{"id":8347,"date":"2026-03-05T13:12:48","date_gmt":"2026-03-05T13:12:48","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=8347"},"modified":"2026-03-20T09:55:37","modified_gmt":"2026-03-20T09:55:37","slug":"how-to-fix-serverhold-domain-suspension-at-hostinger","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/how-to-fix-serverhold-domain-suspension-at-hostinger\/","title":{"rendered":"How to Fix ServerHold Domain Suspension at Hostinger"},"content":{"rendered":"<p><span style=\"font-weight: 400\">If your domain suddenly stopped working, your website is down, emails are not sending, and nothing seems wrong on the Hostinger side, your domain may have been placed on <\/span><b>serverHold<\/b><span style=\"font-weight: 400\"> by the domain registry.<\/span><\/p><p><span style=\"font-weight: 400\">This article explains what serverHold means and how to get your domain working again.<\/span><\/p><h2 id=\"h-what-is-serverhold\"><b>What is serverHold?<\/b><\/h2><p><span style=\"font-weight: 400\">When a domain is on <\/span><a href=\"https:\/\/www.hostinger.com\/support\/6614690-how-to-check-a-domain-status-on-whois-at-hostinger\/\"><b>serverHold<\/b><\/a><span style=\"font-weight: 400\">, the registry (the organization that manages your domain extension) has temporarily removed it from the internet. This means your domain cannot be found online until the hold is lifted.<\/span><\/p><p><span style=\"font-weight: 400\">This is different from a regular hosting issue. ServerHold is not something Hostinger sets. It comes from the registry that manages your domain extension (for example, <\/span><span style=\"font-weight: 400\">.com<\/span><span style=\"font-weight: 400\">, <\/span><span style=\"font-weight: 400\">.site<\/span><span style=\"font-weight: 400\">, or <\/span><span style=\"font-weight: 400\">.online<\/span><span style=\"font-weight: 400\">).<\/span><\/p><p><span style=\"font-weight: 400\">Common reasons a registry places a domain on serverHold:<\/span><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The domain was reported or flagged for abuse (such as phishing or malware)<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Contact details in the domain registration are incorrect or unverified<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A legal dispute was filed against the domain<\/span><\/li>\n<\/ul><p><span style=\"font-weight: 400\">&#128161; <\/span><b>serverHold is not the same as clientHold.<\/b><span style=\"font-weight: 400\"> If your WHOIS shows <\/span><span style=\"font-weight: 400\">clientHold<\/span><span style=\"font-weight: 400\">, that is set by Hostinger. Contact our<\/span><a href=\"https:\/\/www.hostinger.com\/contacts\"> <span style=\"font-weight: 400\">Support team<\/span><\/a><span style=\"font-weight: 400\"> directly and we will help you from there.<\/span><\/p><h2 id=\"h-step-1-confirm-your-domain-is-on-serverhold\"><b>Step 1 &ndash; Confirm your domain is on serverHold<\/b><\/h2><p><span style=\"font-weight: 400\">Before taking any action, check your domain&rsquo;s status to confirm it is on serverHold.<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Go to<\/span><a href=\"https:\/\/www.hostinger.com\/whois\"> <b>hostinger.com\/whois<\/b><\/a><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Type in your domain name (for example, <\/span><span style=\"font-weight: 400\">mywebsite.com<\/span><span style=\"font-weight: 400\">) and press <\/span><b>Enter<\/b><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Look for the <\/span><b>Domain Status<\/b><span style=\"font-weight: 400\"> field in the results<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If you see <\/span><b>serverHold<\/b><span style=\"font-weight: 400\"> listed, your domain has been suspended by the registry<\/span><\/li>\n<\/ol><p><span style=\"font-weight: 400\">Your result should look something like this:<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8367 alignleft\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_12-08-300x150.png\" alt=\"\" width=\"572\" height=\"286\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_12-08-300x150.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_12-08-1024x513.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_12-08-768x384.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_12-08-1536x769.png 1536w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_12-08.png 1614w\" sizes=\"auto, (max-width: 572px) 100vw, 572px\" \/><\/p><h2 id=\"h-step-2-follow-the-steps-for-your-domain-extension\"><b>Step 2 &ndash; Follow the steps for your domain extension<\/b><\/h2><p><span style=\"font-weight: 400\">The next steps depend on which domain extension you have. Find yours below.<\/span><\/p><h3><b>.site, .online, .store, .tech, .website, .space, .press, .host, .fun, .uno<\/b><\/h3><p><b>Managed by: Radix<\/b><\/p><p><span style=\"font-weight: 400\">Radix suspends domains that are flagged for abuse, phishing, malware, or illegal content. You can submit an unsuspension request directly to them.<\/span><\/p><p><b>What to do:<\/b><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Remove any harmful or policy-violating content from your website<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If your domain was on a blocklist, confirm it has been removed<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Submit an unsuspension request to Radix at:<\/span><a href=\"https:\/\/abuse.radix.website\/unsuspension\" target=\"_blank\" rel=\"noopener\"> <b>abuse.radix.website\/unsuspension<\/b><\/a><\/li>\n<\/ol><p>&nbsp;<\/p><h3><a href=\"https:\/\/internalwiki.space\/knowledgebase\/domain-suspended-by-registrar-registry\/\" target=\"_blank\" rel=\"noopener\"><b>.xyz, .lol, .lat<\/b><\/a><\/h3><p><b>Managed by: gen.xyz<\/b><\/p><p><span style=\"font-weight: 400\">Radix suspends domains that are flagged for abuse, phishing, malware, or illegal content. You can submit an unsuspension request directly to them.<\/span><\/p><p><b>What to do:<\/b><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Remove any harmful or policy-violating content from your website<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If your domain was on a blocklist, confirm it has been removed<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Submit an unsuspension request to <\/span><a href=\"http:\/\/gen.xyz\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">gen.xyz<\/span><\/a><span style=\"font-weight: 400\"> at:<\/span> <a href=\"https:\/\/gen.xyz\/account\/submitticket.php?action=unsuspend\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Unsuspend your domain in gen.xyz<\/span><\/a><\/li>\n<\/ol><p>&nbsp;<\/p><h3><b>.eu<\/b><\/h3><p><b>Managed by: EURid<\/b><\/p><p><b>What to do:<\/b><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Check your domain status at<\/span><a href=\"https:\/\/whois.eurid.eu\" target=\"_blank\" rel=\"noopener\"> <b>whois.eurid.eu<\/b><\/a><br>\n<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8368 alignleft\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_12-15-300x198.png\" alt=\"\" width=\"507\" height=\"335\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_12-15-300x198.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_12-15-1024x675.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_12-15-768x506.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_12-15.png 1196w\" sizes=\"auto, (max-width: 507px) 100vw, 507px\" \/><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Check your registrant email for details on the suspension from EURid.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If you can&rsquo;t find the email, you can contact whoisaccuracy@eurid.eu for more information about the suspension.<\/span><\/li>\n<\/ol><h3><b>.in<\/b><\/h3><p><b>Managed by: NIXI<\/b><\/p><p><span style=\"font-weight: 400\">For <\/span><span style=\"font-weight: 400\">.in<\/span><span style=\"font-weight: 400\"> domains, please refer to our dedicated article:<\/span><a href=\"https:\/\/www.hostinger.com\/support\/10656584-how-to-fix-serverhold-suspension-for-in-domains-at-hostinger\/\"> <b>How to Fix ServerHold Suspension for .in Domains at Hostinger<\/b><\/a><\/p><p>&nbsp;<\/p><h3><b>.uk, .co.uk, .org.uk, .me.uk<\/b><\/h3><p><b>Managed by: Nominet<\/b><\/p><p><span style=\"font-weight: 400\">Nominet is the registry that manages .uk domain extensions. When a .uk domain is suspended, the process depends on which IPS tag is currently assigned to your domain.<\/span><\/p><p><span style=\"font-weight: 400\">How to identify your IPS tag:<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Go to hostinger.com\/whois<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Type in your .uk domain name and press Enter<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Look for the IPS tag field in the results<\/span><\/li>\n<\/ol><p><b>What to do based on your IPS tag:<\/b><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If the IPS tag shows YOURSRS-NL or REGISTRAR-EU &ndash; You will need to submit the required documents through <\/span><a href=\"https:\/\/auth.hostinger.com\/documents\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">hDocument<\/span><\/a><span style=\"font-weight: 400\"> mentioned in the email and Contact our<\/span><a href=\"https:\/\/www.hostinger.com\/contacts\"> <span style=\"font-weight: 400\">Support team<\/span><\/a><span style=\"font-weight: 400\"> to process the unsuspension request with Nominet.<\/span><\/li>\n<\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8370 alignleft\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_17-12-300x158.png\" alt=\"\" width=\"526\" height=\"277\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_17-12-300x158.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_17-12-1024x539.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_17-12-768x404.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_17-12-1536x808.png 1536w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_17-12.png 1578w\" sizes=\"auto, (max-width: 526px) 100vw, 526px\" \/><\/p><ul>\n<li><span style=\"font-weight: 400\">If the IPS tag shows AXIDOMAINS &ndash; You will need to submit the required documents and contact Nominet directly by email to request the suspension to be lifted.<\/span><\/li>\n<\/ul><h3><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8369 alignleft\" style=\"font-size: 14px;font-weight: 400\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_17-13-300x145.png\" alt=\"\" width=\"552\" height=\"267\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_17-13-300x145.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_17-13-1024x496.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_17-13-768x372.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_17-13-1536x744.png 1536w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_17-13.png 1630w\" sizes=\"auto, (max-width: 552px) 100vw, 552px\" \/><\/h3><p>&nbsp;<\/p><h3><b>All other domain extensions<\/b><\/h3><p><span style=\"font-weight: 400\">If your domain extension is not listed above, the registry and process may be different.<\/span><\/p><p><b>What to do:<\/b><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Check your registrant email for further instructions on the requirements to lift the serverHold for your domain.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If you don&rsquo;t receive any information on the unsuspension process, contact our<\/span><a href=\"https:\/\/www.hostinger.com\/contacts\"> <span style=\"font-weight: 400\">Support team<\/span><\/a><span style=\"font-weight: 400\"> directly, and we can provide you with the details.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Once the serverHold is lifted, you will receive a confirmation email from Hostinger.<\/span><\/li>\n<\/ol><h2><\/h2><h2 id=\"h-step-3-after-serverhold-is-lifted\"><b>Step 3 &ndash; After serverHold Is Lifted<\/b><\/h2><p><span style=\"font-weight: 400\">Once the registry removes the serverHold status:<\/span><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Check<\/span><a href=\"https:\/\/www.hostinger.com\/whois\"> <b>hostinger.com\/whois<\/b><\/a><span style=\"font-weight: 400\"> again. The status should now show <\/span><b>OK<\/b><span style=\"font-weight: 400\">, and<\/span><b> serverHold <\/b><span style=\"font-weight: 400\">is no longer visible there.<\/span><\/li>\n<\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8371 alignleft\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_17-02-300x151.png\" alt=\"\" width=\"522\" height=\"263\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_17-02-300x151.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_17-02-1024x515.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_17-02-768x386.png 768w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_17-02-1536x773.png 1536w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_17-02.png 1646w\" sizes=\"auto, (max-width: 522px) 100vw, 522px\" \/><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Wait up to <\/span><b>24 hours<\/b><span style=\"font-weight: 400\"> for your domain to fully come back online worldwide<\/span><\/li>\n<\/ul><p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ServerHold domain suspension causes and resolution at Hostinger<\/p>\n","protected":false},"author":597,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[255],"tags":[],"class_list":["post-8347","post","type-post","status-publish","format-standard","hentry","category-domain-verification"],"hreflangs":[],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/8347","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/597"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=8347"}],"version-history":[{"count":7,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/8347\/revisions"}],"predecessor-version":[{"id":8891,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/8347\/revisions\/8891"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=8347"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=8347"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=8347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}