{"id":9155,"date":"2026-03-27T13:34:29","date_gmt":"2026-03-27T13:34:29","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=9155"},"modified":"2026-10-14T09:46:21","modified_gmt":"2026-10-14T09:46:21","slug":"hostinger-reach-how-to-import-contacts-via-csv","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/hostinger-reach-how-to-import-contacts-via-csv\/","title":{"rendered":"Hostinger Reach: How to import contacts via CSV"},"content":{"rendered":"<p data-start=\"207\" data-end=\"488\">Import contacts to <a data-click-id=\"hgr-post-content-link-hostinger-reach\" href=\"https:\/\/www.hostinger.com\/email-marketing\">Hostinger Reach<\/a> in bulk by uploading a CSV file that includes an Email column. Go to Audience &rarr; Contacts, click Import contacts, and upload your file. Then name a segment, add tags, and complete the import.<\/p><h3>Before you start<\/h3><p>Make sure to have:<\/p><ul>\n<li>An active <a data-click-id=\"hgr-post-content-link-hostinger-reach-2\" href=\"https:\/\/hostinger.com\/reach\" target=\"_blank\" rel=\"noopener\">Hostinger Reach<\/a> subscription.<\/li>\n<li>A contact list saved in <code>.csv<\/code> format.<\/li>\n<li>An <strong>Email<\/strong> column included in your file (required).<\/li>\n<\/ul><h2 id=\"h-upload-your-contacts-to-hostinger-reach\">Upload your contacts to Hostinger Reach<\/h2><p data-start=\"733\" data-end=\"764\">To import your subscriber list:<\/p><ol>\n<li>Go to <strong>Hostinger dashboard<\/strong> <span style=\"font-weight: 400\">&rarr;<\/span> <a data-click-id=\"hgr-post-content-link-email-marketing\" href=\"https:\/\/hpanel.hostinger.com\/email-marketing\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Email marketing<\/span><\/a>.<\/li>\n<li>Locate your subscription and click <strong>Open Reach<\/strong>.<\/li>\n<li>Navigate to <strong>Audience<\/strong> <span style=\"font-weight: 400\">&rarr;<\/span> <strong>Contacts<\/strong>.<br>\n<img decoding=\"async\" class=\"aligncenter wp-image-9246\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-audience-contacts.png\" alt=\"Hostinger Reach sidebar with Audience expanded and Contacts highlighted\" width=\"220\" height=\"330\" data-media-id=\"9246\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-audience-contacts.png 265w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/hostinger-reach-audience-contacts-200x300.png 200w\" sizes=\"(max-width: 220px) 100vw, 220px\" \/><\/li>\n<li>Click <strong>Import contacts<\/strong>.\n<ol>\n<li>If no contacts have been added yet, <span style=\"font-weight: 400\">the option will appear <\/span><span style=\"font-weight: 400\">after you click <\/span><b>Add contacts:<\/b><br>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-20540\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/10\/2026-10-14_16-26_1.png\" alt=\"\" width=\"581\" height=\"686\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/10\/2026-10-14_16-26_1.png 581w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/10\/2026-10-14_16-26_1-254x300.png 254w\" sizes=\"(max-width: 581px) 100vw, 581px\" \/><\/li>\n<li>If contacts already exist, click the <strong>Add contact<\/strong>&nbsp;dropdown and select <strong>Upload .CSV<\/strong>.<br>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-20541\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/10\/2026-10-14_16-27.png\" alt=\"\" width=\"1593\" height=\"672\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/10\/2026-10-14_16-27.png 1593w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/10\/2026-10-14_16-27-300x127.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/10\/2026-10-14_16-27-1024x432.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/10\/2026-10-14_16-27-768x324.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/10\/2026-10-14_16-27-1536x648.png 1536w\" sizes=\"(max-width: 1593px) 100vw, 1593px\" \/><\/li>\n<\/ol>\n<\/li>\n<li>Upload the file by selecting it from your device or dragging it and dropping it into the upload area.<br>\n<img decoding=\"async\" class=\"alignnone wp-image-12366 size-large\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/image3-2-1024x440.png\" alt=\"\" width=\"1024\" height=\"440\" data-media-id=\"1777\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/image3-2-1024x440.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/image3-2-300x129.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/image3-2-768x330.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/image3-2-1536x660.png 1536w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/image3-2.png 1841w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/li>\n<\/ol><p>You can also download the CSV template at this step and use it to prepare your data before uploading.<\/p><h2 id=\"h-complete-the-import\">Complete the import<\/h2><p>After uploading the file, review the import details and configure the following:<br>\n<img decoding=\"async\" class=\"alignnone wp-image-12367 size-large\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/image1-4-1024x506.png\" alt=\"\" width=\"1024\" height=\"506\" data-media-id=\"9250\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/image1-4-1024x506.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/image1-4-300x148.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/image1-4-768x379.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/image1-4-1536x758.png 1536w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/07\/image1-4.png 1740w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p><ol>\n<li><strong>Create segment<\/strong>: Segmentation is required to send campaigns. Enter a segment name or use the suggested one.<\/li>\n<li><strong>Tags<\/strong>: The segment name is automatically applied as a tag. You can add additional tags if needed.<\/li>\n<li><strong>Note<\/strong> (optional): Add any internal information about this import.<\/li>\n<li><span style=\"font-weight: 400\">Click <\/span><b>Import contacts<\/b> <span style=\"font-weight: 400\">to complete the import.<\/span><\/li>\n<\/ol><p>To use another source file, click on <strong>Upload different file<\/strong> and repeat the process.<\/p><h2 id=\"h-troubleshooting-common-import-issues\">Troubleshooting common import issues<\/h2><p><span style=\"font-weight: 400\">If some contacts cannot be imported, <\/span><span style=\"font-weight: 400\">you will be able to download the error report in the Review step<\/span><span style=\"font-weight: 400\">. <\/span><span style=\"font-weight: 400\">We recommend overseeing the issues and re-uploading again.<\/span><\/p><h3>Error: Unsupported file type<\/h3><p><span style=\"font-weight: 400\">In case you try to upload a file and the file type is not supported, follow these steps:<\/span><\/p><ul>\n<li>Ensure the file is in <code>.csv<\/code> format, not Excel (<code>.xlsx<\/code>).\n<ul>\n<li>In Excel or Google Sheets, use File &rarr; Download\/Save As &rarr; CSV (Comma-separated values).<\/li>\n<\/ul>\n<\/li>\n<li>Do not upload compressed files (<code>.zip<\/code>).<\/li>\n<li>If special characters cause issues, re-save the file using standard CSV encoding.<\/li>\n<\/ul><h3><b>Duplicated email addresses&nbsp;<\/b><\/h3><p><span style=\"font-weight: 400\">If duplicate email addresses exist in the file, <\/span><span style=\"font-weight: 400\">you will be able to choose whether to skip them or update them with data from your file. In case any duplicates will be found, you&rsquo;ll see that in the <\/span><b>Review<\/b><span style=\"font-weight: 400\"> step.<\/span><\/p><p>Once the import is complete, your contacts appear in Hostinger Reach with the segment and tags you set, ready for your next email campaign. See <a data-click-id=\"hgr-post-content-link-hostinger-reach-how-to-add-contacts\" href=\"https:\/\/www.hostinger.com\/support\/11534694-hostinger-reach-how-to-add-contacts\/\">Hostinger Reach: How to add contacts<\/a> for other ways to grow your audience.<\/p><p><strong>NOTE<\/strong><\/p><ul>\n<li>Ensure you have the necessary permissions and consent from your recipients before importing their data to comply with anti-spam regulations.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Import contacts to Hostinger Reach from a CSV file: upload your list, create a segment, add tags, and fix common import errors.<\/p>\n","protected":false},"author":599,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[296],"tags":[],"class_list":["post-9155","post","type-post","status-publish","format-standard","hentry","category-hostinger-reach"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/hostinger-reach-how-to-import-contacts-via-csv","default":1}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/599"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=9155"}],"version-history":[{"count":10,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9155\/revisions"}],"predecessor-version":[{"id":20552,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/9155\/revisions\/20552"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=9155"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=9155"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=9155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}