\nPayPal:<\/b> You must connect a PayPal Business<\/b> account; personal accounts are not supported.<\/p>\n<\/li>\n\nRazorpay:<\/b> Ensure your store location is set to India<\/b>.<\/p>\n<\/li>\n\nPaysera:<\/b> Ensure your store location is set to Lithuania<\/b>.<\/p>\n<\/li>\n\nCurrency selection:<\/b> If the currency setting is greyed out, disable all active payment methods first, change the currency, and then re-enable your providers.<\/p>\n<\/li>\n<\/ul>
To update these details, go to Store settings<\/b> → Store details<\/b> → Regional settings<\/b>.<\/p>
![\"Store](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/store-1024x426.png\")
<\/p>
Stripe and Express Checkout issues<\/h2>
Stripe offers various payment methods like Apple Pay and Google Pay, but they require specific configurations within the Stripe Dashboard.<\/p>
\n- \n
Apple Pay and Google Pay:<\/strong> These can now be toggled on or off directly from Store settings → Payments → Stripe<\/strong>, without going into the Stripe Dashboard.<\/p>\n<\/li>\n- \n
Apple Pay not showing:<\/strong> Your domain must be submitted to Stripe for Apple Pay to work. This now happens automatically when you enable Express checkout — no need to go into Stripe manually. If you had Express checkout enabled before this update, you can submit your domain with one click from Store settings → Payments → Stripe<\/strong>. Make sure you have a Hostinger domain connected — Apple Pay requires a verified domain.<\/p>\n<\/li>\n- \n
Express Checkout warning:<\/b> If a yellow warning appears in the editor, ensure your Publishable key<\/b> is correct and that your Stripe account connection is fully completed.<\/p>\n<\/li>\n- \n
Testing limitations:<\/b> Stripe payments may not function correctly in Preview<\/b> mode. Always test payments on your live, published website.<\/p>\n<\/li>\n<\/ol>Shipping and checkout display<\/h2>
Errors at the final checkout step usually relate to shipping rules or header configurations.<\/p>
\n- \n
Shipping options missing:<\/b> This occurs if product weights or price bounds are misconfigured.<\/p>\n\n- \n
Lower bounds<\/b> are inclusive; upper bounds<\/b> are exclusive.<\/p>\n<\/li>\n- \n
Example:<\/b> For free shipping on orders over €50, set the minimum to €50 and leave the maximum blank.<\/p>\n<\/li>\n- \n
Ensure all physical products and their variations have assigned weights.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n
- \n
Shopping bag missing:<\/b> If the cart icon is not visible, go to your Header settings<\/b> in the editor and enable the Shopping bag<\/b>.<\/p>\n<\/li>\n- \n
Checkout language:<\/b> To change the language of the cart and invoices, go to Store settings<\/b> → Checkout<\/b> → Store language<\/b>.<\/p>\n<\/li>\n<\/ul>
![\"Store](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/store2-1024x553.png\")
<\/p>
Buyer payment errors<\/h2>
If customers report failures during checkout, advise them to check the following:<\/p>
\n- \n
3D Secure (3DS):<\/b> Ensure pop-ups are allowed in the browser so the bank’s verification window can open.<\/p>\n<\/li>\n- \n
Card Declines:<\/b> Confirm the card is enabled for international\/online transactions and has not expired.<\/p>\n<\/li>\n- \n
Device Requirements:<\/b> Apple Pay requires the Safari<\/b> browser, while Google Pay requires a configured Google Wallet<\/b>.<\/p>\n<\/li>\n- \n
Retry limits:<\/b> If a customer has too many failed attempts, they should wait 24 hours or try a different payment method.<\/p>\n<\/li>\n<\/ul>Conclusion<\/h3>
Most checkout issues are resolved by verifying regional settings or ensuring external accounts (like Stripe or PayPal) are correctly configured. To verify your setup, we recommend creating a manual payment method<\/b> to place a free test order before launching your store.<\/p>\n","protected":false},"excerpt":{"rendered":"
Learn how to fix common payment gateway and checkout issues in Hostinger Website Builder<\/p>\n","protected":false},"author":591,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[276],"tags":[],"class_list":["post-9551","post","type-post","status-publish","format-standard","hentry","category-website-builder"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/hostinger-website-builder-how-to-fix-payment-and-checkout-issues","default":1}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9551","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/591"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=9551"}],"version-history":[{"count":4,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9551\/revisions"}],"predecessor-version":[{"id":10160,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9551\/revisions\/10160"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=9551"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=9551"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=9551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}