{"id":9333,"date":"2026-04-01T03:08:34","date_gmt":"2026-04-01T03:08:34","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=9333"},"modified":"2026-05-08T13:03:31","modified_gmt":"2026-05-08T13:03:31","slug":"how-to-use-read-receipts-in-hostinger-mail","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/how-to-use-read-receipts-in-hostinger-mail\/","title":{"rendered":"Hostinger Mail: How to Use Read Receipts"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Email tracking (read receipts) lets you see when your email is opened and who opened it. This helps you confirm if your message was received and viewed.<\/span><\/p><h3><b>Before you start<\/b><\/h3><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Email tracking is available only on selected Hostinger Mail plans<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Tracking is <\/span><b>disabled by default<\/b><span style=\"font-weight: 400\"> and must be enabled for each email<\/span><\/li>\n<\/ul><h2 id=\"h-enable-email-tracking\"><b>Enable email tracking<\/b><\/h2><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Open Hostinger Mail and click <\/span><b>New message<\/b><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Compose your email<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click the <\/span><b>eye icon<\/b><span style=\"font-weight: 400\"> (Enable tracking) at the bottom of the composer<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Make sure the icon turns <\/span><b>green<\/b><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click <\/span><b>Send<\/b><\/li>\n<\/ol><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9334\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-06-300x269.png\" alt=\"Email compose window with tooltip on tracking eye icon: Enable tracking\" width=\"600\" height=\"538\" data-media-id=\"9334\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-06-300x269.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-06-1024x918.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-06-768x689.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-06.png 1104w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p><p><span style=\"font-weight: 400\">Once enabled, you will receive notifications when the email is opened.<\/span><\/p><h2 id=\"h-check-who-opened-your-email\"><b>Check who opened your email<\/b><\/h2><p><span style=\"font-weight: 400\">You can view email tracking details in two ways:<\/span><\/p><h3><b>Option 1: From notifications<\/b><\/h3><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click the <\/span><b>eye icon<\/b><span style=\"font-weight: 400\"> in the top bar<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">View recent email opens in the notifications panel<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click a notification to open full tracking details<\/span><\/li>\n<\/ol><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9337\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-06_1-300x109.png\" alt=\"Email dashboard popup showing recent email opens for business@partner.com and invoice for 2026-01\" width=\"650\" height=\"236\" data-media-id=\"9337\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-06_1-300x109.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-06_1-1024x372.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-06_1-768x279.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-06_1.png 1128w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/p><h3><b>Option 2: From the Sent folder<\/b><\/h3><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Go to the <\/span><b>Sent<\/b><span style=\"font-weight: 400\"> folder<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Find the email with the <\/span><b>eye icon<\/b><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click the icon to open the tracking dashboard<\/span><\/li>\n<\/ol><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9336\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-07-300x119.png\" alt=\"Sent mail inbox with one invoice email from partner@business.com\" width=\"630\" height=\"250\" data-media-id=\"9336\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-07-300x119.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-07-1024x407.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-07-768x305.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-07.png 1088w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><\/p><p><span style=\"font-weight: 400\">The dashboard shows:<\/span><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Who opened the email<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">When it was opened<\/span><\/li>\n<\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9335\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-07_1-300x143.png\" alt=\"Hostinger Mail popup showing email open stats for invoice 2026-01\" width=\"646\" height=\"308\" data-media-id=\"9335\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-07_1-300x143.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-07_1-1024x488.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-07_1-768x366.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/04\/2026-04-01_10-07_1.png 1062w\" sizes=\"auto, (max-width: 646px) 100vw, 646px\" \/><\/p><h2 id=\"h-troubleshooting\"><b>Troubleshooting<\/b><\/h2><p><b>Tracking is not working<\/b><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Make sure you enabled tracking before sending the email<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Check if your plan supports email tracking<\/span><\/li>\n<\/ul><p><b>Email shows as opened but wasn&rsquo;t read<\/b><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Some email providers scan messages for security<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">This can trigger a false &ldquo;opened&rdquo; status<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Email tracking (read receipts) lets you see when your email is opened and who opened it. This helps you confirm if your message was received&#8230;<\/p>\n","protected":false},"author":597,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[159,184],"tags":[],"class_list":["post-9333","post","type-post","status-publish","format-standard","hentry","category-email","category-hostinger-email-web-app-webmail"],"hreflangs":[],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9333","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/597"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=9333"}],"version-history":[{"count":5,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9333\/revisions"}],"predecessor-version":[{"id":9405,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9333\/revisions\/9405"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=9333"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=9333"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=9333"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}