{"id":9155,"date":"2026-03-27T13:34:29","date_gmt":"2026-03-27T13:34:29","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=9155"},"modified":"2026-04-15T04:36:37","modified_gmt":"2026-04-15T04:36:37","slug":"hostinger-reach-how-to-import-contacts-via-csv","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/hostinger-reach-how-to-import-contacts-via-csv\/","title":{"rendered":"Hostinger Reach: How to import contacts via CSV"},"content":{"rendered":"<p data-start=\"207\" data-end=\"488\">Hostinger Reach email marketing allows you to build your audience in several ways, including manual entry, auto-syncing from Website Builder, and bulk importing. This guide focuses on importing contacts via CSV, which is the most efficient method for uploading large contact lists.<\/p><h1 id=\"h-before-you-start\">Before you start<\/h1><p>Make sure to have:<\/p><ul>\n<li>An active <a href=\"https:\/\/hostinger.com\/reach\" target=\"_blank\" rel=\"noopener\">Hostinger Reach<\/a> subscription.<\/li>\n<li>A contact list saved in <code>.csv<\/code> format.<\/li>\n<li>An <strong>Email<\/strong> column included in your file (required).<\/li>\n<\/ul><h1 id=\"h-upload-your-contacts-to-hostinger-reach\">Upload your contacts to Hostinger Reach<\/h1><p data-start=\"733\" data-end=\"764\">To import your subscriber list:<\/p><ol>\n<li>Go to <strong>hPanel<\/strong> <span style=\"font-weight: 400\">&rarr;<\/span> <a href=\"https:\/\/hpanel.hostinger.com\/email-marketing\" target=\"_blank\" rel=\"noopener\">Reach<\/a>.<\/li>\n<li>Locate your subscription and click <strong>Open Reach<\/strong>.<\/li>\n<li>Navigate to <strong>Audience<\/strong> <span style=\"font-weight: 400\">&rarr;<\/span> <strong>Contacts<\/strong>.<br>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9246\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-audience-contacts.png\" alt=\"\" width=\"220\" height=\"330\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-audience-contacts.png 265w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-audience-contacts-200x300.png 200w\" sizes=\"auto, (max-width: 220px) 100vw, 220px\" \/><\/li>\n<li>Click <strong>Import contacts<\/strong>.\n<ol>\n<li>If no contacts have been added yet, the option will appear alongside <strong>Connect site<\/strong> and <strong>Add contact<\/strong> manually.<br>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9248\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-import-contacts-empty.png\" alt=\"\" width=\"700\" height=\"305\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-import-contacts-empty.png 978w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-import-contacts-empty-300x131.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-import-contacts-empty-768x335.png 768w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/li>\n<li>If contacts already exist, click the <strong>Import contacts<\/strong> dropdown and select <strong>Upload .CSV<\/strong>.<br>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9249\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-import-contacts-dropdown.png\" alt=\"\" width=\"276\" height=\"226\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-import-contacts-dropdown.png 330w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-import-contacts-dropdown-300x245.png 300w\" sizes=\"auto, (max-width: 276px) 100vw, 276px\" \/><\/li>\n<\/ol>\n<\/li>\n<li>Upload the file by selecting it from your device or dragging it and dropping it into the upload area.<br>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1777\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2025\/06\/a603b40f-8076-410d-ac92-4e84abba158a.jpg\" alt=\"\" width=\"700\" height=\"424\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2025\/06\/a603b40f-8076-410d-ac92-4e84abba158a.jpg 886w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2025\/06\/a603b40f-8076-410d-ac92-4e84abba158a-300x182.jpg 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2025\/06\/a603b40f-8076-410d-ac92-4e84abba158a-768x465.jpg 768w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/li>\n<\/ol><p>You can also download the CSV template at this step and use it to prepare your data before uploading.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1779\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2025\/06\/41c482cc-2a0d-4b1e-bf3c-cae9d8c64e3a.jpg\" alt=\"\" width=\"700\" height=\"424\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2025\/06\/41c482cc-2a0d-4b1e-bf3c-cae9d8c64e3a.jpg 892w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2025\/06\/41c482cc-2a0d-4b1e-bf3c-cae9d8c64e3a-300x182.jpg 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2025\/06\/41c482cc-2a0d-4b1e-bf3c-cae9d8c64e3a-768x465.jpg 768w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p><h2 id=\"h-complete-the-import\">Complete the import<\/h2><p>After uploading the file, review the import details and configure the following:<br>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9250\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-import-contacts-add.png\" alt=\"\" width=\"519\" height=\"523\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-import-contacts-add.png 654w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-import-contacts-add-298x300.png 298w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-import-contacts-add-150x150.png 150w\" sizes=\"auto, (max-width: 519px) 100vw, 519px\" \/><\/p><ol>\n<li><strong>Create segment<\/strong>: Segmentation is required to send campaigns. Enter a segment name or use the suggested one.<\/li>\n<li><strong>Tags<\/strong>: The segment name is automatically applied as a tag. You can add additional tags if needed.<\/li>\n<li><strong>Note<\/strong> (optional): Add any internal information about this import.<\/li>\n<li>Click on <strong>Add to contacts<\/strong> to complete the import.<\/li>\n<\/ol><p>To use another source file, click on <strong>Upload different file<\/strong> and repeat the process.<\/p><h1 id=\"h-troubleshooting-common-import-issues\">Troubleshooting common import issues<\/h1><p>If your file is rejected or some contacts are not imported, check the following:<\/p><h2 id=\"h-error-unsupported-file-type\">Error: Unsupported file type<br>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9251\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-unsupported-type.png\" alt=\"\" width=\"550\" height=\"299\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-unsupported-type.png 697w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-unsupported-type-300x163.png 300w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><\/h2><ul>\n<li>Ensure the file is in <code>.csv<\/code> format, not Excel (<code>.xlsx<\/code>).\n<ul>\n<li>In Excel or Google Sheets, use File &rarr; Download\/Save As &rarr; CSV (Comma-separated values).<\/li>\n<\/ul>\n<\/li>\n<li>Do not upload compressed files (<code>.zip<\/code>).<\/li>\n<li>If special characters cause issues, re-save the file using standard CSV encoding.<\/li>\n<\/ul><h2 id=\"h-contacts-were-not-imported\">Contacts were not imported<\/h2><p>This may occur if the file structure does not match expected formatting.&nbsp;Use the following column headers (in this order):<\/p><ul>\n<li>Email<\/li>\n<li>First Name<\/li>\n<li>Last Name<\/li>\n<li>Date Subscribed<\/li>\n<\/ul><p>The Email column is required for each contact. Other fields are optional and can be left empty. Additional columns are ignored during import.<\/p><h2 id=\"h-partial-import-or-missing-contacts\">Partial import or missing contacts<\/h2><p>If duplicate email addresses exist in the file, only the first occurrence is imported.<\/p><hr><p>Importing your contacts via CSV is a streamlined way to migrate your existing audience into Hostinger Reach. Once the import is complete, you can begin segmenting these users and sending your email campaign.<\/p><p><strong>NOTE<\/strong><\/p><ul>\n<li>Ensure you have the necessary permissions and consent from your recipients before importing their data to comply with anti-spam regulations.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Quickly add your subscriber lists to Hostinger Reach by importing a CSV file<\/p>\n","protected":false},"author":599,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[296],"tags":[],"class_list":["post-9155","post","type-post","status-publish","format-standard","hentry","category-hostinger-reach"],"hreflangs":[],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/599"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=9155"}],"version-history":[{"count":5,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9155\/revisions"}],"predecessor-version":[{"id":9667,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9155\/revisions\/9667"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=9155"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=9155"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=9155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}