{"id":717,"date":"2023-01-16T13:11:55","date_gmt":"2023-01-16T13:11:55","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2023\/01\/16\/6895932-hostinger-website-builder-how-to-cancel-an-order-in-the-online-store\/"},"modified":"2026-10-13T10:07:47","modified_gmt":"2026-10-13T10:07:47","slug":"6895932-hostinger-ecommerce-how-to-cancel-an-order-in-the-online-store","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/6895932-hostinger-ecommerce-how-to-cancel-an-order-in-the-online-store\/","title":{"rendered":"Hostinger Ecommerce: How to cancel an order"},"content":{"rendered":"

Cancel an order in your Hostinger Ecommerce<\/a> online store if it is both unpaid and unfulfilled. If the order has already been paid, you can issue a refund<\/a> instead.<\/p>

Cancel an order<\/h2>

You can’t change the payment status from paid to unpaid, but you may change the fulfillment status this way:<\/p>

    \n
  1. Go to Store Manager<\/a>.<\/li>\n
  2. Go to Orders<\/a>,<\/strong> then open the order that you want to change the status.<\/li>\n
  3. Click the ellipsis<\/strong> button, then click Cancel fulfillment.
    \n\"\"
    \n<\/strong><\/li>\n
  4. Then, find the More actions<\/b> dropdown in the top-right and click Archive order<\/b>:
    \n\"\"<\/li>\n
  5. Finally, confirm order cancelation.<\/li>\n<\/ol>

    Your order is now canceled and updated in your store.<\/p>

    NOTES<\/b><\/p>