{"id":9461,"date":"2026-04-07T03:16:15","date_gmt":"2026-04-07T03:16:15","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=9461"},"modified":"2026-04-07T03:16:15","modified_gmt":"2026-04-07T03:16:15","slug":"how-to-pay-with-boleto-bancario-at-hostinger","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/how-to-pay-with-boleto-bancario-at-hostinger\/","title":{"rendered":"How to pay with Boleto Banc\u00e1rio at Hostinger"},"content":{"rendered":"<h2 id=\"h-what-is-boleto-bancario\"><b>What is Boleto Banc&aacute;rio?<\/b><\/h2><p><span style=\"font-weight: 400\">Boleto Banc&aacute;rio is a widely used payment method in Brazil that allows you to pay bills through a bank-generated slip. It can be paid at banks, ATMs, internet banking, or banking apps &mdash; no credit card required.<\/span><\/p><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\"><b>Note:<\/b><span style=\"font-weight: 400\"> Boleto Banc&aacute;rio is available exclusively on <\/span><a href=\"https:\/\/www.hostinger.com\/br\"><span style=\"font-weight: 400\">hostinger.com\/br<\/span><\/a><span style=\"font-weight: 400\">, Hostinger&rsquo;s Brazilian brand. Purchases on other Hostinger regional brands (such as hostinger.com) do not support Boleto as a payment method.<\/span><\/div><div class=\"intercom-interblocks-callout\" style=\"background-color: #feedaf80;border-color: #fbc91633\"><b>&#128680; Fraud warning:<\/b><span style=\"font-weight: 400\"> Hostinger <\/span><b>never sends Boletos by physical mail<\/b><span style=\"font-weight: 400\">. If you have received a Boleto slip at your home address, <\/span><b>do not pay it<\/b><span style=\"font-weight: 400\"> &mdash; it is a fraud. All legitimate Boletos from Hostinger are generated exclusively through your hPanel, under <\/span><b>Billing &rarr; Subscriptions<\/b><span style=\"font-weight: 400\">.<\/span><\/div><h2 id=\"h-how-to-pay-with-boleto-at-hostinger\"><b>How to pay with Boleto at Hostinger<\/b><\/h2><p><span style=\"font-weight: 400\">Follow the steps below to complete your purchase using Boleto Banc&aacute;rio:<\/span><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Log in to your hPanel and go&nbsp;<\/span><b>to&nbsp;<strong>Billing<\/strong>&nbsp;&rarr; Subscriptions<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Find the invoice you want to pay and&nbsp;<\/span><b>click&nbsp;<strong>Pay<\/strong>&nbsp;Now<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">In the payment cart,&nbsp;<\/span><span style=\"font-weight: 400\">select&nbsp;<strong>Boleto&nbsp;<\/strong>as&nbsp;your payment method.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A Boleto slip will be generated. You can pay it through&nbsp;<\/span><b>your&nbsp;<strong>banking<\/strong>&nbsp;app, internet banking, ATM, or a bank branch<\/b><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Once the payment is confirmed, you will receive a<\/span><b>confirmation email<\/b><span style=\"font-weight: 400\">and your service will be activated.<\/span><\/li>\n<\/ul><div class=\"intercom-interblocks-callout\" style=\"background-color: #feedaf80;border-color: #fbc91633\">\n<p><b>&#9888;&#65039; Important:<\/b><span style=\"font-weight: 400\"> Boleto payments have an expiration date. Make sure to pay before the Boleto expires &mdash; if it does, you will need to generate a new one. Also, if your service is set to expire soon, we recommend paying at least <\/span><b>3 business days in advance<\/b><span style=\"font-weight: 400\"> to ensure the payment compensates before the expiration date.<\/span><\/p>\n<\/div><h2 id=\"h-how-long-does-boleto-take-to-process\"><b>How long does Boleto take to process?<\/b><\/h2><p><span style=\"font-weight: 400\">Hostinger uses <\/span><b>Boleto Fast<\/b><span style=\"font-weight: 400\">, which significantly speeds up payment processing compared to traditional Boleto. Here&rsquo;s what to expect:<\/span><\/p><table>\n<tbody>\n<tr>\n<td><b>Stage<\/b><\/td>\n<td><b>Expected time<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400\">Payment processing after paying the Boleto<\/span><\/td>\n<td><span style=\"font-weight: 400\">24 to 48 hours<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400\">Service activation after payment confirmation<\/span><\/td>\n<td><span style=\"font-weight: 400\">Usually within a few minutes of confirmation<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400\">Payment confirmation email<\/span><\/td>\n<td><span style=\"font-weight: 400\">Sent as soon as the payment is cleared<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\"><b>In a hurry?<\/b><span style=\"font-weight: 400\"> If you need your service activated immediately, consider using <\/span><b>PIX or a credit\/debit card<\/b><span style=\"font-weight: 400\"> instead &mdash; both are processed instantly.<\/span><\/div><h2 id=\"h-frequently-asked-questions\"><b>Frequently Asked Questions<\/b><\/h2><h4><strong>I paid my Boleto but my service hasn&rsquo;t been activated yet. What do I do?<\/strong><\/h4><p><span style=\"font-weight: 400\">Boleto payments can take up to 48 hours to be fully processed. If you have paid and are within this window, please wait and check back later &mdash; your service will be activated automatically once the payment is confirmed. You will also receive a confirmation email. If 48 hours have passed and your service is still inactive, please contact our support team with your payment proof.<\/span><\/p><h4><strong>My service expires before the Boleto processing time. What should I do?<\/strong><\/h4><p><span style=\"font-weight: 400\">The Boleto processing time (24&ndash;48 hours) is independent of your service&rsquo;s expiration date. If your service expires before the payment compensates, it may be temporarily suspended. To avoid this, we recommend paying with <\/span><b>PIX or a credit\/debit card<\/b><span style=\"font-weight: 400\"> when your expiration date is approaching, or generating and paying the Boleto at least 3 business days before expiration. Once the payment clears, your service will be reactivated automatically.<\/span><\/p><h4><strong>My Boleto expired before I could pay it. Can I get a new one?<\/strong><\/h4><p><span style=\"font-weight: 400\">Yes. Simply go back to <\/span><b>Billing &rarr; Subscriptions<\/b><span style=\"font-weight: 400\"> in your hPanel, find the invoice, and click <\/span><b>Pay Now<\/b><span style=\"font-weight: 400\"> again to generate a new Boleto. There is no extra charge for generating a new one.<\/span><\/p><h4><strong>Can I pay an existing invoice or renew my plan with Boleto?<\/strong><\/h4><p><span style=\"font-weight: 400\">Yes! As long as you have a <\/span><a href=\"https:\/\/www.hostinger.com\/br\"><span style=\"font-weight: 400\">hostinger.com\/br<\/span><\/a><span style=\"font-weight: 400\"> account, you can use Boleto to pay any open invoice, including renewals. Go to <\/span><b>Billing &rarr; Subscriptions<\/b><span style=\"font-weight: 400\">, select the invoice, and choose Boleto at checkout.<\/span><\/p><h4><strong>Is Boleto available for automatic renewals?<\/strong><\/h4><p><span style=\"font-weight: 400\">Boleto does not support automatic renewals. Each payment requires a new Boleto to be generated and paid manually. If you&rsquo;d like your services to renew automatically, we recommend using a credit or debit card as your payment method.<\/span><\/p><h4><strong>Can I request a refund for a purchase made with Boleto?<\/strong><\/h4><p><span style=\"font-weight: 400\">Yes, eligible purchases can be refunded in accordance with <\/span><a href=\"https:\/\/www.hostinger.com\/legal\/refund-policy\"><span style=\"font-weight: 400\">Hostinger&rsquo;s Refund Policy<\/span><\/a><span style=\"font-weight: 400\"> (generally within 30 days of the transaction). For Boleto refunds, EBANX (our payment processor) will contact you by email to collect your bank details, and the amount will be transferred directly to your bank account. Please note that not all products are eligible for refunds &mdash; check the refund policy for details.<\/span><\/p><h4><strong>I paid my Boleto but the amount went to my Hostinger Balance instead of activating my service. Why?<\/strong><\/h4><p><span style=\"font-weight: 400\">This can happen in two situations:<\/span><\/p><ol>\n<li><b> The original order expired while the Boleto was pending.<\/b><span style=\"font-weight: 400\"> If the order was cancelled before the Boleto payment compensated, the amount is credited to your Hostinger Balance instead. Your money is safe &mdash; simply go to your hPanel and purchase the service again, and your balance will be applied automatically at checkout.<\/span><\/li>\n<li><b>You paid the difference for a plan downgrade with Boleto.<\/b><span> When a downgrade is performed, a proration credit is calculated based on the remaining days of your current plan. Since Boleto can take up to 48 hours to compensate, more days of the service will have been used by the time the payment clears &mdash; meaning the amount you paid no longer matches the proration needed to complete the downgrade. As a result, the paid amount is credited to your Hostinger Balance instead. If you need help with this, please reach out to our support team.<\/span><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Everything you need to know about using Boleto Banc\u00e1rio to purchase Hostinger services in Brazil.<\/p>\n","protected":false},"author":594,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[223],"tags":[],"class_list":["post-9461","post","type-post","status-publish","format-standard","hentry","category-available-payment-methods"],"hreflangs":[],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/594"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=9461"}],"version-history":[{"count":1,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9461\/revisions"}],"predecessor-version":[{"id":9462,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9461\/revisions\/9462"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=9461"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=9461"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=9461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}