{"id":593,"date":"2023-11-29T09:28:38","date_gmt":"2023-11-29T09:28:38","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2023\/11\/29\/8650482-hostinger-website-builder-troubleshooting-shipping-options\/"},"modified":"2023-11-29T09:28:38","modified_gmt":"2023-11-29T09:28:38","slug":"8650482-hostinger-website-builder-troubleshooting-shipping-options","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/8650482-hostinger-website-builder-troubleshooting-shipping-options\/","title":{"rendered":"Hostinger Website Builder: Troubleshooting Shipping Options"},"content":{"rendered":"<p class=\"no-margin\">If shipping options are incorrectly set up in <b>Hostinger Website Builder<\/b>, the shipping rate is not displayed in the checkout, preventing customers from completing the purchase.<\/p><p class=\"no-margin\">\n<\/p><p class=\"no-margin\">Most of the time, it means that <b><a href=\"\/support\/7055016-website-builder-shipping-based-on-order-price-or-order-weight\" target=\"_blank\" class=\"intercom-content-link\">shipping conditions<\/a><\/b> <b>are not configured properly<\/b>. <\/p><p class=\"no-margin\">\n<\/p><p class=\"no-margin\">There are two types of shipping conditions: based on <b>order<\/b> <b>price<\/b> and on <b>order<\/b> <b>weight<\/b>. When setting up the conditions, the most important thing is to<b> specify the correct minimum\/maximum bounds<\/b>:<\/p><ul>\n<li>\n<p class=\"no-margin\">Minimum order price<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Maximum order price<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Minimum order weight<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Maximum order weight<\/p>\n<\/li>\n<\/ul><p class=\"no-margin\">The <b>lower bound <\/b>of the condition<b> <\/b>(<b>minimum<\/b> order price or weight) <b>is inclusive<\/b>, and the<b> upper bound <\/b>(<b>maximum<\/b> order price or weight) <b>is not inclusive<\/b>. Take a close look at the examples below &#128071; <\/p><div class=\"intercom-interblocks-table-container\">\n<table role=\"presentation\">\n<tbody>\n<tr>\n<td style=\"background-color: #e3e7fa80\">\n<p class=\"intercom-align-center no-margin\"><b>Shipping based on order price<\/b><\/p>\n<\/td>\n<td style=\"background-color: #e3e7fa\">\n<p class=\"intercom-align-center no-margin\"><b>Shipping based on order weight<\/b><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p class=\"no-margin\">To apply a &euro;10 shipping charge to orders up to &euro;30 (&euro;30 not included):<\/p>\n<ul>\n<li>\n<p class=\"no-margin\">Minimum order price: &euro;0 <\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Maximum order price: &euro;30 (not inclusive; if the order total is &euro;30, the shipping would cost &euro;5)<\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin\">To apply a &euro;5 shipping charge to orders between &euro;30 and &euro;50:<\/p>\n<ul>\n<li>\n<p class=\"no-margin\">Minimum order price: &euro;30 (inclusive)<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Maximum order price: &euro;50 (not inclusive)<\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin\">To offer free shipping with orders from &euro;50, you only need to specify the minimum order value of &euro;50<\/p>\n<\/td>\n<td>\n<p class=\"no-margin\">To apply a &euro;10 shipping charge to orders up to 5 kg (5 kg included):<\/p>\n<ul>\n<li>\n<p class=\"no-margin\">Minimum order weight: 0 kg <\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Maximum order weight: 5.001 kg (not inclusive; if the order weighs 5 kg, the shipping would still cost &euro;10)<\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin\">To apply a &euro;5 shipping charge to orders between 5 kg and 10 kg:<\/p>\n<ul>\n<li>\n<p class=\"no-margin\">Minimum order weight: 5.001 kg (inclusive)<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Maximum order weight: 10.001 kg<\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin\">To apply a &euro;3 shipping charge to orders that weigh more than 10 kg, you only need to specify the minimum order weight of 10.001 kg<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><p class=\"no-margin\">Besides, if your shipping options are based on <b>order weight<\/b>, remember to specify <b>product weight<\/b> for all your products, including their variations. You can do that in the <b><a href=\"\/support\/6538340-website-builder-how-to-access-the-online-store-settings\" target=\"_blank\" class=\"intercom-content-link\">product management area<\/a> &#128161;<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn what to do if customers get stuck in the shipping &amp; delivery step while making a purchase on your online store<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[286],"tags":[],"class_list":["post-593","post","type-post","status-publish","format-standard","hentry","category-online-store"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/8650482-hostinger-website-builder-troubleshooting-shipping-options\/","default":1},{"locale":"es-ES","link":"https:\/\/www.hostinger.com\/es\/support\/8650482-hostinger-constructor-de-sitios-web-solucion-de-problemas-de-opciones-de-envio\/","default":0}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=593"}],"version-history":[{"count":0,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/593\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=593"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=593"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}