{"id":8324,"date":"2026-03-04T12:41:10","date_gmt":"2026-03-04T12:41:10","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=8324"},"modified":"2026-03-31T06:03:56","modified_gmt":"2026-03-31T06:03:56","slug":"why-my-nexos-ai-credits-become-negative","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/why-my-nexos-ai-credits-become-negative\/","title":{"rendered":"Negative nexos.ai credit balance causes and fixes on Hostinger VPS"},"content":{"rendered":"<p>Nexos.ai and 1-Click OpenClaw operate on a credit-based system. If your usage exceeds your available balance before a sync occurs, or if a scheduled task consumes more resources than remaining, your balance may become negative. A negative balance pauses AI services until credits are added.<\/p><p>When using <strong>nexos.ai<\/strong> with services such as OpenClaw or n8n on your Hostinger VPS, your requests consume Nexos AI Credits based on the model you select and the number of tokens processed.<\/p><p>In some situations, your credit balance may temporarily become negative. This article explains why it happens and what you should do next.<\/p><h2 id=\"why-credits-go-below-zero\">Why nexos.ai credits can go below zero<\/h2><p>nexos.ai calculates usage after the model finishes processing a request. Because token usage is finalized only after a response is generated, the system cannot always stop a request exactly at the moment your balance reaches zero.<\/p><p>If a request starts while you still have credits remaining, but the final cost exceeds your remaining balance, your account may show a negative credit balance.<\/p><p>For example, if you have <strong>0.2 Nexos AI Credit<\/strong> left and a request consumes <strong>0.3 credits<\/strong>, your balance will become <strong>-0.1 credits<\/strong> once the request completes.<\/p><h2 id=\"when-it-happens\">When a negative balance usually happens<\/h2><p>A negative balance is most common when requests consume more credits than expected. This can happen in scenarios such as generating long responses, using higher-cost models, or running multiple requests at the same time.<\/p><ul>\n<li>Long responses generated by the model can increase output token usage and total credit cost.<\/li>\n<li>Higher-cost models can consume credits faster, especially for output tokens.<\/li>\n<li>Multiple workflows or agents running concurrently can reduce your remaining balance quickly.<\/li>\n<li>Large prompts or long conversation history can increase input tokens and total cost per request.<\/li>\n<\/ul><h2 id=\"what-happens-next\">What happens when your balance is negative<\/h2><p>Once your nexos.ai credit balance becomes negative, new AI requests typically stop working until the balance becomes positive again.<\/p><p>When this happens, applications such as OpenClaw or n8n workflows may return errors when they attempt to generate a response through nexos.ai.<\/p><h2 id=\"how-to-fix\">How to fix a negative nexos.ai balance<\/h2><p>To restore normal operation, you need to add more Nexos AI Credits so your balance becomes positive again.<\/p><p data-path-to-node=\"14\">The process for adding credits depends on which AI product you are using. Follow the steps below for your specific service:<\/p><h4 data-path-to-node=\"15\">Option 1 &ndash; Top up Nexos.ai credits (VPS)<\/h4><ol>\n<li>Log in to hPanel and open your VPS.<\/li>\n<li>Navigate to <strong>Docker Manager<\/strong> and open the <strong>Projects<\/strong> section.<\/li>\n<li>Find the <strong>nexos.ai credits<\/strong> card at the top of the page.<\/li>\n<li>Click <strong>Top up<\/strong> and complete the purchase.<\/li>\n<\/ol><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-8325\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/Screenshot-2026-03-04-at-14.40.08.png\" alt=\"nexos.ai credits topup\" width=\"1119\" height=\"163\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/Screenshot-2026-03-04-at-14.40.08.png 1119w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/Screenshot-2026-03-04-at-14.40.08-300x44.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/Screenshot-2026-03-04-at-14.40.08-1024x149.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/Screenshot-2026-03-04-at-14.40.08-768x112.png 768w\" sizes=\"auto, (max-width: 1119px) 100vw, 1119px\" \/><\/p><p>After topping up, your credit balance will update and AI requests will resume.<\/p><h4 data-path-to-node=\"18\">Option 2 &ndash; Top up Nexos.ai or Oxylabs credits (1-Click OpenClaw)<\/h4><p data-path-to-node=\"19\">If you are using the 1-Click OpenClaw application:<\/p><ol start=\"1\" data-path-to-node=\"20\">\n<li>\n<p data-path-to-node=\"20,0,0\">Log in to hPanel and navigate to the <a href=\"https:\/\/hpanel.hostinger.com\/applications\" target=\"_blank\" rel=\"noopener\">OpenClaw<\/a> section<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"20,0,0\">Find the <strong>nexos.ai or Oxlabs credit<\/strong> at the top of the page.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"20,0,0\">Click <strong>Top up<\/strong> and complete the purchase.<br>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-9303\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-31_13-02.png\" alt=\"\" width=\"752\" height=\"176\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-31_13-02.png 752w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-31_13-02-300x70.png 300w\" sizes=\"auto, (max-width: 752px) 100vw, 752px\" \/><\/p>\n<\/li>\n<\/ol><h2 id=\"how-to-reduce-usage\">How to reduce credit usage<\/h2><p>If your credits frequently reach zero or go negative, reducing token usage can help control costs. Using lighter models for simple automation tasks and keeping prompts concise can significantly reduce credit consumption.<\/p><ul>\n<li>Use lower-cost models for basic tasks and high-volume workflows.<\/li>\n<li>Keep prompts and conversation history as short as possible.<\/li>\n<li>Avoid running multiple high-cost workflows at the same time when your balance is low.<\/li>\n<li>Monitor your remaining credits in hPanel and top up before reaching zero.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Reasons behind a negative nexos.ai credit balance on Hostinger VPS and how to restore it<\/p>\n","protected":false},"author":386,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[307,297],"tags":[],"class_list":["post-8324","post","type-post","status-publish","format-standard","hentry","category-nexos-ai","category-docker-manager"],"hreflangs":[],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/8324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/386"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=8324"}],"version-history":[{"count":8,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/8324\/revisions"}],"predecessor-version":[{"id":9304,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/8324\/revisions\/9304"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=8324"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=8324"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=8324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}