{"id":727,"date":"2022-12-22T15:22:11","date_gmt":"2022-12-22T15:22:11","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2022\/12\/22\/6845407-what-to-do-if-your-titan-email-account-is-suspended\/"},"modified":"2026-08-07T09:53:51","modified_gmt":"2026-08-07T09:53:51","slug":"6845407-what-to-do-if-your-titan-email-account-is-suspended","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/6845407-what-to-do-if-your-titan-email-account-is-suspended\/","title":{"rendered":"What to do if your Titan Email account is suspended"},"content":{"rendered":"<p class=\"no-margin\">If you&rsquo;re using <a data-click-id=\"hgr-post-content-link-titan-email\" class=\"intercom-content-link\" href=\"https:\/\/www.hostinger.com\/support\/5832752-how-to-check-the-email-service-included-in-your-hosting-plan-at-hostinger\/\" target=\"_blank\" rel=\"noopener\">Titan Email<\/a><b> <\/b>and you face a suspension, first, make sure that the suspension is related to the email service:<\/p><ul>\n<li>\n<p class=\"no-margin\">For <b>Titan Free<\/b>,&nbsp;ensure your&nbsp;<b>hosting is active<\/b>&nbsp;and not <a data-click-id=\"hgr-post-content-link-suspended-or-canceled\" class=\"intercom-content-link\" href=\"https:\/\/www.hostinger.com\/support\/4146981-what-to-do-if-your-hosting-plan-becomes-inactive-at-hostinger\/\" target=\"_blank\" rel=\"noopener\">suspended or canceled<\/a>.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">For <b>Titan Business<\/b> and <b>Titan Enterprise<\/b>,&nbsp;if your email plan is suspended because of non-payment,&nbsp;<a data-click-id=\"hgr-post-content-link-renew-it\" class=\"intercom-content-link\" href=\"https:\/\/www.hostinger.com\/support\/4528586-how-to-renew-a-titan-email-plan-at-hostinger\/\" target=\"_blank\" rel=\"noopener\">renew it<\/a>. It will be reactivated as soon as we receive the payment.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Check that your <b>domain <\/b>is also active&nbsp;and has not&nbsp;<a data-click-id=\"hgr-post-content-link-expired\" class=\"intercom-content-link\" href=\"\/support\/3004042-domain-life-cycle\/#h_2631e41a1b\" target=\"_blank\" rel=\"noopener\">expired<\/a>&nbsp;or been&nbsp;suspended.<\/p>\n<\/li>\n<\/ul><p class=\"no-margin\">After that, if you encounter that your email service is <b>automatically disabled <\/b>and\/or the status of your email account is <b>Suspended<\/b>, it will appear as follows on the Email Accounts page:<\/p><div class=\"intercom-container intercom-align-center\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2022\/12\/734a049c-123d-4593-b49d-884ce3c55cdf.jpg\" alt=\"Titan Email accounts list with one suspended account status highlighted\" data-media-id=\"3116\"><\/div><h2 id=\"h-why-emails-are-suspended\">Why emails are suspended<\/h2><p class=\"no-margin\">The<b> most common reasons<\/b> for a suspended mailbox are:<\/p><ul>\n<li>\n<p class=\"no-margin\"><a data-click-id=\"hgr-post-content-link-bounce-limits-reached\" class=\"intercom-content-link\" href=\"https:\/\/support.titan.email\/hc\/en-us\/articles\/900001359746-Email-Bounce-Back\" target=\"_blank\" rel=\"noopener\">Bounce limits reached<\/a> &ndash; too many messages have been sent to <b>incorrect or inexistent<\/b> <b>recipients<\/b>.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a data-click-id=\"hgr-post-content-link-abuse-reports\" class=\"intercom-content-link\" href=\"https:\/\/support.titan.email\/hc\/en-us\/articles\/900002601386-Feedback-received-through-ARF-reports\" target=\"_blank\" rel=\"noopener\">Abuse reports<\/a> &ndash; the domain or account has been reported for <b>sending spam<\/b> <b>or spam-like content<\/b>.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b>Potential hack<\/b> &ndash; when <b>unusual activity<\/b> is detected, an account can be suspended for security reasons; an account may be hacked due to the use of weak passwords, an infected website, or by using poorly coded\/malicious SMTP plugins.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a data-click-id=\"hgr-post-content-link-breach-of-agreement\" class=\"intercom-content-link\" href=\"https:\/\/support.titan.email\/hc\/en-us\/articles\/900000761843-Titan-End-User-Terms-of-Use-\" target=\"_blank\" rel=\"noopener\">Breach of agreement<\/a> &ndash; sending malicious content or otherwise <b>breaking Titan Email&rsquo;s Terms of Use.<\/b><\/p>\n<\/li>\n<\/ul><h2 id=\"h_dc5775b2ce\">Unsuspending Titan Email services<\/h2><p class=\"no-margin\">Suspensions due to the previous reasons are reviewed case by case, and different actions may be needed.<\/p><p class=\"no-margin\"><b>Contact Titan Mail support directly<\/b> to speed up the verification process and ensure that your email services are back on track as soon as possible.<\/p><p class=\"no-margin\">To do so, follow this link: <a data-click-id=\"hgr-post-content-link-submit-a-request-titan-mail\" class=\"intercom-content-link\" href=\"https:\/\/support.titan.email\/hc\/en-us\/requests\/new\" target=\"_blank\" rel=\"noopener\">Submit a request &ndash; Titan Mail<\/a>. Once there, submit the form by providing the required information:<\/p><ul>\n<li>\n<p class=\"no-margin\"><b>Your email address<\/b> &ndash; any email address you have access to and can use to send and receive emails; for instance, it can be the email address you used to sign up at Hostinger.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b>Subject<\/b> &ndash; enter <b>Email suspension<\/b>.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b>Description<\/b> &ndash; provide the suspended mailbox (e.g., <code>name@domain.tld<\/code>), indicate that your provider is Hostinger and that you&rsquo;d like to know the reason for service suspension and the steps to unsuspend it.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b>Classification<\/b> &ndash; select <b>Query<\/b>.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Optionally, you can add screenshots of any error messages or <a data-click-id=\"hgr-post-content-link-full-email-headers\" class=\"intercom-content-link\" href=\"https:\/\/www.hostinger.com\/support\/5240979-how-to-check-email-headers-at-hostinger\/#h_a5f8e9e239\" target=\"_blank\" rel=\"noopener\">full email headers<\/a> in the <b>Attachments<\/b> section.<\/p>\n<\/li>\n<\/ul><p class=\"no-margin\">Finally, click on <b>Submit<\/b>. You will receive a reply within 24 hours or less.<\/p><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">If you can&rsquo;t receive emails even if the email is no longer suspended, see <a data-click-id=\"hgr-post-content-link-what-to-do-if-you-can-send-but-cant-receive-emails-with-tita\" href=\"https:\/\/www.hostinger.com\/support\/7067828-what-to-do-if-you-can-send-but-can-t-receive-emails-with-titan-email\/\">what to do if you can send but can&rsquo;t receive emails with Titan Email<\/a>.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn why Titan Email can be suspended and how to fix<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[177],"tags":[],"class_list":["post-727","post","type-post","status-publish","format-standard","hentry","category-titan-email"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/6845407-what-to-do-if-your-titan-email-account-is-suspended","default":1}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/727","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=727"}],"version-history":[{"count":3,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/727\/revisions"}],"predecessor-version":[{"id":14880,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/727\/revisions\/14880"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=727"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=727"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}