{"id":7990,"date":"2026-02-12T11:58:48","date_gmt":"2026-02-12T11:58:48","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=7990"},"modified":"2026-02-12T12:03:03","modified_gmt":"2026-02-12T12:03:03","slug":"hostinger-reach-how-to-send-automated-emails-after-a-form-submission-using-hostinger-website-builder","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/hostinger-reach-how-to-send-automated-emails-after-a-form-submission-using-hostinger-website-builder\/","title":{"rendered":"Hostinger Reach: How to Send Automated Emails After a Form Submission (using Hostinger Website Builder)"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Automated emails are messages sent automatically when specific conditions are met &mdash; without any manual effort.&nbsp;<\/span><\/p><p><span style=\"font-weight: 400\">One of the most common automation use cases is sending an email immediately after a visitor submits their email through a Website Builder form.<\/span><\/p><p><span style=\"font-weight: 400\">Such emails can used to communicate the following::<\/span><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A welcome email for new subscribers<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A discount or free delivery coupon<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A free eBook or downloadable resource<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A thank-you message after subscribing<\/span><\/li>\n<\/ul><p><span style=\"font-weight: 400\">In this guide, you will learn how to:<\/span><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Create and manage forms in Hostinger Website Builder<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Connect your website to Hostinger Reach<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Automatically sync form submissions to Reach<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Create and activate a welcome email automation<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Test your automation<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Understand how double opt-in affects automated emails<\/span><\/li>\n<\/ul><h2 id=\"h-what-youll-need\"><b>What You&rsquo;ll Need<\/b><\/h2><p><span style=\"font-weight: 400\">Before you begin, make sure you have:<\/span><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A <\/span><b>published Hostinger Website Builder website<\/b><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">An <\/span><b>active Hostinger Reach paid plan<\/b><b><br>\n<\/b><span style=\"font-weight: 400\">Note: Automated emails are available only on paid Reach plans. If you are using the free plan, upgrade your plan to enable automation features.<\/span><\/li>\n<\/ul><h2 id=\"h-step-1-create-a-form-in-hostinger-website-builder\"><b>Step 1: Create a Form in Hostinger Website Builder<\/b><\/h2><p><span style=\"font-weight: 400\">Forms in Website Builder are created and managed inside the Builder Editor.<\/span><\/p><h3><b>To add a form:<\/b><\/h3><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Log in to <\/span><b>hPanel<\/b><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Open your <\/span><b>Website Builder<\/b><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click <\/span><b>Edit Website<\/b><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click <\/span><b>Add Section<\/b><span style=\"font-weight: 400\"> &rarr; Choose <\/span><b>Contact Form<\/b><span style=\"font-weight: 400\"> or <\/span><b>Subscription Form<\/b><\/li>\n<\/ol><p><span style=\"font-weight: 400\">You can use a prepared form element and customize it visually.<\/span><span style=\"font-weight: 400\"><br>\n<\/span><\/p><h3><b>Customize Your Form<\/b><\/h3><p><span style=\"font-weight: 400\">After adding a form, you can:<\/span><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Edit the <\/span><b>form title<\/b><span style=\"font-weight: 400\"> (important for identifying the form later in Reach)<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Choose which fields to collect<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Style the form design<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Add animations<\/span><span style=\"font-weight: 400\"><br>\n<\/span><\/li>\n<\/ul><h3><b>Supported synced fields in Reach:<\/b><\/h3><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Name<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Surname<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Email<\/span><span style=\"font-weight: 400\"><br>\n<\/span><\/li>\n<\/ul><p><span style=\"font-weight: 400\">These fields will automatically sync to Hostinger Reach once the site is connected.<\/span><\/p><h3><b>Managing Multiple Forms<\/b><\/h3><p><span style=\"font-weight: 400\">You have two options:<\/span><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Keep forms separate (to distinguish where subscribers came from)<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Connect multiple forms together into one (if you don&rsquo;t need to differentiate sources)<\/span><span style=\"font-weight: 400\"><br>\n<\/span><\/li>\n<\/ul><p><span style=\"font-weight: 400\">All active forms and their submissions are always visible in:<\/span><\/p><p><b>Website Builder Editor &rarr; Form Submissions<\/b><\/p><p><span style=\"font-weight: 400\">There, you can see:<\/span><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">All forms on your site<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Total submissions collected<\/span><span style=\"font-weight: 400\"><br>\n<\/span><\/li>\n<\/ul><p><span style=\"font-weight: 400\">Once your form is ready, <\/span><b>update your website<\/b><span style=\"font-weight: 400\">.<\/span><\/p><h2 id=\"h-step-2-activate-hostinger-reach\"><b>Step 2: Activate Hostinger Reach<\/b><\/h2><p><span style=\"font-weight: 400\">To send automated emails, you need an active Reach plan.<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Go to your hPanel<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Open <\/span><b>Reach<\/b><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Choose and activate a paid plan<\/span><span style=\"font-weight: 400\"><br>\n<\/span><\/li>\n<\/ol><p><span style=\"font-weight: 400\">Once activated, you can connect your Website Builder site and explore automations.<\/span><\/p><h2 id=\"h-step-3-connect-website-builder-to-hostinger-reach\"><span style=\"font-weight: 400\"><br>\n<\/span><b>Step 3: Connect Website Builder to Hostinger Reach<\/b><\/h2><p><span style=\"font-weight: 400\">This step ensures that all form submissions automatically sync to Reach.<\/span><\/p><h3><b>To connect your site:<\/b><\/h3><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Open <\/span><b>Hostinger Reach dashboard<\/b><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">In the left menu, click <\/span><b>Hostinger Website Builder<\/b><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Select your website URL<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click <\/span><b>Connect Site<\/b><b><br>\n<\/b><\/li>\n<\/ol><p><span style=\"font-weight: 400\">That&rsquo;s it &mdash; connection takes just one click.<\/span><\/p><h3><b>What Happens After Connection?<\/b><\/h3><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">All previously collected submissions are synced to Reach<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">All future submissions sync automatically<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Unique tags are created for contacts based on form titles<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Pre-created segments are generated for easier targeting<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If your site has eCommerce enabled, you unlock eCommerce automations<\/span><\/li>\n<\/ul><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\"><b>Note<\/b><span style=\"font-weight: 400\">: If you don&rsquo;t have any form submissions yet, you won&rsquo;t see contacts inside Reach. Submit a test entry to generate one.<\/span><\/div><h2 id=\"h-step-4-create-an-automated-email\"><b>Step 4: Create an Automated Email<\/b><\/h2><p><span style=\"font-weight: 400\">Now let&rsquo;s create your welcome automation.<\/span><span style=\"font-weight: 400\"><br>\n<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Go to <\/span><b>Reach Dashboard<\/b><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click <\/span><b>Automations<\/b><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click <\/span><b>Create Automation<\/b><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Select the <\/span><b>Single Welcome Email<\/b><span style=\"font-weight: 400\"> template<\/span><span style=\"font-weight: 400\"><br>\n<\/span><\/li>\n<\/ol><p><span style=\"font-weight: 400\">You will see:<\/span><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A trigger step<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A &ldquo;Send Email&rdquo; step<\/span><span style=\"font-weight: 400\"><br>\n<\/span><\/li>\n<\/ul><h3><b>Configure the Trigger<\/b><\/h3><p><span style=\"font-weight: 400\">By default, the automation applies to all contacts entering Reach.<\/span><\/p><p><span style=\"font-weight: 400\">If you want to send emails only to subscribers from a specific form:<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">In the trigger settings, select <\/span><b>Specific Segment<\/b><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Choose the segment automatically created from your form title<\/span><span style=\"font-weight: 400\"><br>\n<\/span><\/li>\n<\/ol><p><span style=\"font-weight: 400\">Example:<\/span><\/p><p><span style=\"font-weight: 400\">If your form was titled <\/span><b>&ldquo;Free Ebook&rdquo;<\/b><span style=\"font-weight: 400\">, Reach creates a tag and forms a contacts segment with it&nbsp; named <\/span><b>&ldquo;Free Ebook&rdquo;<\/b><span style=\"font-weight: 400\">.<\/span><span style=\"font-weight: 400\"><br>\n<\/span><span style=\"font-weight: 400\"> Select this segment in your automation trigger.<\/span><\/p><h3><b>Create Your Email<\/b><\/h3><p><span style=\"font-weight: 400\">Now configure the email:<\/span><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Select or generate a template<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Edit your subject line<\/span><span style=\"font-weight: 400\"><br>\n<\/span><\/li>\n<\/ul><h3><\/h3><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">\n<h3><b>Pro Tip: Use Personalization<\/b><\/h3>\n<p><span style=\"font-weight: 400\">If your form collects the first name, you can personalize your email to dynamically insert your subscriber&rsquo;s name.<\/span><\/p>\n<p><span style=\"font-weight: 400\">To learn more about personalization, read <\/span><a href=\"https:\/\/www.hostinger.com\/support\/how-to-personalize-your-email-templates\/\"><span style=\"font-weight: 400\">this article<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p>\n<\/div><p>&nbsp;<\/p><h3><b>Optional: Create a Welcome Series<\/b><\/h3><p><span style=\"font-weight: 400\">You can go beyond a single email.<\/span><\/p><p><span style=\"font-weight: 400\">To add more steps:<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click the <\/span><b>+ (plus)<\/b><span style=\"font-weight: 400\"> icon<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Add a <\/span><b>Delay<\/b><span style=\"font-weight: 400\"> (e.g., 2 days)<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Add another <\/span><b>Send Email<\/b><span style=\"font-weight: 400\"> step<\/span><span style=\"font-weight: 400\"><br>\n<\/span><\/li>\n<\/ol><p><span style=\"font-weight: 400\">Example sequence:<\/span><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Email 1: Welcome message<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Wait 2 days<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Email 2: Share more details<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Wait 3 days<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Email 3: Offer a discount<\/span><span style=\"font-weight: 400\"><br>\n<\/span><\/li>\n<\/ul><p><span style=\"font-weight: 400\">This creates a structured onboarding experience.<\/span><\/p><h3><b>Activate Your Automation<\/b><\/h3><p><span style=\"font-weight: 400\">After finishing setup:<\/span><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Review your automation<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Click <\/span><b>Activate<\/b><b><br>\n<\/b><\/li>\n<\/ol><p><span style=\"font-weight: 400\">Your automation is now live.<\/span><\/p><h2 id=\"h-step-5-test-your-automation\"><b>Step 5: Test Your Automation<\/b><\/h2><h3><b>To test:<\/b><\/h3><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Make sure:<\/span>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Your site is connected to Reach<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Your automation is activated<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Go to your website<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Submit your form using a real email address<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Check Reach:<\/span>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Does the contact appear?<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Is the correct segment assigned?<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Do you see sent email in the Automations area?<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Check your inbox for the automated email<\/span><span style=\"font-weight: 400\"><br>\n<\/span><\/li>\n<\/ol><p><span style=\"font-weight: 400\">If you receive the email &mdash; your automation is working correctly.<\/span><\/p><p><b>Double Opt-In Setting<\/b><\/p><p><span style=\"font-weight: 400\">Automations are sent only to contacts with <\/span><b>Subscribed<\/b><span style=\"font-weight: 400\"> status.<\/span><\/p><p><span style=\"font-weight: 400\">If <\/span><b>Double Opt-In<\/b><span style=\"font-weight: 400\"> is enabled in Reach:<\/span><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">New subscribers receive a confirmation email first<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">They must click confirmation<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Only then their status becomes <\/span><b>Subscribed<\/b><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Only after that your automation will trigger<\/span><span style=\"font-weight: 400\"><br>\n<\/span><\/li>\n<\/ul><p><span style=\"font-weight: 400\">You can manage Double Opt-In in:<\/span><\/p><p><b>Reach Dashboard &rarr; Subscriber Settings<\/b><\/p><p><span style=\"font-weight: 400\">To learn more, read this <a href=\"https:\/\/www.hostinger.com\/support\/hostinger-reach-double-opt-in-explained-and-how-to-use-it\/\">article<\/a>.&nbsp;<\/span><\/p><h2 id=\"h-explore-more-automation-use-cases\"><b>Explore More Automation Use Cases<\/b><\/h2><p><span style=\"font-weight: 400\">Sending a welcome email is only the beginning. Once your Website Builder site is connected to Hostinger Reach, you can automate many other customer journeys to save time and increase engagement.<\/span><\/p><p><span style=\"font-weight: 400\">Below are practical examples you can set up right away.<\/span><\/p><ul>\n<li><b>Re-engage Inactive Subscribers<\/b><\/li>\n<\/ul><p><span style=\"font-weight: 400\">Over time, some subscribers may stop opening your emails. You can try to win them back.<\/span><\/p><p><b>How it works:<\/b><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Create a segment of subscribers who have not opened your emails in a specific period (for example, 60 or 90 days).<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Create an automation triggered by this segment.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Send a re-engagement email offering a discount or useful content as an incentive.<\/span><span style=\"font-weight: 400\"><br>\n<\/span><\/li>\n<\/ol><p><span style=\"font-weight: 400\">Example use case:<\/span><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">&ldquo;We miss you! Here&rsquo;s 10% off your next purchase.&rdquo;<\/span><\/li>\n<\/ul><p><span style=\"font-weight: 400\">This helps improve engagement rates and keeps your contact list healthy.<\/span><\/p><ul>\n<li><b>Set Up eCommerce Automations (For Online Stores)<\/b><\/li>\n<\/ul><p><span style=\"font-weight: 400\">If you use Hostinger Website Builder with an online store, connecting it to Reach unlocks eCommerce automation features.<\/span><\/p><p><span style=\"font-weight: 400\">You can automatically send:<\/span><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Abandoned cart reminders<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Completed purchase follow-ups<\/span><\/li>\n<\/ul><p><span style=\"font-weight: 400\">Example use cases:<\/span><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Remind customers about items left in their cart.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Send a discount code 3 days after purchase.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Send a thank-you email with product care tips instantly<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Ask for a product review 7 days after delivery.<\/span><span style=\"font-weight: 400\"><br>\n<\/span><\/li>\n<\/ul><p><span style=\"font-weight: 400\">These automations help increase conversions and repeat purchases without manual work.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Automated emails are messages sent automatically when specific conditions are met &mdash; without any manual effort.&nbsp;One of the most common automation use cases is sending&#8230;<\/p>\n","protected":false},"author":594,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[296],"tags":[],"class_list":["post-7990","post","type-post","status-publish","format-standard","hentry","category-hostinger-reach"],"hreflangs":[],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/7990","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/594"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=7990"}],"version-history":[{"count":4,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/7990\/revisions"}],"predecessor-version":[{"id":7996,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/7990\/revisions\/7996"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=7990"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=7990"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=7990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}