 emails/day and 200 emails/hour per account - per domain emails are not limited.

Author

Yuliya Hofer Reply

July 27, 2020

Hi! I would like to buy Single Shared Hosting for my website-portfolio. Does it support PHP? And how many pages can my website have then? Would it actually be a good variant for portfolio? :)

    Author

    Andrius S.

    Replied on July 28, 2020

    Hey, Yuliya. The Single Shared plan does support PHP. If you are planning to have a single website without a big need for the resources, it should fit you well. If you want to use extra plugins or store bigger photos, you might need a bigger plan. There is no limit of the pages; just two domains can be added.

Author

Rajesh Reply

July 26, 2020

What are your plans for Window hosting in Shared plan ?

    Author

    Andrius S.

    Replied on July 27, 2020

    Hey, Rajesh! Our Shared plans are based on Linux. If you are looking for Windows hosting, you should check out our Windows VPS plans.

Author

Inés Reply

July 24, 2020

I have a domain in google ads and moved to hostinger. I can´t configurate the web page yet. Can you help me please?

    Author

    Andrius S.

    Replied on July 25, 2020

    Hello, Ines! First, you would need a hosting plan for that - if you are just starting, I would recommend you to check out our Shared hosting plans. Once you have a plan, you will need to point your domain to it, and from there - you will be able to create a website. If you need any help, feel free to drop us a message or email us at support@hostinger.com.ar - our team is here for you!

Author

Jelena Reply

July 23, 2020

Hello, I bought from you a domain and hosting and would like to change the domain name. What is the best way to do it? Thank you very much in advance.

    Author

    Andrius S.

    Replied on July 24, 2020

    Hello, Jelena! Some of the domains as .com one can be changed in 96 hours after registration. The best way to do it is by contacting our Customer Success team by opening a ticket on your dashboard or writing at support@hostinger.com from the email address of your account - they would help you out with it!

Author

Shan Reply

July 23, 2020

Hey.... I want to take hosting of "Single Web Hosting" for our computer school. so my questions are 1. How many website can I put into the hosting. 2. How many emails shall I get ? 3. I am from India. Is Indian Servers are available ? because 100 % visitors will be from India. Plz reply as soon as possible.

    Author

    Andrius S.

    Replied on July 24, 2020

    Hello, Shan! You can have one domain and two subdomains hosted on our Single Shared plan and also one mailbox. We have servers available in the Netherlands, USA, Singapore and Lithuania. In your case, the server in Singapore would be the best option.

Author

Sanjib Bardhan Reply

July 22, 2020

I am not able to decide without knowing one ans 1. I am willing to have your business plan but as we will have a mobile application running, IS THERE ANY RESTRICTION ON MYSQL DATABASE SIZE AND IF YES WHAT IS IT.

    Author

    Andrius S.

    Replied on July 23, 2020

    Hey, Sanjib! With Business Shared hosting your database can be the size of 3 GB.

Author

Yesha Shah Reply

July 22, 2020

I want to go for premium web hosting. want to know that can i share that hosting with some other website as it is mention in the features of the plan. and if yes how can i share it.

    Author

    Andrius S.

    Replied on July 23, 2020

    Hello, Yesha! If you would like to share access to your plan, you can do it by using our Access Manager. If you want to build more websites on one plan - you can easily do it by adding the domains to it.

Author

Carl Reply

July 21, 2020

What is daily backups and weekly backups? And what's the difference if I don't choose these options?

    Author

    Andrius S.

    Replied on July 21, 2020

    Hey, Carl! All our hosting plans have weekly backups included. It means that you will have a backup of your website files and databases generated automatically every week. If you want to generate a backup yourself, you can also do it in the Backups section. Automatic daily backups are included in our Business Shared and Cloud hosting plans. You can also purchase daily backups to other shared hosting plans if needed.

Author

Nur Eqmal Reply

July 20, 2020

I can't open my website today and it continuously comes out like this: DNS Lookup for "www.*************.com" failed. System.Net.Sockets.SocketException The requested name is valid, but no data of the requested type was found

    Author

    Andrius S.

    Replied on July 21, 2020

    Hello, Nur! I can see that your domain isn't verified yet, our Customer Success team will contact you with more details regarding it.

Author

Tanzeel U Rehman Reply

July 18, 2020

I am hostinger, speed is good but, in start there was a live chat but now there is no option for live chat, while clicking on live chat icon it takes to support tickets, that took much time to respond, please make it fast and enable live chat again because business owner needs trust and fast reply.

    Author

    Andrius S.

    Replied on July 19, 2020

    Hey, Tanzeel! I am glad to hear that you are happy about the speed of our services. Our team understands the importance of the Live Chat and we want to assure you that right now tickets are just a temporary measure. We are working on making the replies as efficient as possible to turn on the Live Chat back again. Thank you for your patience and understanding!

Author

Sheikh Afridi Reply

July 16, 2020

in 219/month plan per email account how many space capacity you are give us

    Author

    Andrius S.

    Replied on July 17, 2020

    Hello, Sheikh. Mail storage of Business Web Hosting plan is 10GB.

Author

Bijoo Krishna Menon Reply

July 16, 2020

I dont see any 24/7/365 Chat ..Tried using your Chat option but seems only bot works then it goes to custom form and fill it launch a ticket wait for next 6 hours for a reply

    Author

    Andrius S.

    Replied on July 17, 2020

    Hello, Bijoo. Our Customer Success team has sent a reply to your message. At the moment we have a ticketing system that helps our agents to deal with the load. We understand the importance of Live Chat and we are working hard to make sure we can turn it back on for everyone as fast as possible.

Author

Flavio Arosemena Reply

July 14, 2020

Dear Sirs , We have a small business and would like to hire a web server service to install a software that requires following minimal specs : In hardware , Dual core CPU, 2Ghz 4 GB Ram Hard disk 100 GB Operating System Windows 7, 8.1 pro, Windows 10 Pro, Windows server 2012, Windows server 2012 (R2) std, Windows server 2016. Windows server 2019. Both 32bit and 64bit versions are supported . Server systems must have framework .net 3.5 activated MS SQL Express should include for the software which is a client - server application. One public IP static address is needed. Can you meet this requirements? What would be the plan for this new proyect? Thank you Flavio

    Author

    Andrius S.

    Replied on July 17, 2020

    Hello, Flavio! I'm glad to hear that you are thinking about Hostinger as a possible host for your new project. As I can see from your description, our Windows VPS hosting would be the best option for you! All the plans have Windows 2012 Std Edition R2 x64 Operating System and from the VPS2 they meet other requirements. If you have any questions about our plans and opportunities, don't hesitate to drop us a message at support@hostinger.com - our Customer Success team will be more than happy to help you out!

Author

Jeff Reply

July 14, 2020

Thank you, Andrius!

Author

Jeff Reply

July 14, 2020

Hi there. Could someone tell me how many GB's are allowed with each plan? I want to find a host for a podcast I'm starting and my files average 30-40MB p/ podcast so need to do some math and get the best plan. Thanks!

    Author

    Andrius S.

    Replied on July 14, 2020

    Hey there, Jeff. The Single plan provides 10GB, Premium plan- 20GB and Business plan- 100GB. You can check other plan limits here.

Author

Mark Portabes Reply

July 06, 2020

Where can I open find the CHAT button portion were I can have a "live chat" with the CSR. Thank you so much. cheers, Mark

    Author

    Andrius S.

    Replied on July 09, 2020

    Hi Mark! Click on the same icon you would to start a live chat, and there you will be able to open a ticket. Our team will get back to you as soon as possible. We want to assure you that the ticketing system is only a temporary measure. Our teams are working very hard, and once it's possible, we will have Live Chat support again.

Author

King David Reply

June 28, 2020

Pls i want to migrate my website to hostinger How???

    Author

    Andrius S.

    Replied on June 29, 2020

    Here's a great guide that should help you!

Author

web prediction Reply

June 27, 2020

Hi Team I want to purchase "Business Shared Hosting" plan. You will provide WHM or Each domain Cpanel. Can you give me Demo first. I have 4 Websites only.

    Author

    Andrius S.

    Replied on June 29, 2020

    Hello! We use a custom panel at Hostinger. If you want to install cPanel and WHM you can check out our VPS hosting packages or cPanel hosting at Hosting24.

Author

Yoserizal Djamal Reply

June 26, 2020

I noticed that Hostinger is available in Indonesia (hostinger.co.id). Are Indonesian customers of hostinger.co.id supported (for example live-chat) from the same support center world wide ? Thank you.

    Author

    Andrius S.

    Replied on June 29, 2020

    Hello! We have different agents for this location to provide support in your native language.

Author

MJ Reply

June 26, 2020

Does here not have any customer support number or live chat, or any types of connectivities where I can ask some of my queries related to your services.

    Author

    Andrius S.

    Replied on June 29, 2020

    You can email us at support@hostinger.com and our agents will answer all of your questions!

Author

Ali Reply

June 20, 2020

where is the chatting windows

    Author

    Andrius S.

    Replied on June 29, 2020

    Hello Ali, please open a ticket from your client dashboard. Our team members will make sure to answer as soon as possible!

Author

Parman Josan Reply

June 18, 2020

your live chat service is not working. why?

    Author

    Andrius S.

    Replied on June 19, 2020

    Hello! We want to assure you that the ticketing system is only a temporary measure, during the unfortunate situation in the world. Our teams are working very hard, and once it's possible, we will have Live Chat support again.

Author

JB Reply

June 17, 2020

Hi, If I purchase web hosting with email, can i host say 2 or more websites using different domain names and have their emails set up using respective domain names. i.e. Can I have: 1. domain name: abc.com then email: info1@abc.com domain name: abc.com then email: info2@abc.com domain name: abc.com then email: info3@abc.com 2. domain name: xyz.com then email: info@xyz.com domain name: xyz.com then email: info2@xyz.com domain name: xyz.com then email: info3@xyz.com all running under one hosting account?

    Author

    Andrius S.

    Replied on June 19, 2020

    Yes, that would cause no issues at all!

Author

Robert Park Reply

June 15, 2020

I just purchased a hosting plan and need to change it as my web technician sent me the incorrect link to different plan than the one we wanted me to purchase. Can you help?

    Author

    Andrius S.

    Replied on June 16, 2020

    Please contact our team by opening a ticket from your dashboard, our team will help you do so!

Author

Jonathan Reply

June 11, 2020

Ho I need help to transfer my hosting from Squarespace to hostinger

    Author

    Andrius S.

    Replied on June 12, 2020

    Hello Jonathan! Please send us an email to support@hostinger.com with your domain name. Our team will help you make the transfer.

Author

Ahmed Reply

May 29, 2020

I used to own a site on free hosting from the 000webhost site, but now it appears that your site is asleep because you violated privacy and now I have bought hosting from the hostinger site and I want to restore my site and its database of free hosting on this hosting

    Author

    Andrius S.

    Replied on June 01, 2020

    We're sorry to hear about this. If you want to migrate your files, send us an email to support@hostinger.com or open a ticket via your dashboard to create a migration request. If you need your 000webhost.com website unsuspected, DM us on Twitter @000webhost_com and we will see if that is possible!

Author

Ayodeji Babatunde Reply

May 29, 2020

I'm trying to move my hosting from my current service provider here. I need some assistance and I haven't been able to access your 24/7 chat room (I'll appreciate if the link is sent). Please kindly assist. Thanks

    Author

    Andrius S.

    Replied on June 01, 2020

    Hello! If you have an account with us, open a ticket from your client dashboard, if not- send us an email to support@hostinger.com. You can ask for your site to be migrated and our team will take care of this!

Author

ROHIT Reply

May 29, 2020

We have recently purchased Hostinger hosting but I have some issue so We have needed help from your support team please provide customer care contact no and email id.

    Author

    Andrius S.

    Replied on June 01, 2020

    Please email us at support@hostinger.com and our Customer Success team will help you out!

Author

Darrell Wong Reply

May 27, 2020

Hi, Currently I have hosting my website on other web hosting company and do you providing the free migration transfer services? Do you have any live chat and I can ask more question about the hosting plan details?

    Author

    Andrius S.

    Replied on June 01, 2020

    Hello Darell, you can simply open a ticket from your client dashboard and request a migration from our team members.

Author

Guilherme Rodrigues Reply

May 22, 2020

Olá gostaria de um suporte No site da hostinger não tem chat como descrito na página de vendas. Enfim, preciso de suporte em relação ao email profissional Eu não consigo excluir o MX records e TXT arquivo para adicionar o meu email Grato Guilherme

    Author

    Andrius S.

    Replied on May 25, 2020

    Hello Guilherme, You can open a ticket via your Client Dashboard and our Customer Success agents will assist you in order to remove unneeded records!

Author

Marlon Franco Reply

May 15, 2020

I cannot install PRestashop on my hosting I can't find the support chat

    Author

    Andrius S.

    Replied on May 18, 2020

    Send us an email to support@hostinger.com and one of our agents will help you out!

Author

MUKESH Reply

May 14, 2020

WHEN I PAY AMOUNT FOR 48 MONTHS DOMAIN & HOSTING. ITS SAW PAYSSION:AFTER PAYMENT PROCESS RUNNING. NOW WHAT WILL I DO.

    Author

    Andrius S.

    Replied on May 18, 2020

    If you are having issues with the payment, let us know by sending an email to support@hostinger.com!

Author

Stanley Reply

May 07, 2020

Pls assist I cannot login cpanel and it keeps prompting error after passord reset. Thank a lot

    Author

    Andrius S.

    Replied on May 07, 2020

    Stanley, If you're still experiencing any issues while logging in, get in touch with our CS team by sending an email to support@hostinger.com. One of our team members will assist you in resetting your password.

Author

Predrag Milutinovic Reply

May 06, 2020

I dont understand do you have live chat support or not. I am looking to transfer all of my services from Godaddy but not to a host that does not provide 24/7 live chat. and i mean real chat that works not like Hetzner which advertises Char but dont actually have it or many other whose chat seems to be "temporarily" not working for 4 years. I would like to test your chat before i make a decision and convince myself that it is a reall and proper 24/7 chat support. The fact that i already can not find it on your site is not a good sign but i though i give you another chance and ask

    Author

    Andrius S.

    Replied on May 07, 2020

    Hello! Our Live Chat is available for registered users via their Dashboards or you can contact us by visiting support.hostinger.com

Author

Su Yee Reply

April 29, 2020

Today, I purchase the single shared package mistakenly. Actually I want to buy the premium shared package. Can you help me to change the plan as soon as possible? Please response me asap.

    Author

    Andrius S.

    Replied on May 07, 2020

    Get in touch with us via Live Chat in your Dashboard and our team will help you do so in no time!

Author

Milana Reply

April 29, 2020

I don't see live chat icon. How can I contact someone? Do you guys do hosting of .NET Core?

    Author

    Andrius S.

    Replied on April 29, 2020

    You can always email us at support@hostinger.com. Since all of our Servers are Linux based (VPS packages included), it is not supported on our platform.

Author

Nikita Hinduja Reply

April 25, 2020

my payment is not being processed through any of the methods, what to do ????

    Author

    Andrius S.

    Replied on April 29, 2020

    Contact our team via email at support@hostinger.com so we could take a look at it!

Author

michael_koehler@aol.com Reply

April 24, 2020

We have created our Domain however, we need the authorization code so we can attach our domain to the website. Can you help with this

    Author

    Andrius S.

    Replied on April 29, 2020

    Please use the Live Chat feature in your client dashboard and our Customer Success team will provide you all needed information!

Author

Brinthan Piyashkara Reply

April 13, 2020

If i buy buissness shared hosting package...how many domains will u give me as free?

    Author

    Andrius S.

    Replied on April 17, 2020

    Hi! You can receive one domain for free with an annual Business hosting plan.

Author

Alexander von Guggenberg Reply

April 09, 2020

How may I contact someone about moving my web site to you? I have Arvixe and I am very unhappy with them I wanted to know if the web sites are going to be https for the listed prices, I need this feature. I wanted to know if the sites are google optimized. I have a domain name that's paid up with Arvixe and wanted to know if i get to keep that and move it over to you do you provide assistance with web site development as I am not a professional. are your web sites free of ads?

    Author

    Andrius S.

    Replied on April 09, 2020

    Hello Alexander, I would recommend reaching out to our Customer Success team via support@hostinger.com or at support.hostinger.com. Our team will be able to take a look at your website and recommend the best hosting option for you!

Author

Nicola Scott Reply

April 04, 2020

How do I get to chat with support?

    Author

    Andrius S.

    Replied on April 06, 2020

    Hi Nicola, you can email us at support@hostinger.com or click on the Live Chat icon in support.hostinger.com!

Author

Keith Murphy Reply

April 01, 2020

Hi On the Premium Shared Hosting, how many alias or add-ons can I have. Looking to sell my domain names from one site. thanks

    Author

    Andrius S.

    Replied on April 06, 2020

    Hello Keith, you can have up to 100 addons with your Premium hosting plan. Hope this helps!

Author

oliver Reply

March 28, 2020

how much does it cost to have my current websites migrated over to the business shared hosting plan?

    Author

    Andrius S.

    Replied on March 29, 2020

    Hi Oliver, to help out and find the best pricing for you, it's best to contact us at support@hostinger.com. That way we will be able to see your websites and guide you through the process!

Author

Brittany Reply

March 27, 2020

Is website migration included if I go for the Business plan? I have a large-ish forum that is having issues on our current server, and we are in need of speed!

    Author

    Andrius S.

    Replied on March 28, 2020

    Hello Brittany! It's best to contact us at support@hostinger.com as each case is individual. We're here to help out, so don't hesitate to get in touch.

Author

demian bastit Reply

March 25, 2020

hello I have a question because when I go to buy the domain of fearlessplay.net I get that I have to pay but on the page it says that it is free they would help me

    Author

    Andrius S.

    Replied on March 25, 2020

    Hi Demian, we provide free domains with annual Business and Cloud Hosting plans. Try it and let us know how it goes! If you still experience issues with your domain, contact our Customer Success team at support@hostinger.com

Author

MARCELLO FERRAZ VIEIRA Reply

March 23, 2020

I want to change my hosting provider to hostinger. I want the business shared hosting but I would like to know if you do the migration. Thanks.

    Author

    Andrius S.

    Replied on March 23, 2020

    Marcello, we'd be happy to do the migration for you. But we recommend to contact us via email at support@hostinger.com so we can make the arrangements!

Author

redskydesigns.ca Reply

March 16, 2020

domain renewal done but I'm receiving emails that I need to renew?

    Author

    Andrius S.

    Replied on March 17, 2020

    Hello Jason! Thank you for letting us know about this. We made sure that the next time you receive reminders is only when it's time to renew again. If you have any more questions, our Customer Success team is available 24/7, so feel free to contact them anytime through your dashboard. Best of luck!

Author

Sarah Reply

March 16, 2020

Starting our first web page. We are a small company. Need a site to show model homes, location of lots available for new home builds, available homes for sale, contact info, financing options, mortgage calculator & a place for visitors to request they be contacted or ask questions. We don't need much, just storing images. You offer a free domain with the Business Shared Hosting package, will that domain have privacy protection? Are the plans scalable, meaning if I purchased a lower plan can I upgrade? If I purchased a higher plan that may be more than what I need, am I allowed to downgrade?

    Author

    Andrius S.

    Replied on March 17, 2020

    Hello Sarah, Thank you for your question! Domain Privacy protection can be purchased when ordering your hosting plan and domain. And it is highly recommended to do so for your own privacy. Upgrades can be easily done through your client dashboard, so don't worry - if you feel like a higher plan is needed, you will be able to change it with no hassle.

Author

Ali Russell Reply

March 12, 2020

Hi, Can I increase my PHP Post Max size to 256, my PHP time limit to 300 and my Max Upload Size to 128MB on the basic plan?

    Author

    Andrius S.

    Replied on March 17, 2020

    Hi Ali! To set these limits, the Business shared hosting plan would be the best choice for you. If you have any more questions, our Customer Success team is available 24/7, so feel free to contact them anytime through your dashboard.

Author

Kay Ess Reply

March 09, 2020

Would I be able to install a premium Genesis WordPress theme that is being hosted by Hostinger?

    Author

    Andrius S.

    Replied on March 17, 2020

    Hi Kay, You will be able to use this theme with no issues here at Hostinger. Best of luck to you with that!

Author

Abhishek Namdev Reply

March 09, 2020

can i use divi in hostinger

    Author

    Domantas G.

    Replied on March 17, 2020

    Hey Abhishek, Absolutely!

Author

Gustavo Taveira Reply

March 08, 2020

Is it possible to add storage to a VPS?

    Author

    Andrius S.

    Replied on March 17, 2020

    Hello Gustavo! If you need more storage in your VPS plan, you can do so by upgrading your VPS plan from your dashboard. This will immediately provide you with more resources, including storage.

Author

Soo Boon Seng Reply

March 07, 2020

Hihi, i would like to ask if i want to host a website in PHP language, is it easy to setup?

    Author

    Andrius S.

    Replied on March 17, 2020

    Hello! Hostinger supports PHP websites and you can choose any of our hosting plans to host them on. If you need any help, our Customer Success team is available 24/7, so feel free to contact them anytime through your dashboard. Best of luck!

Author

Yanik Domingos Reply

March 05, 2020

You dont have a chat?

    Author

    Andrius S.

    Replied on March 06, 2020

    Hi Yanik, our Customer Success team is available 24/7, so feel free to contact them anytime through the purple Live Chat icon in your dashboard. You can also send an email to support@hostinger.com and our team will help you out!

Author

Paul Olokpq Reply

March 04, 2020

Please I want to host my website but I am having issues with making payment. I need assistance.

    Author

    Andrius S.

    Replied on March 17, 2020

    Hello Paul, our Customer Success team is available 24/7, so feel free to contact them anytime through the purple Live Chat icon in your dashboard. You can also send an email to support@hostinger.com and a member of our team will be there to help you out with your payments.

Author

Debbie Reply

March 02, 2020

I already have a domain that I want to renew as part of the service I'm buying but it won't allow me to add it to that cart as it hasn't expired yet?!

    Author

    Andrius S.

    Replied on March 03, 2020

    Hi Debbie, to renew your domain, please go to the Domains area in your Client Dashboard. You will see a button to renew the domain. Hope that helps!

Author

CB Reply

March 01, 2020

I am looking to start a message board/public forum that I can populate and then sell ad space in the heading. I would like this to be an easy to use forum and not one of these crazy ones!

    Author

    Andrius S.

    Replied on March 01, 2020

    Hello! If you are looking to quickly set up a forum, we have solutions to choose from in our Auto Installer located under the Website category on your website's Control Panel. After entering, look for Community Building section there. You will be able to find a list of available forum scripts, ready to be installed with just a few clicks. Hope this helps!

Author

Burhan Khwaireh Reply

February 29, 2020

how I can chat with your support

    Author

    Andrius S.

    Replied on March 01, 2020

    Hi! Our Customer Success team is available 24/7, so feel free to contact them anytime through the purple Live Chat icon in your dashboard. You can also send an email to support@hostinger.com to receive answers to any of your questions!

Author

Chris Reply

January 28, 2020

I just signed up for the wordpress Premium Shared Hosting and it says unlimited emails, but I do not see how to set them up?

    Author

    Andrius S.

    Replied on February 01, 2020

    Hi Chris, to create a new inbox go to your Dashboard -> Emails -> Email Accounts and create one there!

Author

Mukul Reply

January 23, 2020

Do you provide Windows based Web-hosting? I have a GoDaddy Windows Hosted Website and planning to migrate. Let me know if you can do it and what would be the pricing.

Author

Mac Owen Reply

January 18, 2020

Billing. is this monthly or yearly?

    Author

    Andrius S.

    Replied on January 19, 2020

    Hi Mac! You can choose from multiple payment periods and pick whether monthly, quarterly, annually or any other period is best for you.

Author

Shahzad Reply

January 17, 2020

if we don't want to buy "Secure your website with Daily Backups for only $0.95 per month" option during checkout process, then is there still any backup taken by Hostinger??

    Author

    Andrius S.

    Replied on January 18, 2020

    Yes, Shahzad, weekly backups are made on our plans and you can access them from your dashboard.

Author

Ankit Soni Reply

November 25, 2019

I want to buy domain. Can you halp me for that?

    Author

    Domantas G.

    Replied on November 27, 2019

    Hey Ankit, We provide domain name registration services. You can use our domain name checker to find and register domain name.

Author

Saif Reply

November 21, 2019

Hi, I am currently using Bluehost for my website which offers 1 click installation of WordPress, Do I get 1 click WordPress installation on Hostinger hosting plans as well?

    Author

    Domantas G.

    Replied on November 27, 2019

    Hey Saif, Absolutely! We offer a 1-click WordPress installer with all shared and cloud hosting plans.

Author

jose miguel fuentealba moya Reply

September 29, 2019

hi, I want to use a .co domain, can I do it with the domain you offer me when I buy the premium plan?

    Author

    Domantas G.

    Replied on November 27, 2019

    Hey Jose, Absolutely! We offer .co TLD and you can get it for free when choosing our premium hosting plan.

Author

naveed Reply

August 15, 2019

hi, in credit card when i press pay now, it give me the message 3d secure authentication failed. my card is active i already confirmed from my bank at my end and there is no issue besides occurring from international merchant ! kindly guide me ?

    Author

    Domantas G.

    Replied on August 25, 2019

    Hey Naveed, Please refer to our support portal and contact our customer success agents regarding this matter.

Author

stephen kanu chukwuemeka Reply

July 19, 2019

DO YOU ACCEPT PAYMENT THROUGH BITCOIN? HOW FAST IS YOUR SERVICES?

    Author

    Domantas G.

    Replied on August 25, 2019

    Hey Stephen, Yes, we accept all major cryptocurrencies. Average response time is 80 ms, we use LiteSpeed on all servers.

Author

Acoyauh Reply

July 11, 2019

Hello. I come from Byethost (iFastNet) and I want to know if you can help me with the migration of my website to your servers. I mean the whole site (Wordpress+Woocommerce site). If so, I'll move in NOW. Thank you!

    Author

    Domantas G.

    Replied on August 25, 2019

    Hey Acoyauh, Our customer success team will be glad to help you. Pease refer to our Help Center and we will take care of the matter. Thank you!

Author

Dinesh Kumar Reply

July 01, 2019

Hi, I would like to transfer my existing website from current host to Hostinger. Can you please let me know - what information I will have to provide you for that transfer like existing URLs etc. - Do I need to get existing website files from them or they will automatically transfer by you. - Can I use my existing website domain name, URLs even after transferring to Hostinger. Regards, Dinesh

    Author

    Domantas G.

    Replied on August 25, 2019

    Hey Dineshi, It depends on what hosting provider you are using right now. Please refer to our customer success portal for further assistance.

Author

José Antonio Reply

June 09, 2019

Hi. Is there support in other languages than english? It would be great if it was in spanish.

    Author

    Domantas G.

    Replied on July 12, 2019

    Hey José Antonio, Yes, we provide 24/7 support in Spanish.

Author

Ho Siew Meng Reply

May 30, 2019

Hi, I am a Hostinger subscriber but I am now unable to access my account. Please help.

Author

Cristi Reply

May 28, 2019

Guys, You have no chat options for people which are not your clients yet. So no way to get a quick answer to an inquiry. Not good at all.

    Author

    Domantas G.

    Replied on July 12, 2019

    Hey Cristi, You can use public contact form. Our customer success team is available 24/7.

Author

Web Solution Winner Reply

May 09, 2019

Thank you So Much.

Author

Hasbullah Reply

May 02, 2019

Thank you

Author

Satish Dange Reply

February 20, 2019

Excellent post

Author

Laira Pelesco Reply

February 18, 2019

This is a level up customer service, thank you Hostinger!

Author

Alex Duke Reply

February 17, 2019

I'm sure that one of the main reasons you guys became top web hosting is your customer support. I even mentioned it in my review: "In my 18 years of using the internet for business, I probably had to deal with customer support from over 50 web hosting companies. Believe me or not, customer support is something where no company is even close to Hostinger. Any question my team or I had for them, they would answer in under 2-3 minutes and they would actually know what they are talking about every single time." medianovas.com/hostinger-review/ Keep rockin' :)

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