{"id":717,"date":"2023-01-16T13:11:55","date_gmt":"2023-01-16T13:11:55","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2023\/01\/16\/6895932-hostinger-website-builder-how-to-cancel-an-order-in-the-online-store\/"},"modified":"2025-08-27T06:53:16","modified_gmt":"2025-08-27T06:53:16","slug":"6895932-hostinger-website-builder-how-to-cancel-an-order-in-the-online-store","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/6895932-hostinger-website-builder-how-to-cancel-an-order-in-the-online-store\/","title":{"rendered":"Hostinger Website Builder: How to Cancel an Order in the Online Store"},"content":{"rendered":"<p class=\"no-margin\">To cancel an order, it must be both <b>unpaid<\/b> and<b> unfulfilled<\/b>. <\/p><p class=\"no-margin\">\n<\/p><p class=\"no-margin\">You can&rsquo;t change the payment status from paid to unpaid, but you may change the fulfillment status this way:<\/p><p class=\"no-margin\">\n<\/p><div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/blog.hostinger.io\/pt\/support\/wp-content\/uploads\/sites\/59\/2023\/01\/d777ce53-6442-405c-b496-3d823189a4d9.jpg\"><\/div><p class=\"no-margin\">Then, find the <b>More actions<\/b> dropdown in the top-right and click <b>Cancel order<\/b>:<\/p><p class=\"no-margin\">\n<\/p><div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/blog.hostinger.io\/pt\/support\/wp-content\/uploads\/sites\/59\/2023\/01\/a5cb941a-f3ba-44bf-8a1a-6e758f575eaa.jpg\"><\/div><p class=\"no-margin\">Finally, confirm order cancelation. <\/p><p class=\"no-margin\">\n<\/p><p class=\"no-margin\"><b>NOTES<\/b>:<\/p><ul>\n<li>\n<p class=\"no-margin\">If you <b><a href=\"\/support\/6538384-website-builder-how-to-track-inventory-in-your-online-store\" target=\"_blank\" class=\"intercom-content-link\">track inventory<\/a><\/b>, products are restocked automatically <\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Order cancelation can&rsquo;t be undone, i.e., you won&rsquo;t be able to return the order to its previous state<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">You won&rsquo;t be able to <b><a href=\"\/support\/6803165-website-builder-how-to-manage-invoices-in-the-online-store\" target=\"_blank\" class=\"intercom-content-link\">create an invoice<\/a><\/b> for a canceled order, but if the invoice has been created earlier (before canceling the order), you can still view, download, print, or send it to your client<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Learn about canceling orders in your online store created with Hostinger Website Builder<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[286],"tags":[],"class_list":["post-717","post","type-post","status-publish","format-standard","hentry","category-online-store"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/6895932-hostinger-website-builder-how-to-cancel-an-order-in-the-online-store\/","default":1},{"locale":"es-ES","link":"https:\/\/www.hostinger.com\/es\/support\/6895932-hostinger-website-builder-como-cancelar-un-pedido-en-la-tienda-online\/","default":0},{"locale":"fr-FR","link":"https:\/\/www.hostinger.com\/fr\/support\/6895932-hostinger-createur-de-site-web-comment-annuler-une-commande-dans-la-boutique-en-ligne\/","default":0},{"locale":"lt-LT","link":"https:\/\/www.hostinger.com\/lt\/support\/6895932-hostinger-svetainiu-kurimo-irankis-kaip-atsaukti-uzsakyma-el-parduotuveje\/","default":0},{"locale":"pt-PT","link":"https:\/\/www.hostinger.com\/br\/support\/6895932-hostinger-criador-de-sites-como-cancelar-um-pedido-na-loja-online\/","default":0}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/717","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=717"}],"version-history":[{"count":1,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/717\/revisions"}],"predecessor-version":[{"id":3084,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/717\/revisions\/3084"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=717"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=717"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=717"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}