{"id":8771,"date":"2026-03-16T11:00:36","date_gmt":"2026-03-16T11:00:36","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=8771"},"modified":"2026-03-20T14:59:35","modified_gmt":"2026-03-20T14:59:35","slug":"hostinger-horizons-how-to-send-emails-from-your-online-store","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/hostinger-horizons-how-to-send-emails-from-your-online-store\/","title":{"rendered":"Hostinger Horizons: How to Send Emails From Your Online Store"},"content":{"rendered":"<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\">When running an online store with Hostinger Horizons, email notifications are automatically sent:<\/span><\/p><ul>\n<li dir=\"ltr\" style=\"line-height: 1.38;\" role=\"presentation\"><span style=\"font-size: 11pt; background-color: transparent; vertical-align: baseline;\">To you &mdash; when a new order is submitted<\/span><\/li>\n<li dir=\"ltr\" style=\"list-style-type: disc; font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\" role=\"presentation\"><span style=\"font-size: 11pt; background-color: transparent; vertical-align: baseline;\">To your customers &mdash; for order confirmations and other transactional updates<\/span><\/p>\n<\/li>\n<\/ul><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\">You can customize the sender domain of these transactional emails to better represent your brand. Using your own domain helps you:<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\">&#9989; Strengthens your brand identity<\/span><span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\"><br>\n<\/span><span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\">&#9989; Builds more trust with customers<\/span><span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\"><br>\n<\/span><span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\">&#9989; Improves email recognition and open rates<\/span><span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\"><br>\n<\/span><span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\">&#9989; Creates a more professional, store-focused experience<\/span><\/p><h2 dir=\"ltr\" style=\"line-height: 1.27059; border-bottom: 0.5625pt solid #e5e5e5; margin-top: 15pt; margin-bottom: 8pt; padding: 0pt 0pt 7.5pt;\" id=\"h-make-sure-your-website-has-a-connected-domain\"><span style=\"font-size: 13.5pt; font-family: Arial, sans-serif; color: #222222; vertical-align: baseline;\">Make Sure Your Website Has a Connected Domain<\/span><\/h2><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 12pt; margin-bottom: 0pt; padding: 0pt 0pt 12pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\">Before setting up a custom sender domain for transactional emails, your website must have a connected domain.<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\">If your store does not have a connected domain, transactional emails will be sent from: <\/span><a href=\"mailto:noreply@store.hostinger.com\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; color: #1155cc; background-color: transparent; font-weight: bold; vertical-align: baseline;\">noreply@store.hostinger.com<\/span><\/a><span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; font-weight: bold; vertical-align: baseline;\">.&nbsp;<\/span><\/p><h2 dir=\"ltr\" style=\"line-height: 1.27059; border-bottom: 0.5625pt solid #e5e5e5; margin-top: 15pt; margin-bottom: 8pt; padding: 0pt 0pt 7.5pt;\" id=\"h-customise-sender-details\"><span style=\"font-size: 13.5pt; font-family: Arial, sans-serif; color: #222222; vertical-align: baseline;\">Customise Sender Details<\/span><\/h2><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\">To build trust and ensure clear brand recognition, you can adjust your sender details. Go to: <\/span><span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; font-weight: bold; vertical-align: baseline;\">Integrations -&gt; Online store -&gt;<\/span> <span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; font-weight: bold; vertical-align: baseline;\">Store settings &rarr; Emails Settings.<\/span><\/p><ol>\n<li dir=\"ltr\" style=\"line-height: 1.38;\" role=\"presentation\"><span style=\"font-size: 11pt; background-color: transparent; vertical-align: baseline;\">Type in <\/span><span style=\"font-size: 11pt; background-color: transparent; font-weight: bold; vertical-align: baseline;\">Sender name<\/span><span style=\"font-size: 11pt; background-color: transparent; vertical-align: baseline;\">. We recommend using your website or business name.<\/span><\/li>\n<li dir=\"ltr\" style=\"list-style-type: decimal; font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\" role=\"presentation\"><span style=\"font-size: 11pt; background-color: transparent; vertical-align: baseline;\">Type in <\/span><span style=\"font-size: 11pt; background-color: transparent; font-weight: bold; vertical-align: baseline;\">Sender email<\/span><span style=\"font-size: 11pt; background-color: transparent; vertical-align: baseline;\">.&nbsp;<\/span><\/p>\n<\/li>\n<\/ol><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 12pt; margin-bottom: 12pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\">This email address will be used for all transactional emails sent from your store.<\/span><\/p><h2 dir=\"ltr\" style=\"line-height: 1.27059; border-bottom: 0.5625pt solid #e5e5e5; margin-top: 15pt; margin-bottom: 8pt; padding: 0pt 0pt 7.5pt;\" id=\"h-preview-transactional-emails\"><span style=\"font-size: 13.5pt; font-family: Arial, sans-serif; color: #222222; vertical-align: baseline;\">Preview Transactional Emails<\/span><\/h2><p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 12pt; margin-bottom: 0pt; padding: 0pt 0pt 12pt;\"><span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\">You can preview all automatically sent email notifications in your store management area. Go to: <\/span><span style=\"font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; font-weight: bold; vertical-align: baseline;\">Store settings &rarr; Emails &rarr; Email previews.<\/span><\/p><h2 dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 4pt; padding: 6pt 0pt 0pt;\" id=\"h-additional-information\"><span style=\"font-size: 17pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\">Additional Information<\/span><\/h2><ul>\n<li dir=\"ltr\" style=\"line-height: 1.38;\" role=\"presentation\"><span style=\"font-size: 11pt; background-color: transparent; vertical-align: baseline;\">Emails are sent in the language specified in <\/span><a href=\"https:\/\/www.hostinger.com\/support\/6539035-website-builder-checkout-settings\"><span style=\"font-size: 12pt; font-family: 'DM Sans', sans-serif; color: #5025d1; font-weight: bold; vertical-align: baseline;\">Checkout settings<\/span><\/a><span style=\"font-size: 12pt; font-family: 'DM Sans', sans-serif; vertical-align: baseline;\">.<\/span><\/li>\n<li dir=\"ltr\" style=\"list-style-type: disc; font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt;\" role=\"presentation\"><span style=\"font-size: 11pt; background-color: transparent; vertical-align: baseline;\">Customers receive <\/span><span style=\"font-size: 11pt; background-color: transparent; font-weight: bold; vertical-align: baseline;\">order confirmation emails immediately<\/span><span style=\"font-size: 11pt; background-color: transparent; vertical-align: baseline;\"> after submitting an order.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: disc; font-size: 11pt; font-family: Arial, sans-serif; background-color: transparent; vertical-align: baseline;\">\n<p dir=\"ltr\" style=\"line-height: 1.38; margin-top: 0pt; margin-bottom: 12pt;\" role=\"presentation\"><span style=\"font-size: 11pt; background-color: transparent; vertical-align: baseline;\">If a customer replies to a transactional email, the reply will be forwarded to the email address specified in: <\/span><span style=\"font-size: 11pt; background-color: transparent; font-weight: bold; vertical-align: baseline;\">Store settings &rarr; <\/span><a href=\"https:\/\/www.hostinger.com\/support\/6883885-website-builder-how-to-edit-company-information-in-the-online-store\"><span style=\"font-size: 12pt; font-family: 'DM Sans', sans-serif; color: #5025d1; background-color: transparent; font-weight: bold; vertical-align: baseline;\">Company information<\/span><\/a><span style=\"font-size: 11pt; background-color: transparent; font-weight: bold; vertical-align: baseline;\">.<\/span><\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Learn how email notifications work in your online store created with Hostinger Horizons and how to customize your transactional email domain.<\/p>\n","protected":false},"author":594,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[293],"tags":[],"class_list":["post-8771","post","type-post","status-publish","format-standard","hentry","category-hostinger-horizons"],"hreflangs":[],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/8771","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/594"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=8771"}],"version-history":[{"count":4,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/8771\/revisions"}],"predecessor-version":[{"id":8926,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/8771\/revisions\/8926"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=8771"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=8771"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=8771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}