{"id":6683,"date":"2025-11-18T19:21:06","date_gmt":"2025-11-18T19:21:06","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=6683"},"modified":"2025-11-18T19:27:39","modified_gmt":"2025-11-18T19:27:39","slug":"new-outlook-app-not-connecting-to-hostinger-email-what-you-need-to-know","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/new-outlook-app-not-connecting-to-hostinger-email-what-you-need-to-know\/","title":{"rendered":"New Outlook App Not Connecting to Hostinger Email: What You Need to Know"},"content":{"rendered":"<p data-start=\"353\" data-end=\"575\">Microsoft has released a new version of the Outlook app that <strong data-start=\"414\" data-end=\"448\">no longer supports IMAP or POP<\/strong> <strong>connections. It will gradually reject new and current connections entirely by April 30, 2026<\/strong>. Because Hostinger Email uses IMAP\/POP to sync with external apps, the new Outlook interface cannot connect to it.<\/p><p data-start=\"577\" data-end=\"728\">If you recently updated Outlook and your emails stopped syncing or your folders disappeared, this guide explains what changed and what you can do next.<\/p><blockquote><p>&nbsp;<\/p>\n<div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\"><span style=\"font-weight: 400\">Source:<\/span><a href=\"https:\/\/learn.microsoft.com\/en-us\/exchange\/clients-and-mobile-in-exchange-online\/deprecation-of-basic-authentication-exchange-online\" target=\"_blank\" rel=\"noopener\"> <span style=\"font-weight: 400\">Microsoft Support &ndash; Upgrading to new Outlook will not accept IMAP accounts<\/span><\/a><\/div>\n<p>&nbsp;<\/p><\/blockquote><h2 data-start=\"735\" data-end=\"773\" id=\"h-what-changed-in-the-new-outlook\"><strong data-start=\"738\" data-end=\"773\">What Changed in the New Outlook<\/strong><\/h2><p data-start=\"774\" data-end=\"850\">The new Outlook app now supports <strong data-start=\"807\" data-end=\"840\">only Microsoft email accounts<\/strong>, such as:<\/p><ul data-start=\"851\" data-end=\"906\">\n<li data-start=\"851\" data-end=\"866\">\n<p data-start=\"853\" data-end=\"866\">Outlook.com<\/p>\n<\/li>\n<li data-start=\"851\" data-end=\"866\">\n<p data-start=\"853\" data-end=\"866\">Hotmail.com<\/p>\n<\/li>\n<li data-start=\"883\" data-end=\"906\">\n<p data-start=\"885\" data-end=\"906\">Office 365 accounts<\/p>\n<\/li>\n<\/ul><p data-start=\"908\" data-end=\"1022\">External providers &mdash; including Hostinger Email &mdash; <strong data-start=\"957\" data-end=\"975\">cannot connect<\/strong> because IMAP and POP support has been removed.<\/p><h3 data-start=\"1024\" data-end=\"1064\"><strong data-start=\"1028\" data-end=\"1064\">How This Affects Hostinger Email<\/strong><\/h3><p data-start=\"1065\" data-end=\"1102\">After the update, you may experience:<\/p><ul data-start=\"1103\" data-end=\"1298\">\n<li data-start=\"1103\" data-end=\"1147\">\n<p data-start=\"1105\" data-end=\"1147\">Your Hostinger mailbox no longer syncs on the external app or takes too long to load<\/p>\n<\/li>\n<li data-start=\"1148\" data-end=\"1176\">\n<p data-start=\"1150\" data-end=\"1176\">Missing or empty folders and slow search through email data<\/p>\n<\/li>\n<li data-start=\"1177\" data-end=\"1230\">\n<p data-start=\"1179\" data-end=\"1230\">Connection errors when trying to add your mailbox or login, such as &ldquo;Authentication failed&rdquo;<\/p>\n<\/li>\n<li data-start=\"1177\" data-end=\"1230\">\n<p data-start=\"1179\" data-end=\"1230\">Sudden switch to the new Outlook interface without confirmation and involuntary session log off<\/p>\n<\/li>\n<\/ul><p data-start=\"1300\" data-end=\"1379\">&#9888;&#65039; <em data-start=\"1303\" data-end=\"1379\">Microsoft may automatically migrate some users to the new Outlook version.<\/em><\/p><p data-start=\"1381\" data-end=\"1444\">Your email data is <strong data-start=\"1400\" data-end=\"1408\">safe<\/strong> &mdash; only the Outlook app is affected.<\/p><h2 data-start=\"1451\" data-end=\"1470\" id=\"h-your-options\"><strong data-start=\"1454\" data-end=\"1470\">Your Options<\/strong><\/h2><h3 data-start=\"1472\" data-end=\"1528\"><strong data-start=\"1476\" data-end=\"1528\">1. Use an Alternative Email Client (Recommended)<\/strong><\/h3><p data-start=\"1529\" data-end=\"1621\">Apps like <strong data-start=\"1539\" data-end=\"1562\">Mozilla Thunderbird<\/strong> fully support IMAP and work smoothly with Hostinger Email. And y<span style=\"font-weight: 400\">ou can follow our step-by-step guide to set it up:<\/span><span style=\"font-weight: 400\"><br>\n<\/span><span style=\"font-weight: 400\"> &#128073;<\/span><a href=\"https:\/\/www.hostinger.com\/support\/4768584-how-to-set-up-hostinger-email-on-mozilla-thunderbird-desktop-windows\/\"> <span style=\"font-weight: 400\">How to Set Up Hostinger Email on Mozilla Thunderbird (Windows)<\/span><\/a><\/p><p><span style=\"font-weight: 400\">Thunderbird is lightweight, reliable, and frequently updated, making it an excellent replacement for Outlook.<\/span><\/p><h3 data-start=\"1949\" data-end=\"2011\"><strong data-start=\"1953\" data-end=\"2011\">2. Continue Using Classic Outlook (If Still Available)<\/strong><\/h3><p data-start=\"2012\" data-end=\"2106\">The classic version of Outlook still supports IMAP, but Microsoft is gradually phasing it out.<\/p><p data-start=\"2108\" data-end=\"2120\">You can try:<\/p><ul data-start=\"2121\" data-end=\"2390\">\n<li data-start=\"2121\" data-end=\"2192\">\n<p data-start=\"2123\" data-end=\"2192\">Using the <strong data-start=\"2133\" data-end=\"2168\">&ldquo;Switch to the classic Outlook&rdquo;<\/strong> toggle inside the app<\/p>\n<\/li>\n<li data-start=\"2193\" data-end=\"2390\">\n<p data-start=\"2195\" data-end=\"2390\">Downloading the classic version (while still available): <a href=\"https:\/\/support.microsoft.com\/en-us\/office\/install-or-reinstall-classic-outlook-on-a-windows-pc-5c94902b-31a5-4274-abb0-b07f4661edf5\" target=\"_blank\" rel=\"noopener\">Install or reinstall classic Outlook on a Windows PC<\/a><\/p>\n<\/li>\n<\/ul><p data-start=\"2392\" data-end=\"2480\"><em>&#9888;&#65039; This option may become unavailable at any time as Microsoft continues the transition &ndash; the expectation is that change will be final by April 2026.<\/em><\/p><h3 data-start=\"2487\" data-end=\"2527\"><strong data-start=\"2491\" data-end=\"2527\">3. Access Your Email via Webmail<\/strong><\/h3><p data-start=\"2528\" data-end=\"2590\">You can always read and send emails through <a href=\"https:\/\/mail.hostinger.com\/\" target=\"_blank\" rel=\"noopener\">Hostinger Webmail<\/a>:<\/p><p data-start=\"2592\" data-end=\"2622\">&#128073; <a class=\"decorated-link\" href=\"https:\/\/mail.hostinger.com\/\" target=\"_new\" rel=\"noopener\" data-start=\"2595\" data-end=\"2622\">https:\/\/mail.hostinger.com\/<\/a>&nbsp; &nbsp;Our webmail works on any device and does not depend on Outlook.<\/p><h2 data-start=\"2592\" data-end=\"2622\" id=\"h-official-communication-from-microsoft\">Official communication from Microsoft<\/h2><ul>\n<li><a href=\"https:\/\/learn.microsoft.com\/en-us\/exchange\/clients-and-mobile-in-exchange-online\/deprecation-of-basic-authentication-exchange-online\" target=\"_blank\" rel=\"noopener\">Outlook Exchange does not support IMAP<\/a><\/li>\n<li><a href=\"https:\/\/techcommunity.microsoft.com\/blog\/exchange\/exchange-online-to-retire-basic-auth-for-client-submission-smtp-auth\/4114750\" target=\"_blank\" rel=\"noopener\">Exchange Online to retire Basic auth for Client Submission (SMTP AUTH)<\/a><\/li>\n<\/ul><p data-start=\"1623\" data-end=\"1840\">\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft has released a new version of the Outlook app that no longer supports IMAP or POP connections. It will gradually reject new and current&#8230;<\/p>\n","protected":false},"author":593,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[191],"tags":[],"class_list":["post-6683","post","type-post","status-publish","format-standard","hentry","category-hostinger-email-setting-up-email-on-different-devices-and-email-applications"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/new-outlook-app-not-connecting-to-hostinger-email-what-you-need-to-know","default":1}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/6683","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/593"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=6683"}],"version-history":[{"count":3,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/6683\/revisions"}],"predecessor-version":[{"id":6686,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/6683\/revisions\/6686"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=6683"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=6683"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=6683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}