{"id":9691,"date":"2026-04-16T09:46:12","date_gmt":"2026-04-16T09:46:12","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=9691"},"modified":"2026-10-16T12:41:58","modified_gmt":"2026-10-16T12:41:58","slug":"how-to-fix-dns-issue-at-hostinger","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/how-to-fix-dns-issue-at-hostinger\/","title":{"rendered":"How to fix DNS issue at Hostinger"},"content":{"rendered":"<p>Fix a Hostinger DNS issue by disabling DNSSEC, verifying your domain uses its assigned Hostinger nameservers, matching DNS records to your hosting plan, and monitoring propagation. Domain Name System (DNS) issues stop your domain from loading your website or delivering email. The most common causes are incorrect records, active DNSSEC, or ongoing propagation.<\/p><h3><b>Before you start<\/b><\/h3><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Ensure you have access to your <\/span><b>Hostinger dashboard<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\">You can now manage DNS records in Hostinger dashboard even if your domain currently uses external nameservers. Any records you add or edit will be saved and will take effect once the nameservers are pointed to Hostinger.<\/li>\n<li>This requires an existing DNS zone at Hostinger. If the editor shows no records, manage DNS at your current provider until you switch nameservers.<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Note your <\/span><b>hosting plan<\/b><span style=\"font-weight: 400\"> type (e.g., Premium Web Hosting or Cloud Startup).<\/span><\/li>\n<\/ul><h2 id=\"h-step-1-check-dnssec-status\"><b>Step 1 &ndash; Check DNSSEC status<\/b><\/h2><p><span style=\"font-weight: 400\">DNSSEC (Domain Name System Security Extensions) is a security layer that can block new DNS records from working if it is enabled during a transfer or nameserver change.<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Log in to your domain registrar&rsquo;s dashboard.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Locate the <\/span><b>DNSSEC<\/b><span style=\"font-weight: 400\"> or <\/span><b>Advanced DNS<\/b><span style=\"font-weight: 400\"> settings.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If DNSSEC is enabled, disable it.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If your domain is registered at Hostinger, you can manage this in the <\/span><b>Domains<\/b><span style=\"font-weight: 400\"> section of Hostinger dashboard and refer to this <\/span><a data-click-id=\"hgr-post-content-link-guide\" href=\"https:\/\/www.hostinger.com\/support\/3667267-how-to-use-dnssec-records-at-hostinger\/#:~:text=in%20Cloudflare.-,How%20to%20Delete%20DNSSEC%20Records,-To%20permanently%20remove\"><span style=\"font-weight: 400\">guide<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/li>\n<\/ol><h2 id=\"h-step-2-verify-hostinger-nameservers\"><b>Step 2 &ndash; Verify Hostinger nameservers<\/b><\/h2><p><span style=\"font-weight: 400\">Nameservers determine which provider manages your DNS records.<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Check your current nameservers using a <\/span><b>WHOIS<\/b><span style=\"font-weight: 400\"> lookup tool.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If the nameservers point to Hostinger, manage your records in Hostinger dashboard. Hostinger nameserver values vary by domain, so compare them with the exact pair assigned to your domain. Follow <a data-click-id=\"hgr-post-content-link-how-to-point-a-domain-to-hostinger\" href=\"https:\/\/www.hostinger.com\/support\/1863967-how-to-point-a-domain-to-hostinger\/\">How to point a domain to Hostinger<\/a> to find the assigned nameservers.<\/span><\/li>\n<li style=\"font-weight: 400\">If nameservers point to another provider, you can still proactively manage DNS records in Hostinger dashboard. Changes will apply once nameservers are switched to Hostinger.<\/li>\n<\/ol><h2 id=\"h-step-3-match-records-to-your-hostinger-hosting-plan\"><b>Step 3 &ndash; Match records to your Hostinger hosting plan<\/b><\/h2><p><span style=\"font-weight: 400\">Ensure your DNS zone contains the correct values for your services.<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><b style=\"font-weight: 400\">A record<\/b><span style=\"font-weight: 400\">: Points your <\/span><b style=\"font-weight: 400\">root domain<\/b><span style=\"font-weight: 400\"> to your server IP address. Find your IP in Hostinger dashboard under <\/span><b style=\"font-weight: 400\">Hosting<\/b><span style=\"font-weight: 400\"> &rarr; <\/span><span style=\"font-weight: 400\"><b>Dashboard <\/b><\/span><span style=\"font-weight: 400\">&rarr; Plan <\/span><b style=\"font-weight: 400\">Details<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>CNAME record<\/b><span style=\"font-weight: 400\">: Usually points the <\/span><b>www<\/b><span style=\"font-weight: 400\"> hostname to your root domain.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>MX records<\/b><span style=\"font-weight: 400\">: Required for email delivery; these must match your email provider&rsquo;s specific values.<\/span><\/li>\n<\/ol><h2 id=\"h-step-4-update-the-dns-records\"><b>Step 4 &ndash; Update the DNS records<\/b><\/h2><ol>\n<li style=\"font-weight: 400\">Open Hostinger dashboard &rarr; Domains and click <strong>DNS<\/strong> in the left sidebar.<br>\n<img decoding=\"async\" class=\"alignnone wp-image-11402\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/06\/2026-06-09_18-03_1-2-300x162.png\" alt=\"\" width=\"519\" height=\"280\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/06\/2026-06-09_18-03_1-2-300x162.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/06\/2026-06-09_18-03_1-2-1024x555.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/06\/2026-06-09_18-03_1-2-768x416.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/06\/2026-06-09_18-03_1-2.png 1252w\" sizes=\"(max-width: 519px) 100vw, 519px\" \/><\/li>\n<li style=\"font-weight: 400\">Select the domain you need to fix.<br>\n<img decoding=\"async\" class=\"alignnone wp-image-11401\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/06\/2026-06-09_18-03_2-2-300x95.png\" alt=\"\" width=\"518\" height=\"164\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/06\/2026-06-09_18-03_2-2-300x95.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/06\/2026-06-09_18-03_2-2-1024x323.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/06\/2026-06-09_18-03_2-2-768x242.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/06\/2026-06-09_18-03_2-2-1536x484.png 1536w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/06\/2026-06-09_18-03_2-2.png 1942w\" sizes=\"(max-width: 518px) 100vw, 518px\" \/><\/li>\n<li style=\"font-weight: 400\">Find the record type you need to change (A, CNAME, or MX).<\/li>\n<li style=\"font-weight: 400\">Click <strong>Edit<\/strong> to update the record value, or <strong>Delete<\/strong> to remove incorrect entries.<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Save the changes.<\/span><\/li>\n<\/ol><h2 id=\"h-step-5-monitor-dns-propagation\"><b>Step 5 &ndash; Monitor DNS propagation<\/b><\/h2><p><span style=\"font-weight: 400\">Once records are updated, the changes must spread across the internet.<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Visit a tool like <\/span><b>dnschecker.org<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Enter your domain name and select the record type you updated.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If you see green checkmarks or the new IP address appearing, propagation is active.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Most updates take <\/span><b>30 minutes<\/b><span style=\"font-weight: 400\">, though full global propagation can take up to <\/span><b>24 hours<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<\/ol><p><span style=\"font-weight: 400\">After completing these steps, your domain will correctly point to your Hostinger services. Once propagation finishes, your website will load securely and your emails will send and receive without interruption.<\/span><\/p><p><b>NOTES<\/b><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Nameservers such as <\/span><span style=\"font-weight: 400\">pixel.ns.hostinger.com<\/span><span style=\"font-weight: 400\"> or <\/span><span style=\"font-weight: 400\">byte.ns.hostinger.com<\/span><span style=\"font-weight: 400\"> are standard for specific Hostinger hosting plans.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Avoid enabling DNSSEC while waiting for nameserver changes to complete.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Fix a Hostinger DNS issue by disabling DNSSEC, verifying your domain uses its assigned Hostinger nameservers, matching DNS records to your hosting plan, and monitoring&#8230;<\/p>\n","protected":false},"author":597,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[182,165],"tags":[],"class_list":["post-9691","post","type-post","status-publish","format-standard","hentry","category-general-information-dns","category-dns"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/how-to-fix-dns-issue-at-hostinger","default":1}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9691","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/597"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=9691"}],"version-history":[{"count":10,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9691\/revisions"}],"predecessor-version":[{"id":20945,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9691\/revisions\/20945"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=9691"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=9691"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=9691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}