{"id":9543,"date":"2026-04-09T16:37:33","date_gmt":"2026-04-09T16:37:33","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=9543"},"modified":"2026-05-08T13:03:32","modified_gmt":"2026-05-08T13:03:32","slug":"hostinger-website-builder-how-to-fix-editor-and-display-issues","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/hostinger-website-builder-how-to-fix-editor-and-display-issues\/","title":{"rendered":"Hostinger Website Builder: Troubleshooting Common Website Issues"},"content":{"rendered":"<p id=\"p-rc_f55b711ba548aac8-20\" data-path-to-node=\"4,0,0\"><span data-path-to-node=\"4,0,0,1\"><span class=\"citation-126\">When working on Hostinger Website Builder, ensure you are using the <\/span><b data-path-to-node=\"4,0,0,1\" data-index-in-node=\"25\"><span class=\"citation-126\">Google Chrome<\/span><\/b><span class=\"citation-126\"> browser for the best experience with the platform.&nbsp;<\/span><\/span><\/p><h2 data-path-to-node=\"6\" id=\"h-website-looks-different-on-mobile\">Website looks different on mobile<\/h2><p id=\"p-rc_f55b711ba548aac8-22\" data-path-to-node=\"7\"><span data-path-to-node=\"7,1\"><span class=\"citation-124\">The Hostinger Website Builder features independent editors for desktop and <a href=\"https:\/\/support.hostinger.com\/en\/articles\/6475658-website-builder-how-to-edit-the-mobile-version-of-a-website\" target=\"_blank\" rel=\"noopener\">mobile devices<\/a>. <\/span><\/span><span data-path-to-node=\"7,4\"><span class=\"citation-123\">This allows you to create a unique layout for each screen size. <\/span><\/span><\/p><ol start=\"1\" data-path-to-node=\"8\">\n<li>\n<p id=\"p-rc_f55b711ba548aac8-23\" data-path-to-node=\"8,0,0\"><span data-path-to-node=\"8,0,0,1\"><span class=\"citation-122\">In the editor, click the <\/span><b data-path-to-node=\"8,0,0,1\" data-index-in-node=\"25\"><span class=\"citation-122\">phone icon<\/span><\/b><span class=\"citation-122\"> in the top navigation bar to switch to the mobile view.<br>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-9544\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/mobile.png\" alt=\"Mobile preview icon highlighted in the top toolbar\" width=\"732\" height=\"386\" data-media-id=\"9544\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/mobile.png 732w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/mobile-300x158.png 300w\" sizes=\"(max-width: 732px) 100vw, 732px\" \/><br>\n<\/span><\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_f55b711ba548aac8-24\" data-path-to-node=\"8,1,0\"><span data-path-to-node=\"8,1,0,0\">Review the element placement. <\/span><span data-path-to-node=\"8,1,0,2\"><span class=\"citation-121\">If objects are out of order, drag and drop them to the desired position within their section. <\/span><\/span><span data-path-to-node=\"8,1,1,0,1,0,0,1\"><span class=\"citation-120\">Avoid moving elements between different sections in mobile view, as this can affect the desktop layout. <\/span><\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_f55b711ba548aac8-26\" data-path-to-node=\"8,2,0\"><span data-path-to-node=\"8,2,0,1\"><span class=\"citation-119\">Use the <\/span><b data-path-to-node=\"8,2,0,1\" data-index-in-node=\"8\"><span class=\"citation-119\">eye icon<\/span><\/b><span class=\"citation-119\"> in the layers panel to hide specific elements on one device type if you want different content to appear on mobile versus desktop.<\/span><\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-9545\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/mobile2.png\" alt=\"Website editor toolbar with the eye\/preview icon highlighted\" width=\"892\" height=\"652\" data-media-id=\"9545\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/mobile2.png 892w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/mobile2-300x219.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/mobile2-768x561.png 768w\" sizes=\"(max-width: 892px) 100vw, 892px\" \/><\/p><\/li>\n<li>\n<p id=\"p-rc_f55b711ba548aac8-27\" data-path-to-node=\"8,3,0\"><span data-path-to-node=\"8,3,0,1\"><span class=\"citation-118\">Click <\/span><b data-path-to-node=\"8,3,0,1\" data-index-in-node=\"6\"><span class=\"citation-118\">Update website<\/span><\/b><span class=\"citation-118\"> in the top-right corner to publish your changes. <\/span><\/span><\/p>\n<\/li>\n<\/ol><h2 data-path-to-node=\"10\" id=\"h-website-errors-after-adding-custom-code\">Website errors after adding custom code<\/h2><p id=\"p-rc_f55b711ba548aac8-28\" data-path-to-node=\"11\"><span data-path-to-node=\"11,1\"><span class=\"citation-117\">Custom code snippets can sometimes conflict with the builder&rsquo;s infrastructure. <\/span><\/span><span data-path-to-node=\"11,3\"> Use this process to determine if custom code is causing your display issues.<\/span><\/p><ol start=\"1\" data-path-to-node=\"12\">\n<li>\n<p id=\"p-rc_f55b711ba548aac8-29\" data-path-to-node=\"12,0,0\"><span data-path-to-node=\"12,0,0,1\"><span class=\"citation-116\">Navigate to <\/span><a href=\"https:\/\/www.hostinger.com\/support\/6463152-hostinger-website-builder-how-to-embed-custom-code\/\"><b data-path-to-node=\"12,0,0,1\" data-index-in-node=\"12\"><span class=\"citation-116\">Website Settings<\/span><\/b><span class=\"citation-116\"> &rarr; <\/span><b data-path-to-node=\"12,0,0,1\" data-index-in-node=\"31\"><span class=\"citation-116\">Integrations<\/span><\/b><\/a><span class=\"citation-116\">.&nbsp;<\/span><\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_f55b711ba548aac8-29\" data-path-to-node=\"12,0,0\"><span data-path-to-node=\"12,1,0,1\"><span class=\"citation-115\">Copy your code to a safe place for backup, then remove all snippets from the <\/span><b data-path-to-node=\"12,1,0,1\" data-index-in-node=\"77\"><span class=\"citation-115\">Custom code<\/span><\/b><span class=\"citation-115\"> field. <\/span><\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_f55b711ba548aac8-31\" data-path-to-node=\"12,2,0\"><span data-path-to-node=\"12,2,0,1\"><span class=\"citation-114\">Check your pages for <\/span><b data-path-to-node=\"12,2,0,1\" data-index-in-node=\"21\"><span class=\"citation-114\">Embed code<\/span><\/b><span class=\"citation-114\"> elements and temporarily remove the code within them. <\/span><\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_f55b711ba548aac8-32\" data-path-to-node=\"12,3,0\"><span data-path-to-node=\"12,3,0,1\"><span class=\"citation-113\">Click <\/span><b data-path-to-node=\"12,3,0,1\" data-index-in-node=\"6\"><span class=\"citation-113\">Update website<\/span><\/b><span class=\"citation-113\">. <\/span><\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_f55b711ba548aac8-33\" data-path-to-node=\"12,4,0\"><span data-path-to-node=\"12,4,0,1\"><span class=\"citation-112\">Open your live website in a new tab. <\/span><\/span><\/p>\n<ul data-path-to-node=\"12,4,1\">\n<li>\n<p id=\"p-rc_f55b711ba548aac8-34\" data-path-to-node=\"12,4,1,0,0\"><span data-path-to-node=\"12,4,1,0,0,0\">If the site works correctly, your custom code contains an error. <\/span><span data-path-to-node=\"12,4,1,0,0,2\"><span class=\"citation-111\">Re-add snippets one by one to identify the problematic code. <\/span><\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_f55b711ba548aac8-35\" data-path-to-node=\"12,4,1,1,0\">The problem is unrelated to custom code. Try clearing your browser cache and opening the site in a private\/incognito window. If it still doesn&rsquo;t work, contact <a href=\"https:\/\/www.hostinger.com\/support\/1583780-how-to-contact-hostinger-support\/\" target=\"_blank\" rel=\"noopener noreferrer\">Hostinger Support<\/a> via hPanel chat.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\"><span class=\"citation-97\"><strong>Note:<\/strong> Custom code is only visible on the live website or in <\/span><b data-path-to-node=\"21,0,1,0,0,1\" data-index-in-node=\"54\"><span class=\"citation-97\">Preview<\/span><\/b><span class=\"citation-97\"> mode; it will not render inside the editor.<\/span><\/div><h2 data-path-to-node=\"14\" id=\"h-image-or-media-file-upload-failure\">Image or media file upload failure<\/h2><p id=\"p-rc_f55b711ba548aac8-36\" data-path-to-node=\"15\"><span data-path-to-node=\"15,1\"><span class=\"citation-109\">If you cannot upload files to the Hostinger Website Builder, verify the following requirements: <\/span><\/span><\/p><p id=\"p-rc_f55b711ba548aac8-37\" data-path-to-node=\"16,0,1\"><span data-path-to-node=\"16,0,1,0\"><b data-path-to-node=\"16,0,1,0\" data-index-in-node=\"0\"><span class=\"citation-108\">File Size:<\/span><\/b><span class=\"citation-108\"> The maximum supported file size is <\/span><b data-path-to-node=\"16,0,1,0\" data-index-in-node=\"46\"><span class=\"citation-108\">15 MB<\/span><\/b><span class=\"citation-108\">. <\/span><\/span><span data-path-to-node=\"16,0,1,3\"><span class=\"citation-107\">For better performance, keep images under <\/span><b data-path-to-node=\"16,0,1,3\" data-index-in-node=\"42\"><span class=\"citation-107\">10 MB<\/span><\/b><span class=\"citation-107\"> and use the <\/span><b data-path-to-node=\"16,0,1,3\" data-index-in-node=\"60\"><span class=\"citation-107\">.webp<\/span><\/b><span class=\"citation-107\"> format. <\/span><\/span><\/p><p id=\"p-rc_f55b711ba548aac8-38\" data-path-to-node=\"16,1,1\"><span data-path-to-node=\"16,1,1,0\"><b data-path-to-node=\"16,1,1,0\" data-index-in-node=\"0\"><span class=\"citation-106\">File Format:<\/span><\/b><span class=\"citation-106\"> Supported formats include <\/span><b data-path-to-node=\"16,1,1,0\" data-index-in-node=\"39\"><span class=\"citation-106\">.jpg<\/span><\/b><span class=\"citation-106\">, <\/span><b data-path-to-node=\"16,1,1,0\" data-index-in-node=\"45\"><span class=\"citation-106\">.jpeg<\/span><\/b><span class=\"citation-106\">, <\/span><b data-path-to-node=\"16,1,1,0\" data-index-in-node=\"52\"><span class=\"citation-106\">.png<\/span><\/b><span class=\"citation-106\">, <\/span><b data-path-to-node=\"16,1,1,0\" data-index-in-node=\"58\"><span class=\"citation-106\">.gif<\/span><\/b><span class=\"citation-106\">, <\/span><b data-path-to-node=\"16,1,1,0\" data-index-in-node=\"64\"><span class=\"citation-106\">.svg<\/span><\/b><span class=\"citation-106\">, and <\/span><b data-path-to-node=\"16,1,1,0\" data-index-in-node=\"74\"><span class=\"citation-106\">.webp<\/span><\/b><span class=\"citation-106\">. <\/span><\/span><\/p><ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\">\n<ul data-path-to-node=\"16,1,2,0,1\">\n<li>\n<p id=\"p-rc_f55b711ba548aac8-39\" data-path-to-node=\"16,1,2,0,1,0,0\"><span data-path-to-node=\"16,1,2,0,1,0,0,1\"><span class=\"citation-105\">Hostinger Website Builder does not support <\/span><b data-path-to-node=\"16,1,2,0,1,0,0,1\" data-index-in-node=\"29\"><span class=\"citation-105\">.heic<\/span><\/b><span class=\"citation-105\"> or <\/span><b data-path-to-node=\"16,1,2,0,1,0,0,1\" data-index-in-node=\"38\"><span class=\"citation-105\">.tiff<\/span><\/b><span class=\"citation-105\"> files. <\/span><\/span><\/p>\n<\/li>\n<li>\n<p id=\"p-rc_f55b711ba548aac8-40\" data-path-to-node=\"16,1,2,0,1,1,0\"><span data-path-to-node=\"16,1,2,0,1,1,0,1\"><span class=\"citation-104\">Use a free converter to change these to <\/span><b data-path-to-node=\"16,1,2,0,1,1,0,1\" data-index-in-node=\"40\"><span class=\"citation-104\">.jpg<\/span><\/b><span class=\"citation-104\"> before uploading. <\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul><p id=\"p-rc_f55b711ba548aac8-40\" data-path-to-node=\"16,1,2,0,1,1,0\"><span data-path-to-node=\"16,2,1,0\"><b data-path-to-node=\"16,2,1,0\" data-index-in-node=\"0\"><span class=\"citation-103\">Filenames:<\/span><\/b><span class=\"citation-103\"> Ensure filenames contain only Latin characters and numbers. <\/span><\/span><span data-path-to-node=\"16,2,1,3\"><span class=\"citation-102\">Avoid spaces or symbols like #, @, or !. <\/span><\/span><\/p><p id=\"p-rc_f55b711ba548aac8-42\" data-path-to-node=\"16,3,1\"><span data-path-to-node=\"16,3,1,0\"><b data-path-to-node=\"16,3,1,0\" data-index-in-node=\"0\"><span class=\"citation-101\">Video Content:<\/span><\/b><span class=\"citation-101\"> You cannot upload video files directly. <\/span><\/span><span data-path-to-node=\"16,3,1,3\"><span class=\"citation-100\">To display videos, use the <\/span><b data-path-to-node=\"16,3,1,3\" data-index-in-node=\"27\"><span class=\"citation-100\">Video element<\/span><\/b><span class=\"citation-100\"> to embed links from YouTube or Vimeo. <\/span><\/span><\/p><h3 data-path-to-node=\"19\">Conclusion<\/h3><p id=\"p-rc_f55b711ba548aac8-43\" data-path-to-node=\"19\"><span data-path-to-node=\"19,1\"><span class=\"citation-99\">B<\/span><\/span><span data-path-to-node=\"19,1\"><span class=\"citation-99\">y following these steps, you can ensure your Hostinger Website Builder site is responsive, functional, and visually consistent across all devices. <\/span><\/span><span data-path-to-node=\"19,4\"><span class=\"citation-98\">If you encounter a technical error that persists after removing custom code or following upload requirements, contact <\/span><b data-path-to-node=\"19,4\" data-index-in-node=\"118\"><span class=\"citation-98\">Hostinger Support<\/span><\/b><span class=\"citation-98\"> for manual assistance. <\/span><\/span><\/p><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\"><span data-path-to-node=\"21,0,1,1,0,0\"><strong>Note:<\/strong> Browser cache can sometimes show old versions of your site. <\/span><span data-path-to-node=\"21,0,1,1,0,2\"><span class=\"citation-96\">If changes don&rsquo;t appear, clear your browser cache.<\/span><\/span><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Resolve common issues in the Hostinger Website Builder: layout differences between mobile and desktop views, errors caused by custom code, and image upload failures<\/p>\n","protected":false},"author":591,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[276],"tags":[],"class_list":["post-9543","post","type-post","status-publish","format-standard","hentry","category-website-builder"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/hostinger-website-builder-how-to-fix-editor-and-display-issues","default":1}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/591"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=9543"}],"version-history":[{"count":4,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9543\/revisions"}],"predecessor-version":[{"id":9549,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9543\/revisions\/9549"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=9543"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=9543"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=9543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}