{"id":9691,"date":"2026-04-16T09:46:12","date_gmt":"2026-04-16T09:46:12","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=9691"},"modified":"2026-04-21T09:23:38","modified_gmt":"2026-04-21T09:23:38","slug":"how-to-fix-dns-issue-at-hostinger","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/how-to-fix-dns-issue-at-hostinger\/","title":{"rendered":"How to fix DNS issue at Hostinger"},"content":{"rendered":"<p><span style=\"font-weight: 400\">This article helps you identify and resolve issues preventing your domain from connecting to your website or email services. DNS (Domain Name System) issues often occur due to incorrect records, active DNSSEC, or ongoing propagation.<\/span><\/p><h3><b>Before you start<\/b><\/h3><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Ensure you have access to your <\/span><b>Hostinger hPanel<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If your domain is registered elsewhere, have your external registrar login details ready.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Note your <\/span><b>hosting plan<\/b><span style=\"font-weight: 400\"> type (e.g., Premium Web Hosting or Cloud Startup).<\/span><\/li>\n<\/ul><h3><b>Step 1 &mdash; Check DNSSEC status<\/b><\/h3><p><span style=\"font-weight: 400\">DNSSEC (Domain Name System Security Extensions) is a security layer that can block new DNS records from working if it is enabled during a transfer or nameserver change.<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Log in to your domain registrar&rsquo;s dashboard.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Locate the <\/span><b>DNSSEC<\/b><span style=\"font-weight: 400\"> or <\/span><b>Advanced DNS<\/b><span style=\"font-weight: 400\"> settings.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If DNSSEC is enabled, disable it.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If your domain is registered at Hostinger, you can manage this in the <\/span><b>Domains<\/b><span style=\"font-weight: 400\"> section of hPanel and refer to this <\/span><a href=\"https:\/\/www.hostinger.com\/support\/3667267-how-to-use-dnssec-records-at-hostinger\/#:~:text=in%20Cloudflare.-,How%20to%20Delete%20DNSSEC%20Records,-To%20permanently%20remove\"><span style=\"font-weight: 400\">guide<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/li>\n<\/ol><h3><b>Step 2 &mdash; Verify Hostinger nameservers<\/b><\/h3><p><span style=\"font-weight: 400\">Nameservers determine which provider manages your DNS records.<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Check your current nameservers using a <\/span><b>WHOIS<\/b><span style=\"font-weight: 400\"> lookup tool.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If the nameservers point to Hostinger (e.g., <\/span><span style=\"font-weight: 400\">ns1.dns-parking.com<\/span><span style=\"font-weight: 400\">), manage your records in <\/span><b>hPanel<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If they point to an external provider, you must edit the records at that provider&rsquo;s dashboard.<\/span><\/li>\n<\/ol><h3><b>Step 3 &mdash; Match records to your Hostinger hosting plan<\/b><\/h3><p><span style=\"font-weight: 400\">Ensure your DNS zone contains the correct values for your services.<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><b>A record<\/b><span style=\"font-weight: 400\">: Points your <\/span><b>root domain<\/b><span style=\"font-weight: 400\"> to your server IP address. Find your IP in hPanel under <\/span><b>Hosting<\/b><span style=\"font-weight: 400\"> &rarr; <\/span><b>Manage<\/b><span style=\"font-weight: 400\"> &rarr; <\/span><b>Details<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>CNAME record<\/b><span style=\"font-weight: 400\">: Usually points the <\/span><b>www<\/b><span style=\"font-weight: 400\"> hostname to your root domain.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>MX records<\/b><span style=\"font-weight: 400\">: Required for email delivery; these must match your email provider&rsquo;s specific values.<\/span><\/li>\n<\/ol><h3><b>Step 4 &mdash; Update the DNS records<\/b><\/h3><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Navigate to the <\/span><b>DNS Zone Editor<\/b><span style=\"font-weight: 400\"> in hPanel.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Locate the record type (A, CNAME, or MX) you need to change.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click <\/span><b>Edit<\/b><span style=\"font-weight: 400\"> to update the value or <\/span><b>Delete<\/b><span style=\"font-weight: 400\"> to remove incorrect entries.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Save the changes.<\/span><\/li>\n<\/ol><h3><b>Step 5 &mdash; Monitor DNS propagation<\/b><\/h3><p><span style=\"font-weight: 400\">Once records are updated, the changes must spread across the internet.<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Visit a tool like <\/span><b>dnschecker.org<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Enter your domain name and select the record type you updated.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If you see green checkmarks or the new IP address appearing, propagation is active.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Most updates take <\/span><b>30 minutes<\/b><span style=\"font-weight: 400\">, though full global propagation can take up to <\/span><b>24 hours<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<\/ol><h3><b>Conclusion<\/b><\/h3><p><span style=\"font-weight: 400\">After completing these steps, your domain will correctly point to your Hostinger services. Once propagation finishes, your website will load securely and your emails will send and receive without interruption.<\/span><\/p><p><span style=\"font-weight: 400\">If your domain still does not resolve after 24 hours and you have verified all records are correct, you can reach our support team via the <\/span><b>Contact Us<\/b><span style=\"font-weight: 400\"> section in your <\/span><b>Hostinger hPanel.<\/b><\/p><h3><b>NOTES<\/b><\/h3><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Nameservers such as <\/span><span style=\"font-weight: 400\">pixel.ns.hostinger.com<\/span><span style=\"font-weight: 400\"> or <\/span><span style=\"font-weight: 400\">byte.ns.hostinger.com<\/span><span style=\"font-weight: 400\"> are standard for specific Hostinger hosting plans.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Avoid enabling DNSSEC while waiting for nameserver changes to complete.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This article helps you identify and resolve issues preventing your domain from connecting to your website or email services. DNS (Domain Name System) issues often&#8230;<\/p>\n","protected":false},"author":597,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[165,182,1],"tags":[],"class_list":["post-9691","post","type-post","status-publish","format-standard","hentry","category-dns","category-general-information-dns","category-uncategorized"],"hreflangs":[],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9691","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/597"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=9691"}],"version-history":[{"count":2,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9691\/revisions"}],"predecessor-version":[{"id":9693,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9691\/revisions\/9693"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=9691"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=9691"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=9691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}