{"id":798,"date":"2022-09-07T12:33:22","date_gmt":"2022-09-07T12:33:22","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2022\/09\/07\/6538447-hostinger-website-builder-how-to-issue-refunds-in-the-online-store\/"},"modified":"2026-10-29T14:47:39","modified_gmt":"2026-10-29T14:47:39","slug":"6538447-hostinger-ecommerce-how-to-issue-refunds-in-the-online-store","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/6538447-hostinger-ecommerce-how-to-issue-refunds-in-the-online-store\/","title":{"rendered":"Hostinger Ecommerce: How to issue refunds in the online store"},"content":{"rendered":"<p>Issue full or partial refunds to customers in your <a data-click-id=\"hgr-post-content-link-hostinger-ecommerce\" href=\"\/ecommerce\">Hostinger Ecommerce<\/a>&nbsp;online store, depending on how they originally paid.<\/p><h2 id=\"h-refund-an-online-payment\">Refund an online payment<\/h2><p class=\"no-margin\">If your client paid using an <b>online payment method<\/b>, log into the merchant account of the payment processor you use in your store and issue a refund from there:<\/p><ul>\n<li>\n<p class=\"no-margin\"><b><a data-click-id=\"hgr-post-content-link-issuing-refunds-via-paypal\" class=\"intercom-content-link\" href=\"https:\/\/www.paypal.com\/us\/cshelp\/article\/how-do-i-issue-a-refund-help101\" target=\"_blank\" rel=\"noopener\">Issuing refunds via PayPal<\/a><\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b><a data-click-id=\"hgr-post-content-link-issuing-refunds-via-stripe\" class=\"intercom-content-link\" href=\"https:\/\/stripe.com\/docs\/refunds#issuing\" target=\"_blank\" rel=\"noopener\">Issuing refunds via Stripe<\/a><\/b><\/p>\n<\/li>\n<\/ul><h2 id=\"h-refund-a-manual-payment\">Refund a manual payment<\/h2><p class=\"no-margin\">If your client paid using a <b>manual payment method<\/b> (e.g., cash), contact your client to agree on how you&rsquo;ll proceed with the refund (e.g., ask the client to specify their bank account number); the client&rsquo;s contact details can be found in the <b><a data-click-id=\"hgr-post-content-link-order-summary\" class=\"intercom-content-link\" href=\"\/support\/hostinger-ecommerce-how-to-manage-orders\/\" target=\"_blank\" rel=\"noopener\">order summary<\/a><\/b>.<\/p><p class=\"no-margin\">After initiating a refund, you may<a data-click-id=\"hgr-post-content-link-cancel-order-fulfillment\" href=\"\/support\/6895932-hostinger-ecommerce-how-to-cancel-an-order-in-the-online-store\/\"> <b>cancel order fulfillment <\/b><\/a>in your <a data-click-id=\"hgr-post-content-link-store-manager\" href=\"\/support\/hostinger-ecommerce-how-to-navigate-the-store-manager\/\">Store Manager<\/a>:<\/p><div class=\"intercom-container intercom-align-center\"><img decoding=\"async\" class=\"alignnone wp-image-16316 size-full\" src=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/08\/2026-08-20_13-48-e1789631850752.png\/public\" alt=\"\" width=\"1912\" height=\"750\" srcset=\"https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/08\/2026-08-20_13-48-e1789631850752.png\/w=1912,fit=scale-down 1912w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/08\/2026-08-20_13-48-e1789631850752.png\/w=300,fit=scale-down 300w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/08\/2026-08-20_13-48-e1789631850752.png\/w=1024,fit=scale-down 1024w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/08\/2026-08-20_13-48-e1789631850752.png\/w=768,fit=scale-down 768w, https:\/\/imagedelivery.net\/LqiWLm-3MGbYHtFuUbcBtA\/wp-content\/uploads\/sites\/55\/2026\/08\/2026-08-20_13-48-e1789631850752.png\/w=1536,fit=scale-down 1536w\" sizes=\"(max-width: 1912px) 100vw, 1912px\" \/><\/div><p class=\"no-margin\">You can also add a Merchant Note to the order to track the refund reason internally. Now you know how to issue refunds in your store created with Hostinger Ecommerce.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Issue full or partial refunds in your Hostinger Ecommerce online store.<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_content_updated_date":"","include_on_kodee":true,"footnotes":""},"categories":[312],"tags":[],"class_list":["post-798","post","type-post","status-publish","format-standard","hentry","category-hostinger-ecommerce"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/6538447-hostinger-ecommerce-how-to-issue-refunds-in-the-online-store","default":1},{"locale":"fr-FR","link":"https:\/\/www.hostinger.com\/fr\/support\/6538447-hostinger-createur-de-sites-web-comment-effectuer-des-remboursements-dans-votre-boutique-en-ligne","default":0},{"locale":"lt-LT","link":"https:\/\/www.hostinger.com\/lt\/support\/6538447-hostinger-svetainiu-kurimo-irankis-kaip-atlikti-pinigu-grazinima-el-parduotuveje","default":0},{"locale":"pt-BR","link":"https:\/\/www.hostinger.com\/br\/support\/6538447-hostinger-criador-de-sites-como-emitir-reembolsos-na-loja-online","default":0}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/798","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=798"}],"version-history":[{"count":8,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/798\/revisions"}],"predecessor-version":[{"id":22769,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/798\/revisions\/22769"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=798"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=798"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}