Step 1 – Update the provider in Registro.br<\/h2>\n- Log in to the Registro.br portal.<\/li>\n
- Navigate to your domain or organization ownership settings.<\/li>\n
- Locate the service provider section and change the provider to HSTDOMAINS (127).<\/li>\n
- Save your changes.<\/li>\n<\/ul>You must update the service provider for both the domain and the ownership\/organization level within Registro.br. If you are currently using an external provider, change the provider to NENHUM (None)<\/strong>, wait 72 hours, and then update it to HSTDOMAINS (127)<\/strong>.<\/div>
For visual instructions, refer to the video guide on How to Change Registro.br Provider<\/a><\/b> (in Portuguese).<\/p>Step 2 – Set up the transfer in hPanel<\/h2>\n- Log in to your hPanel.<\/li>\n
- On the Home page, locate the pending transfer task and click Set up.
\n![\"\"](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/06\/2026-06-17_09-57-300x75.png\")
<\/li>\n - Fill in the domain owner’s contact details.
\n![\"\"](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/06\/2026-06-17_09-47-291x300.png\")
<\/li>\n<\/ol>NOTE<\/strong><\/p>\n- The contact details entered in hPanel must be identical to the information registered in your Registro.br account.<\/li>\n
- Ensure you provide the correct CPF or CNPJ information in the designated field before proceeding.<\/li>\n<\/ul>
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Choose your nameserver preference:<\/p>\n
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Keep existing nameservers<\/b> – Retains your current DNS records.
\n![\"\"](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/06\/2026-06-17_09-49-300x220.png\")
<\/p>\n<\/li>\n- \n
Switch to Hostinger’s nameservers<\/b> – Points your domain to Hostinger immediately.![\"\"](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/06\/2026-06-17_09-50-300x250.png\")
<\/p>\n<\/li>\n<\/ul>\n<\/li>\n- \n
Click Next<\/b> and provide the correct CPF or CNPJ information in the designated field before proceeding.![\"\"](\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/06\/2026-06-17_10-01-300x279.png\")
<\/p>\n<\/li>\n- Click Submit<\/b> to initiate the transfer process.<\/li>\n<\/ol>
Once completed, the transfer initializes. The domain status updates to active in the Domains<\/b> section of your hPanel as soon as the registry processes the change.<\/p>How to Fix Transfer Errors<\/h2>
If you get an error message during the transfer process, follow these steps:<\/p>
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If you are not already using our service provider ( HSTDOMAINS 127<\/b> ), the transfer will not be completed and you will see a warning. To fix it, follow the steps in the video<\/a><\/b> above.<\/p>\n<\/li>\n- \n
If you see the message “Update the provider \/ organization for HSTDOMAINS(127) a Registro.br”<\/b> on your dashboard, simply check whether the provider, ownership or both are configured correctly on Registro.br:
\n<\/p>\n![\"Domain](\"\/support\/wp-content\/uploads\/sites\/55\/2023\/12\/1b3cad99-c4bb-4f9d-942c-b697219ebcec.jpg\")
<\/div>\n\n<\/p><\/li>\n
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After changing the provider, click on “Retry transfer<\/b>”
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For visual instructions, refer to the video guide on How to Change Registro.br Provider<\/a><\/b> (in Portuguese).<\/p> NOTE<\/strong><\/p> Choose your nameserver preference:<\/p>\n Keep existing nameservers<\/b> – Retains your current DNS records. Switch to Hostinger’s nameservers<\/b> – Points your domain to Hostinger immediately. Click Next<\/b> and provide the correct CPF or CNPJ information in the designated field before proceeding. Once completed, the transfer initializes. The domain status updates to active in the Domains<\/b> section of your hPanel as soon as the registry processes the change.<\/p> If you get an error message during the transfer process, follow these steps:<\/p> If you are not already using our service provider ( HSTDOMAINS 127<\/b> ), the transfer will not be completed and you will see a warning. To fix it, follow the steps in the video<\/a><\/b> above.<\/p>\n<\/li>\n If you see the message “Update the provider \/ organization for HSTDOMAINS(127) a Registro.br”<\/b> on your dashboard, simply check whether the provider, ownership or both are configured correctly on Registro.br: \n<\/p><\/li>\n After changing the provider, click on “Retry transfer<\/b>”Step 2 – Set up the transfer in hPanel<\/h2>
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\n<\/p>\n<\/li>\n<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/p>\n<\/li>\nHow to Fix Transfer Errors<\/h2>
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![\"Domain](\"\/support\/wp-content\/uploads\/sites\/55\/2023\/12\/8ea54a4d-5c59-44b8-83e9-11d0d0d08806.jpg\")
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