{"id":743,"date":"2022-10-27T09:10:01","date_gmt":"2022-10-27T09:10:01","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2022\/10\/27\/6682496-hostinger-website-builder-how-to-send-emails-from-the-online-store\/"},"modified":"2026-03-06T08:22:13","modified_gmt":"2026-03-06T08:22:13","slug":"6682496-hostinger-website-builder-how-to-send-emails-from-the-online-store","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/6682496-hostinger-website-builder-how-to-send-emails-from-the-online-store\/","title":{"rendered":"Hostinger Website Builder: How to send emails from the online store"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Learn how email notifications work in your online store created with Hostinger Website Builder and how to customize your transactional email domain.<\/span><\/p><p><span style=\"font-weight: 400\">When running an online store with Hostinger Website Builder, email notifications are automatically sent:<\/span><\/p><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">To you &mdash; when a new order is submitted<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">To your customers &mdash; for order confirmations and other transactional updates<\/span><\/li>\n<\/ul><p><span style=\"font-weight: 400\">You can customize the sender domain of these transactional emails to better represent your brand. Using your own domain helps you:<\/span><\/p><p><span style=\"font-weight: 400\">&#9989; Strengthens your brand identity<\/span><span style=\"font-weight: 400\"><br>\n<\/span><span style=\"font-weight: 400\">&#9989; Builds more trust with customers<\/span><span style=\"font-weight: 400\"><br>\n<\/span><span style=\"font-weight: 400\">&#9989; Improves email recognition and open rates<\/span><span style=\"font-weight: 400\"><br>\n<\/span><span style=\"font-weight: 400\">&#9989; Creates a more professional, store-focused experience<\/span><\/p><h2 id=\"h-make-sure-your-website-has-a-connected-domain\"><b>Make Sure Your Website Has a Connected Domain<\/b><\/h2><p><span style=\"font-weight: 400\">Before setting up a custom sender domain for transactional emails, your website must have a connected domain.<\/span><\/p><p><span style=\"font-weight: 400\">If your store does not have a connected domain, transactional emails will be sent from: <\/span><a href=\"mailto:noreply@store.hostinger.com\"><b>noreply@store.hostinger.com<\/b><\/a><b>.&nbsp;<\/b><\/p><p><span style=\"font-weight: 400\">To connect a domain to your website, follow this guide: <\/span><a href=\"https:\/\/www.hostinger.com\/support\/8347449-how-to-connect-a-domain-to-hostinger-website-builder\/\"><span style=\"font-weight: 400\">How to connect a domain to Hostinger Website Builder.<\/span><\/a><span style=\"font-weight: 400\">&nbsp;<\/span><\/p><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\"><span style=\"font-weight: 400\">&#128073;<\/span><span style=\"font-weight: 400\">Note: If you have recently connected your domain or updated DNS records, it may take up to 24 hours for the email domain configuration to take effect.<\/span><\/div><h2 id=\"h-customise-sender-details\"><b>Customise Sender Details<\/b><\/h2><p><span style=\"font-weight: 400\">To build trust and ensure clear brand recognition, you can adjust your sender details. Go to: <\/span><b>Store settings &rarr; Emails &rarr; Sender details.<\/b><\/p><ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Type in <\/span><b>Sender name<\/b><span style=\"font-weight: 400\">. We recommend using your website or business name.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Type in <\/span><b>Sender email<\/b><span style=\"font-weight: 400\">.&nbsp;<\/span><\/li>\n<\/ol><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-8342\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_15-53.png\" alt=\"\" width=\"839\" height=\"475\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_15-53.png 839w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_15-53-300x170.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_15-53-768x435.png 768w\" sizes=\"auto, (max-width: 839px) 100vw, 839px\" \/><\/p><p><span style=\"font-weight: 400\">This email address will be used for all transactional emails sent from your store.<\/span><\/p><h2 id=\"h-preview-transactional-emails\"><b>Preview Transactional Emails<\/b><\/h2><p><span style=\"font-weight: 400\">You can preview all automatically sent email notifications in your store management area. Go to: <\/span><b>Store settings &rarr; Emails &rarr; Email previews.<\/b><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-8343\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_15-53_1.png\" alt=\"\" width=\"837\" height=\"470\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_15-53_1.png 837w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_15-53_1-300x168.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-05_15-53_1-768x431.png 768w\" sizes=\"auto, (max-width: 837px) 100vw, 837px\" \/><\/p><h2 id=\"h-sending-transactional-emails-from-your-own-domain\"><b>Sending transactional emails from your own domain<\/b><\/h2><p>Store owners can configure transactional emails (order confirmations, shipping updates, etc.) to be sent from a custom domain address instead of the default <code><a href=\"mailto:noreply@store.hostinger.com\" target=\"_blank\" rel=\"noopener noreferrer\">noreply@store.hostinger.com<\/a><\/code>.<\/p><p><b>How to set it up:<\/b><br>\n1. Go to <b>Emails &rarr; Store email settings<\/b> in Store Manager.<br>\n2. Click <b>Auto-configure<\/b> &mdash; DNS records (SPF, DKIM, DMARC) are added automatically.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-8386\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-06_15-21.png\" alt=\"\" width=\"1412\" height=\"739\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-06_15-21.png 1412w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-06_15-21-300x157.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-06_15-21-1024x536.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-06_15-21-768x402.png 768w\" sizes=\"auto, (max-width: 1412px) 100vw, 1412px\" \/><br>\n3. Set a custom sender name and email prefix (e.g., <code><a href=\"mailto:orders@yourdomain.com\" target=\"_blank\" rel=\"noopener noreferrer\">orders@yourdomain.com<\/a><\/code>).<\/p><p>&nbsp;<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-8385\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-06_15-20.png\" alt=\"\" width=\"1407\" height=\"764\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-06_15-20.png 1407w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-06_15-20-300x163.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-06_15-20-1024x556.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/03\/2026-03-06_15-20-768x417.png 768w\" sizes=\"auto, (max-width: 1407px) 100vw, 1407px\" \/><br>\n<b><\/b><\/p><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\"><b>Notes:<\/b><br>\n&ndash; Requires a connected Hostinger domain. Not available for Horizons stores or non-Hostinger domains.<br>\n&ndash; If the feature is not configured or a failure occurs, emails fall back to the default <code><a href=\"http:\/\/store.hostinger.com\" target=\"_blank\" rel=\"noopener noreferrer\">store.hostinger.com<\/a><\/code> sender.<br>\n&ndash; DNS propagation may take up to 24 hours after setup.<\/div><h2 id=\"h-additional-information\"><b>Additional Information<\/b><\/h2><ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Emails are sent in the language specified in <\/span><a href=\"https:\/\/www.hostinger.com\/support\/6539035-website-builder-checkout-settings\"><b>Checkout settings<\/b><\/a><span style=\"font-weight: 400\">.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Customers receive <\/span><b>order confirmation emails immediately<\/b><span style=\"font-weight: 400\"> after submitting an order.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Appointment confirmations<\/b><span style=\"font-weight: 400\"> and <\/span><b>digital download emails<\/b><span style=\"font-weight: 400\"> are sent only after successful payment (once the order is marked as <\/span><i><span style=\"font-weight: 400\">Paid<\/span><\/i><span style=\"font-weight: 400\">).<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">If a customer replies to a transactional email, the reply will be forwarded to the email address specified in: <\/span><b>Store settings &rarr; <\/b><a href=\"https:\/\/www.hostinger.com\/support\/6883885-website-builder-how-to-edit-company-information-in-the-online-store\"><b>Company information<\/b><\/a><b>.<\/b><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Learn about email notifications in your online store created with Hostinger Website Builder<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[286],"tags":[],"class_list":["post-743","post","type-post","status-publish","format-standard","hentry","category-online-store"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/6682496-hostinger-website-builder-how-to-send-emails-from-the-online-store\/","default":1},{"locale":"es-ES","link":"https:\/\/www.hostinger.com\/es\/support\/6682496-hostinger-website-builder-como-enviar-correos-electronicos-desde-la-tienda-online\/","default":0},{"locale":"fr-FR","link":"https:\/\/www.hostinger.com\/fr\/support\/6682496-hostinger-createur-de-site-web-comment-envoyer-des-emails-depuis-la-boutique-en-ligne\/","default":0},{"locale":"lt-LT","link":"https:\/\/www.hostinger.com\/lt\/support\/6682496-hostinger-svetainiu-kurimo-irankis-el-laiskai-siunciami-is-el-parduotuves\/","default":0},{"locale":"pt-PT","link":"https:\/\/www.hostinger.com\/br\/support\/6682496-criador-de-sites-como-enviar-e-mails-da-sua-loja-virtual-na-hostinger\/","default":0}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=743"}],"version-history":[{"count":5,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/743\/revisions"}],"predecessor-version":[{"id":8387,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/743\/revisions\/8387"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=743"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=743"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}