{"id":528,"date":"2024-03-19T10:12:35","date_gmt":"2024-03-19T10:12:35","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2024\/03\/19\/9088216-what-is-hostinger-refund-policy\/"},"modified":"2026-03-16T12:12:00","modified_gmt":"2026-03-16T12:12:00","slug":"9088216-what-is-hostinger-refund-policy","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/9088216-what-is-hostinger-refund-policy\/","title":{"rendered":"What Is Hostinger Refund Policy?"},"content":{"rendered":"<p class=\"no-margin\">We are sorry that you are considering refunding your services. For a step-by-step guide to the refund process, refer to this guide: <b><a class=\"intercom-content-link\" href=\"\/support\/3958999-how-to-get-a-refund\" target=\"_blank\" rel=\"noopener\">How to Get a Refund<\/a><\/b>.<\/p><p class=\"no-margin\">You can consult the <b>full Refund Policy<\/b>, including a detailed list of refundable and non-refundable TLDs and information about chargebacks here:<\/p><div class=\"intercom-container intercom-align-center\"><a class=\"intercom-h2b-button\" href=\"https:\/\/www.hostinger.com\/legal\/refund-policy\" target=\"_blank\" rel=\"noopener\">Refund Policy<\/a><\/div><p class=\"no-margin\">The main points are summarized below:<\/p><h2 id=\"h_eaff2b9f90\">What is Included in The 30-Day Money-Back Guarantee?<\/h2><p class=\"no-margin\">The following services can be refunded within <b>30 days<\/b> of purchase, if paid with any method other than cryptocurrency:<\/p><ul>\n<li>\n<p class=\"no-margin\"><b>New<\/b> purchases and <b>renewals <\/b>of Web, Cloud, KVM VPS, and Game Panel <b>hosting plans<\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b>Hostinger Email <\/b>&ndash; new purchases, renewals, and upgrades<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b>Titan Email <\/b>&ndash; new purchases, renewals and upgrades<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b>Upgrades <\/b>of <b>Web or Cloud <\/b>hosting plans<\/p>\n<\/li>\n<\/ul><h2 id=\"h_0b48c912a7\">Non-Refundable Services<\/h2><p class=\"no-margin\">The following services are not eligible for refunds:<\/p><ul>\n<li>\n<p class=\"no-margin\"><b>Domain name renewals<\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Completed domain <b>transfers<\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Domain <b>redemption fees<\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b>Domain <\/b>name <b>registrations<\/b> for most <b>country-code TLDs<\/b> (for example, .uk, .co.uk, .in, co.in, .fr, .lt, .ca, .com.au, .us, among others)<\/p>\n<ul>\n<li>\n<p class=\"no-margin\">Except .br, .com.br and .net.br domains, which are refundable within 7 days of registration<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"no-margin\"><b>Google Workspace<\/b> Email<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">VPS <b><a class=\"intercom-content-link\" href=\"\/support\/7034536-how-to-purchase-a-control-panel-license-for-vps\" target=\"_blank\" rel=\"noopener\">Control Panel Licenses<\/a><\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><b>Upgrades <\/b>for <b>KVM VPS and Game Panel hosting<\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Any purchases made with <b>cryptocurrencies, tokens or digital assets<\/b><\/p>\n<\/li>\n<li><strong>LLM credits purchased&nbsp;<\/strong><\/li>\n<\/ul><p class=\"no-margin\">As well as any canceled services failing to comply with our <b><a class=\"intercom-content-link\" href=\"https:\/\/www.hostinger.com\/legal\/universal-terms-of-service-agreement\" target=\"_blank\" rel=\"noopener\">Terms of Service<\/a><\/b>.<\/p><h2 id=\"h_c3cd51d270\">Special Refund Terms<\/h2><p class=\"no-margin\">Some services have <b>specific refund conditions<\/b> due to registrar or payment gateway limitations:<\/p><ul>\n<li>\n<p class=\"no-margin\"><b>New domain <\/b>name registrations for most general TLDs (for example, .com, .net, .org, etc.) are refundable within <b>96 hours<\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">If your refunded plan included a <b>free domain<\/b>, we may deduct the price of the domain. In that case, you will <b>keep ownership<\/b> of the domain for the rest of the billing period<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Domain name <b>transfers <\/b>can be refunded if <b>unsuccessful <\/b>and the refund is requested within <b>96 hours<\/b>. For .br, .com.br, and .net.br domains, transfers are refundable within 7 days<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Purchases made using the Multibanco or GCash payment methods are only refundable to <b><a class=\"intercom-content-link\" href=\"\/support\/4334278-how-to-use-hostinger-balance\" target=\"_blank\" rel=\"noopener\">Hostinger Balance<\/a><\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Partial refunds are not supported for payments made with VTC Pay<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">After refunding a VPS, next VPS refund will be available <b>after 180 days<\/b><\/p>\n<\/li>\n<\/ul><h2 id=\"h_d82902e556\">Hostinger Balance Refunds<\/h2><p class=\"no-margin\">Once a refund to <b><a class=\"intercom-content-link\" href=\"\/support\/3958999-how-to-get-a-refund#h_0f76629c5b\" target=\"_blank\" rel=\"noopener\">Hostinger Balance<\/a><\/b> is initiated, it can no longer be refunded to a different payment source.<\/p><p class=\"no-margin\"><b>NOTES<\/b><\/p><ul>\n<li>\n<p class=\"no-margin\">As soon as a refund is processed, the associated services are canceled automatically and will stop working<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Some payment sources do not allow direct refunds; in that case, we will require you to provide further information regarding an alternative payment method<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Application of the 30-day money-back guarantee on hosting services<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[224],"tags":[],"class_list":["post-528","post","type-post","status-publish","format-standard","hentry","category-issues-with-payment"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/9088216-what-is-hostinger-refund-policy\/","default":1}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/528","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=528"}],"version-history":[{"count":3,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/528\/revisions"}],"predecessor-version":[{"id":8728,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/528\/revisions\/8728"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=528"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=528"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=528"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}