{"id":688,"date":"2023-03-09T14:37:04","date_gmt":"2023-03-09T14:37:04","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2023\/03\/09\/7067828-what-to-do-if-you-can-send-but-can-t-receive-emails-with-titan-email\/"},"modified":"2026-03-16T12:12:03","modified_gmt":"2026-03-16T12:12:03","slug":"7067828-what-to-do-if-you-can-send-but-can-t-receive-emails-with-titan-email","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/7067828-what-to-do-if-you-can-send-but-can-t-receive-emails-with-titan-email\/","title":{"rendered":"What to Do if You Can Send but Can\u2019t Receive Emails With Titan Email"},"content":{"rendered":"

If you use Titan Email<\/a><\/b> and can send but cannot receive any emails, there are usually two main reasons behind that:<\/p>

    \n
  1. \n

    Necessary DNS records are missing or incorrect<\/p>\n<\/li>\n

  2. \n

    Email service is disabled<\/p>\n<\/li>\n<\/ol>

    To solve this, refer to the information below 👇 <\/p>

    \n<\/p>

    Check the DNS Records<\/h2>

    To make sure that Titan Email<\/b> MX records <\/b>are present in your domain’s DNS zone, follow these steps:<\/p>

      \n
    1. \n

      Open the DNS Checker<\/a><\/b> tool<\/p>\n<\/li>\n

    2. \n

      Enter your domain name<\/b><\/p>\n<\/li>\n

    3. \n

      Select MX<\/b> from the dropdown<\/p>\n<\/li>\n

    4. \n

      Click on Search<\/b><\/p>\n<\/li>\n<\/ol>

      The result should indicate the following:<\/p>

      \n<\/p>

      \"DNS<\/div>

      If the values are different – not 10:mx1.titan.email<\/b> and 20:mx2.titan.email<\/b>:<\/p>

        \n
      1. \n

        Access your domain’s DNS zone<\/a><\/b><\/p>\n<\/li>\n

      2. \n

        Remove the current MX records<\/p>\n<\/li>\n

      3. \n

        Add the following MX records instead:<\/p>\n<\/li>\n<\/ol>

        \n\n\n\n\n\n
        \n

        Priority<\/b><\/p>\n<\/td>\n

        		\n

        Value (Mail Server)<\/b><\/p>\n<\/td>\n

        		\n

        TTL<\/b><\/p>\n<\/td>\n<\/tr>\n

        \n

        10<\/p>\n<\/td>\n

        		\n

        mx1.titan.email<\/p>\n<\/td>\n

        		\n

        default<\/p>\n<\/td>\n<\/tr>\n

        \n

        20<\/p>\n<\/td>\n

        		\n

        mx2.titan.email<\/p>\n<\/td>\n

        		\n

        default<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>

        After making these changes, give them up to 24 hours<\/b> to propagate<\/a> <\/b>worldwide 💡<\/p>

        \n<\/p>

        Check if the Email Service Is Enabled<\/h2>

        If correct MX records are present in your domain’s DNS zone, the issue might be related to some settings of your email account. <\/p>

        \n<\/p>

        On hPanel, navigate to the Emails<\/a> <\/b>section, and click on Manage<\/b> next to the email service in question:<\/p>

        \n<\/p>

        \"The<\/div>

        If your account appears as suspended<\/b>:<\/p>

        \n<\/p>

        \"The<\/div>

        Hover over the information symbol ⓘ <\/b>to find out more about the reason behind that.<\/p>

        \n<\/p>

        If both the correct MX records are added and the email service is enabled, you should be able to send emails without any issues 🎉 <\/p>\n","protected":false},"excerpt":{"rendered":"

        Learn what’s behind being able to send but not receive emails with Titan Email<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[177],"tags":[],"class_list":["post-688","post","type-post","status-publish","format-standard","hentry","category-titan-email"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/7067828-what-to-do-if-you-can-send-but-can-t-receive-emails-with-titan-email\/","default":1}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/688","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=688"}],"version-history":[{"count":1,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/688\/revisions"}],"predecessor-version":[{"id":2987,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/688\/revisions\/2987"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=688"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=688"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=688"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}