{"id":8771,"date":"2026-03-16T11:00:36","date_gmt":"2026-03-16T11:00:36","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=8771"},"modified":"2026-05-13T04:31:03","modified_gmt":"2026-05-13T04:31:03","slug":"hostinger-horizons-how-to-send-emails-from-your-online-store","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/hostinger-horizons-how-to-send-emails-from-your-online-store\/","title":{"rendered":"Hostinger Horizons: How to Send Emails From Your Online Store"},"content":{"rendered":"<p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 12pt;margin-bottom: 12pt\"><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">When running an online store with Hostinger Horizons, email notifications are automatically sent:<\/span><\/p><ul>\n<li dir=\"ltr\" style=\"line-height: 1.38\" role=\"presentation\"><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">To you &mdash; when a new order is submitted<\/span><\/li>\n<li dir=\"ltr\" style=\"list-style-type: disc;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">\n<p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 12pt\" role=\"presentation\"><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">To your customers &mdash; for order confirmations and other transactional updates<\/span><\/p>\n<\/li>\n<\/ul><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 12pt;margin-bottom: 12pt\"><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">You can customize the sender domain of these transactional emails to better represent your brand. Using your own domain helps you:<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 12pt;margin-bottom: 12pt\"><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">&#9989; Strengthens your brand identity<\/span><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\"><br>\n<\/span><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">&#9989; Builds more trust with customers<\/span><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\"><br>\n<\/span><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">&#9989; Improves email recognition and open rates<\/span><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\"><br>\n<\/span><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">&#9989; Creates a more professional, store-focused experience<\/span><\/p><h2 dir=\"ltr\" style=\"line-height: 1.27059;border-bottom: 0.5625pt solid #e5e5e5;margin-top: 15pt;margin-bottom: 8pt;padding: 0pt 0pt 7.5pt\" id=\"h-make-sure-your-website-has-a-connected-domain\"><span style=\"font-size: 13.5pt;font-family: Arial, sans-serif;color: #222222;vertical-align: baseline\">Make Sure Your Website Has a Connected Domain<\/span><\/h2><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 12pt;margin-bottom: 0pt;padding: 0pt 0pt 12pt\"><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">Before setting up a custom sender domain for transactional emails, your website must have a connected domain.<\/span><\/p><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 12pt\"><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">If your store does not have a connected domain, transactional emails will be sent from: <\/span><a href=\"mailto:noreply@store.hostinger.com\"><span style=\"font-size: 11pt;font-family: Arial, sans-serif;color: #1155cc;background-color: transparent;font-weight: bold;vertical-align: baseline\">noreply@store.hostinger.com<\/span><\/a><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;font-weight: bold;vertical-align: baseline\">.&nbsp;<\/span><\/p><h2 dir=\"ltr\" style=\"line-height: 1.27059;border-bottom: 0.5625pt solid #e5e5e5;margin-top: 15pt;margin-bottom: 8pt;padding: 0pt 0pt 7.5pt\" id=\"h-customise-sender-details\"><span style=\"font-size: 13.5pt;font-family: Arial, sans-serif;color: #222222;vertical-align: baseline\">Customise Sender Details<\/span><\/h2><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 12pt;margin-bottom: 12pt\"><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">To build trust and ensure clear brand recognition, you can adjust your sender details. Go to: <\/span><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;font-weight: bold;vertical-align: baseline\">Integrations -&gt; Online store -&gt;<\/span> <span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;font-weight: bold;vertical-align: baseline\">Store settings &rarr; Emails Settings.<\/span><\/p><ol>\n<li dir=\"ltr\" style=\"line-height: 1.38\" role=\"presentation\"><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">Type in <\/span><span style=\"font-size: 11pt;background-color: transparent;font-weight: bold;vertical-align: baseline\">Sender name<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">. We recommend using your website or business name.<\/span><\/li>\n<li dir=\"ltr\" style=\"list-style-type: decimal;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">\n<p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 12pt\" role=\"presentation\"><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">Type in <\/span><span style=\"font-size: 11pt;background-color: transparent;font-weight: bold;vertical-align: baseline\">Sender email<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">.&nbsp;<\/span><\/p>\n<\/li>\n<\/ol><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 12pt;margin-bottom: 12pt\"><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">This email address will be used for all transactional emails sent from your store.<\/span><\/p><h2 dir=\"ltr\" style=\"line-height: 1.27059;border-bottom: 0.5625pt solid #e5e5e5;margin-top: 15pt;margin-bottom: 8pt;padding: 0pt 0pt 7.5pt\" id=\"h-preview-transactional-emails\"><span style=\"font-size: 13.5pt;font-family: Arial, sans-serif;color: #222222;vertical-align: baseline\">Preview Transactional Emails<\/span><\/h2><p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 12pt;margin-bottom: 0pt;padding: 0pt 0pt 12pt\"><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">You can preview all automatically sent email notifications in your store management area. Go to: <\/span><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;font-weight: bold;vertical-align: baseline\">Store settings &rarr; Emails &rarr; Email previews.<\/span><\/p><h2 id=\"h-email-design-and-logo\">Email design and logo<\/h2><p>All transactional emails sent from your store use a unified, modern design. This covers order confirmations, shipping updates, cancellations, digital product delivery, bookings, gift cards, invoices, product reviews, and low-stock alerts.<\/p><p>The Email previews page in Store settings &rarr; Emails shows the exact template your customers receive.<\/p><p>Store logo in transactional emails:<\/p><ul>\n<li>New stores: the store logo is included in transactional emails by default.<\/li>\n<li>Existing stores: to add the logo, go to Store settings &rarr; Emails &rarr; Email settings and enable the logo option.<br>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-10528\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/2026-05-13_11-29.png\" alt=\"\" width=\"1281\" height=\"708\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/2026-05-13_11-29.png 1281w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/2026-05-13_11-29-300x166.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/2026-05-13_11-29-1024x566.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/05\/2026-05-13_11-29-768x424.png 768w\" sizes=\"(max-width: 1281px) 100vw, 1281px\" \/><\/li>\n<\/ul><p>To set or update your store logo, go to Store settings &rarr; Company information.<\/p><h2 dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 4pt;padding: 6pt 0pt 0pt\" id=\"h-additional-information\"><span style=\"font-size: 17pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">Additional Information<\/span><\/h2><ul>\n<li dir=\"ltr\" style=\"line-height: 1.38\" role=\"presentation\"><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">Emails are sent in the language specified in <\/span><a href=\"https:\/\/www.hostinger.com\/support\/6539035-website-builder-checkout-settings\"><span style=\"font-size: 12pt;font-family: 'DM Sans', sans-serif;color: #5025d1;font-weight: bold;vertical-align: baseline\">Checkout settings<\/span><\/a><span style=\"font-size: 12pt;font-family: 'DM Sans', sans-serif;vertical-align: baseline\">.<\/span><\/li>\n<li dir=\"ltr\" style=\"list-style-type: disc;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">\n<p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 0pt\" role=\"presentation\"><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">Customers receive <\/span><span style=\"font-size: 11pt;background-color: transparent;font-weight: bold;vertical-align: baseline\">order confirmation emails immediately<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"> after submitting an order.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: disc;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">\n<p dir=\"ltr\" style=\"line-height: 1.38;margin-top: 0pt;margin-bottom: 12pt\" role=\"presentation\"><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">If a customer replies to a transactional email, the reply will be forwarded to the email address specified in: <\/span><span style=\"font-size: 11pt;background-color: transparent;font-weight: bold;vertical-align: baseline\">Store settings &rarr; <\/span><a href=\"https:\/\/www.hostinger.com\/support\/6883885-website-builder-how-to-edit-company-information-in-the-online-store\"><span style=\"font-size: 12pt;font-family: 'DM Sans', sans-serif;color: #5025d1;background-color: transparent;font-weight: bold;vertical-align: baseline\">Company information<\/span><\/a><span style=\"font-size: 11pt;background-color: transparent;font-weight: bold;vertical-align: baseline\">.<\/span><\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Learn how email notifications work in your online store created with Hostinger Horizons and how to customize your transactional email domain.<\/p>\n","protected":false},"author":594,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[293],"tags":[],"class_list":["post-8771","post","type-post","status-publish","format-standard","hentry","category-hostinger-horizons"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/hostinger-horizons-how-to-send-emails-from-your-online-store","default":1}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/8771","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/594"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=8771"}],"version-history":[{"count":5,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/8771\/revisions"}],"predecessor-version":[{"id":10530,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/8771\/revisions\/10530"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=8771"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=8771"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=8771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}