{"id":798,"date":"2022-09-07T12:33:22","date_gmt":"2022-09-07T12:33:22","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2022\/09\/07\/6538447-hostinger-website-builder-how-to-issue-refunds-in-the-online-store\/"},"modified":"2026-03-24T15:47:35","modified_gmt":"2026-03-24T15:47:35","slug":"6538447-hostinger-website-builder-how-to-issue-refunds-in-the-online-store","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/6538447-hostinger-website-builder-how-to-issue-refunds-in-the-online-store\/","title":{"rendered":"Hostinger Website Builder: How to Issue Refunds in the Online Store"},"content":{"rendered":"<p class=\"no-margin\">If you use <b>Hostinger Website Builder<\/b> to run your online store, you can issue your clients full or partial refunds:<\/p><p class=\"no-margin\">If your client paid using an <b>online payment method<\/b>, log into the merchant account of the payment processor you use in your store and issue a refund from there:<\/p><ul>\n<li>\n<p class=\"no-margin\"><b><a class=\"intercom-content-link\" href=\"https:\/\/www.paypal.com\/us\/cshelp\/article\/how-do-i-issue-a-refund-help101\" target=\"_blank\" rel=\"noopener\">Issuing refunds via PayPal<\/a><\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b><a class=\"intercom-content-link\" href=\"https:\/\/stripe.com\/docs\/refunds#issuing\" target=\"_blank\" rel=\"noopener\">Issuing refunds via Stripe<\/a><\/b><\/p>\n<\/li>\n<\/ul><p class=\"no-margin\">If your client paid using a <b>manual payment method<\/b> (e.g., cash), contact your client to agree on how you&rsquo;ll proceed with the refund (e.g., ask the client to specify their bank account number); the client&rsquo;s contact details can be found in the <b><a class=\"intercom-content-link\" href=\"\/support\/6539027-website-builder-how-to-manage-orders-in-the-online-store\" target=\"_blank\" rel=\"noopener\">order summary<\/a><\/b>.<\/p><p class=\"no-margin\">After initiating a refund, you may <b>cancel order fulfillment <\/b>in your store management area:<\/p><div class=\"intercom-container intercom-align-center\"><img decoding=\"async\" src=\"https:\/\/blog.hostinger.io\/pt\/support\/wp-content\/uploads\/sites\/59\/2023\/02\/d2539a4d-0f0e-48ee-b981-c41585f50959.jpg\" alt=\"A button to cancel order fulfillment on the order page\"><\/div><p class=\"no-margin\">You can also add a Merchant Note to the order to track the refund reason internally. Now you know how to issue refunds in your store created with <b>Hostinger Website Builder<\/b>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to send money back to your clients<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[286],"tags":[],"class_list":["post-798","post","type-post","status-publish","format-standard","hentry","category-online-store"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/6538447-hostinger-website-builder-how-to-issue-refunds-in-the-online-store\/","default":1},{"locale":"fr-FR","link":"https:\/\/www.hostinger.com\/fr\/support\/6538447-hostinger-createur-de-sites-web-comment-effectuer-des-remboursements-dans-votre-boutique-en-ligne\/","default":0},{"locale":"lt-LT","link":"https:\/\/www.hostinger.com\/lt\/support\/6538447-hostinger-svetainiu-kurimo-irankis-kaip-atlikti-pinigu-grazinima-el-parduotuveje\/","default":0},{"locale":"pt-PT","link":"https:\/\/www.hostinger.com\/br\/support\/6538447-hostinger-criador-de-sites-como-emitir-reembolsos-na-loja-online\/","default":0}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/798","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=798"}],"version-history":[{"count":2,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/798\/revisions"}],"predecessor-version":[{"id":9061,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/798\/revisions\/9061"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=798"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=798"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}