{"id":6733,"date":"2025-11-20T06:36:09","date_gmt":"2025-11-20T06:36:09","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=6733"},"modified":"2026-05-08T13:23:26","modified_gmt":"2026-05-08T13:23:26","slug":"the-most-frequently-asked-questions-about-hostinger","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/the-most-frequently-asked-questions-about-hostinger\/","title":{"rendered":"The most frequently asked questions about Hostinger"},"content":{"rendered":"
This article covers essential information about Hostinger, including company details, services, pricing, affiliate programs, security features, and AI tools.<\/p>
Hostinger’s headquarters is located in Vilnius, Lithuania, with other offices in Kaunas, Lithuania, and Yogyakarta, Indonesia. That said, our services are available worldwide. Hostinger’s Customer Success team is available in your preferred language and is ready to help you 24\/7.<\/p>
Hostinger is a private company. ConHostinger, a private equity company, controls around 30%<\/a> of its stakes.<\/p> Unlike most hosting providers that resell hosting services, Hostinger owns its infrastructure. This enables us to optimize costs and ensure our customers get the best price. Here are more reasons why our prices are competitive:<\/p> Thanks to these efforts combined, our company can grow rapidly while providing reliable service at competitive prices.<\/p> Hostinger follows strict security practices to protect its servers and users’ data, adhering to industry standards and legal regulations like the GDPR. Here are some key security measures<\/a> we implement:<\/p> We use the LiteSpeed web server<\/strong> for our Web and Cloud hosting services to provide optimal speed. LiteSpeed offers significant performance improvements<\/a> compared to other web servers, including Apache and Nginx.<\/p> Additionally, Hostinger servers store users’ data on SSD<\/strong> and NVMe<\/strong> drives. These drives are more durable and up to 35 times faster than standard HDDs.<\/p> The payment methods<\/a> and currencies we accept will depend on the region where you purchase our products. Generally, we accept:<\/p> As for the billing cycle, you can choose between a 1-month, 12-month, 24-month, or 48-month payment period. You can also change the billing cycle anytime and enable the auto-renewal <\/strong>in hPanel → Billing<\/strong>.<\/p> With our money-back guarantee, you can get a refund for web hosting plans purchased within the last 30 days.<\/p> Domains follow a different refund structure. New domain name registrations for common TLDs like .com<\/strong> and .net<\/strong> are refundable within 96 hours. If your refunded plan included a free domain, the cost of the domain may be deducted from the refund.<\/p> However, some products, such as domain renewals, are not eligible for refunds. For more details, refer to our refund policy<\/a>.<\/p> Refunds typically take:<\/p> If you need to request a refund for any services or products purchased from Hostinger, follow these steps:<\/p> Step 1 — Log in to hPanel<\/strong><\/p> Navigate to the List of Paid Invoices.<\/a><\/p> Step 2 — Locate the invoice<\/strong><\/p> Find the invoice you wish to refund. If it’s refundable, you’ll see a Refund<\/strong> button next to it.<\/p> Step 3 — Initiate the refund<\/strong><\/p> Click the Refund<\/strong> button and confirm the services you wish to refund.<\/p> Step 4 — Acknowledge data loss<\/strong><\/p> Mark the checkbox to acknowledge that all related data will be permanently lost, and click Next<\/strong>.<\/p> Step 5 — Choose refund destination<\/strong><\/p> Choose whether you want the refund to go to your Hostinger Balance or the original payment method, such as PayPal. You will receive an email confirmation shortly after submitting your request.<\/p> To check the status of your refund, navigate to the Billing<\/strong> section in hPanel and view the Payment History<\/strong>. Once processed, the status will change to Refunded<\/strong>.<\/p> Yes, our VPS hosting plans support the Django <\/strong>framework for building dynamic websites using Python. With our 1-click template installer, you can quickly install Ubuntu 24.04 with OpenLiteSpeed and Django<\/strong>.<\/p> Our Django VPS Hosting<\/a> also includes Kodee, our AI assistant, and a web-based terminal that lets you run commands straight from your browser.<\/p> Hostinger offers various web hosting plans to cater to many user needs. You can use our hosting to create blogs, portfolios, online stores, web applications, game servers, and many more.<\/p> Our hosting service is currently used by over three million users worldwide, including bloggers, freelancers, small businesses, and corporations.<\/p> Read what our clients have to say about our services:<\/span>Why are Hostinger prices so good?<\/h2>
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<\/span>What are Hostinger’s security features?<\/h2>
Server and infrastructure protection<\/h3>
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Data integrity and backups<\/h3>
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Internal security practices<\/h3>
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<\/span>Is Hostinger fast?<\/h2>
<\/a><\/figure><\/span>How can I pay for a Hostinger plan?<\/h2>
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<\/span>Will I get a refund if I cancel my account?<\/h2>
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<\/span>How do I request a refund?<\/h2>
<\/span>Is Django supported at Hostinger?<\/h2>
<\/span>Who uses Hostinger web hosting?<\/h2>
Client Stories<\/h4>\n
\nNohma: Powering Off-Grid Adventures<\/a>
\nHostinger’s Intuitive Panel Makes Managing 150 Websites Easy for Pixel Digital<\/a>
\nDiplomatic Lawn Care: Lawn and Order<\/a><\/p>\n<\/div><\/span>Is Hostinger good for WordPress?<\/h2>