{"id":572,"date":"2024-01-11T15:17:36","date_gmt":"2024-01-11T15:17:36","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2024\/01\/11\/8807239-how-to-use-the-peppermint-sh-template\/"},"modified":"2026-05-08T13:01:49","modified_gmt":"2026-05-08T13:01:49","slug":"8807239-how-to-use-the-peppermint-sh-template","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/8807239-how-to-use-the-peppermint-sh-template\/","title":{"rendered":"How to Use the Peppermint.sh Template"},"content":{"rendered":"<p class=\"no-margin\"><b><a href=\"https:\/\/peppermint.sh\/\" target=\"_blank\" class=\"intercom-content-link\" rel=\"noopener\">Peppermint.sh<\/a><\/b> is an open-source helpdesk solution offering a feature-rich platform, focused on ease of use and accessibility, especially designed for teams. At Hostinger, you can easily set up Peppermint.sh with just a few clicks using the <b><a href=\"\/support\/4965922-how-to-change-the-operating-system-of-vps\" target=\"_blank\" class=\"intercom-content-link\">Ubuntu 24.04 64bit with Peppermint.sh<\/a> <\/b>VPS template.<\/p><p class=\"no-margin\">\n<\/p><h2 id=\"h_fef0b86cff\">Accessing Your Peppermint.sh Installation<\/h2><p class=\"no-margin\">To access Peppermint.sh, open a web browser and navigate to:<\/p><p class=\"no-margin\">\n<\/p><pre><code>https:\/\/your-vps-ip:1000<\/code><\/pre><p class=\"no-margin\">Make sure to replace <b>your-vps-ip <\/b>with the actual <b><a href=\"\/support\/5139756-how-to-find-vps-ip\" target=\"_blank\" class=\"intercom-content-link\">IP address of your server<\/a>.<\/b><\/p><p class=\"no-margin\">\n<\/p><p class=\"no-margin\">Next, <b>log in<\/b> to the Peppermint.sh interface using the credentials <b>provided in your hPanel<\/b>:<\/p><p class=\"no-margin\">\n<\/p><div class=\"intercom-container intercom-align-center\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2024\/01\/d044b382-55f5-43b1-aa7d-6fcfbfb763a3.jpg\" alt=\"Peppermint.sh sign-in form with email, password fields, forgot password link, and green Sign In button\" width=\"300\" data-media-id=\"2639\"><\/div><p class=\"no-margin\">\n<\/p><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">\n<p class=\"no-margin\">For enhanced security, <b>change your credentials<\/b> after logging in for the first time &#128274; <\/p>\n<\/div><p class=\"no-margin\">\n<\/p><h2 id=\"h_1cf46212e4\">Exploring Peppermint.sh<\/h2><p class=\"no-margin\">Once logged in, get familiar with Peppermint.sh&rsquo;s interface. Check out the dashboard, ticketing system, user management, and other features:<\/p><p class=\"no-margin\">\n<\/p><div class=\"intercom-container intercom-align-center\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2024\/01\/a73dc762-faa1-4622-b9dd-36983fc7b013.jpg\" alt=\"Peppermint dashboard showing ticket stats and a prompt to create the first ticket\" data-media-id=\"2640\"><\/div><p class=\"no-margin\">\n<\/p><h2 id=\"h_73359fa8fb\">Configuring Your Helpdesk<\/h2><ul>\n<li>\n<p class=\"no-margin\"><b>Set Up users and teams<\/b> &ndash; create user accounts for your team members. Assign roles and permissions as needed<br>&#8203;<br>&#8203;<\/p>\n<div class=\"intercom-container intercom-align-center\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2024\/01\/8273cb6c-0602-4f2a-9eed-b1d7e1a86e2e.jpg\" alt=\"Peppermint admin settings open on Internal Users page, with the Users tab selected and New User button visible\" data-media-id=\"2642\"><\/div>\n<p class=\"no-margin\">\n<\/p><\/li>\n<li>\n<p class=\"no-margin\"><b>Set up email integration<\/b> &ndash; add your email settings to receive and respond to tickets via email<br>&#8203;<\/p>\n<div class=\"intercom-container intercom-align-center\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2024\/01\/e7bb41d5-adb9-4779-b227-0560033231a6.jpg\" alt=\"Email queue setup form with Email Queues selected and TLS dropdown set to True\" data-media-id=\"2643\"><\/div>\n<p class=\"no-margin\">\n<\/p><\/li>\n<li>\n<p class=\"no-margin\"><b>Third-party Integrations <\/b>&ndash; leverage any available integrations with other tools and platforms used by your team to streamline your workflow<br>&#8203;<\/p>\n<div class=\"intercom-container intercom-align-center\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2024\/01\/9431c1ab-2519-4d32-b707-c671a06a1345.jpg\" alt=\"Webhook settings page with Webhooks selected, showing active toggle and Add Webhook button\" data-media-id=\"2644\"><\/div>\n<\/li>\n<\/ul><p class=\"no-margin\">\n<\/p><p class=\"no-margin\">With Peppermint.sh on your Hostinger VPS, setting up an efficient and user-friendly helpdesk system is straightforward. Peppermint.sh offers a robust set of features that can enhance your team&rsquo;s customer support capabilities.<\/p><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">\n<p class=\"no-margin\">For more detailed information and best practices, refer to the <b><a href=\"https:\/\/docs.peppermint.sh\/\" target=\"_blank\" class=\"intercom-content-link\" rel=\"noopener\">Peppermint.sh documentation<\/a><\/b>  &#128161; <\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Getting started with the Peppermint.sh VPS Template<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[206],"tags":[],"class_list":["post-572","post","type-post","status-publish","format-standard","hentry","category-vps-os-and-templates"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/8807239-how-to-use-the-peppermint-sh-template\/","default":1}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/572","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=572"}],"version-history":[{"count":1,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/572\/revisions"}],"predecessor-version":[{"id":2647,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/572\/revisions\/2647"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=572"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=572"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}