{"id":407,"date":"2025-02-14T07:46:13","date_gmt":"2025-02-14T07:46:13","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2025\/02\/14\/10558490-how-to-fix-common-errors-when-creating-a-migration-request-in-hostinger\/"},"modified":"2026-03-16T12:11:58","modified_gmt":"2026-03-16T12:11:58","slug":"10558490-how-to-fix-common-errors-when-creating-a-migration-request-in-hostinger","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/10558490-how-to-fix-common-errors-when-creating-a-migration-request-in-hostinger\/","title":{"rendered":"How to Fix Common Errors When Creating a Migration Request in Hostinger"},"content":{"rendered":"<p class=\"no-margin\">When creating a migration request, you might run into some common errors. Don&rsquo;t worry&mdash;this guide will walk you through how to fix them step by step.<\/p><p class=\"no-margin\">\n<\/p><h2 id=\"h_2d8ea16c82\">Domain is pointing to Hostinger&rsquo;s nameservers<\/h2><p class=\"no-margin\">Error Message: <i>&ldquo;You can only migrate a website hosted on another provider here.&rdquo;<\/i><\/p><p class=\"no-margin\">\n<\/p><div class=\"intercom-container\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2025\/02\/fb57ddeb-51a7-4aa9-8662-ed976833e627.jpg\"><\/div><p class=\"no-margin\">\n<\/p><h3 id=\"h_688c2a4797\">What causes this?<\/h3><p class=\"no-margin\">This error happens if the domain is pointing to Hostinger&rsquo;s nameservers.<\/p><p class=\"no-margin\">\n<\/p><h3 id=\"h_c4815ceb3b\">How to fix It<\/h3><p class=\"no-margin\">You need to change the nameservers back to previous hosting&rsquo;s nameservers. Keep in mind that propagation takes 24 hours to be completed.<\/p><p class=\"no-margin\">\n<\/p><h2 id=\"h_c5b5ecdc5f\">Inaccessible login URL<\/h2><p class=\"no-margin\">Error Message: <i>&ldquo;Login URL to WordPress admin dashboard is incorrect.&rdquo;<\/i><\/p><p class=\"no-margin\">\n<\/p><div class=\"intercom-container\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2025\/02\/6991363e-4317-4faa-a8db-2618d1d46954.jpg\"><\/div><p class=\"no-margin\">\n<\/p><h3 id=\"h_f79ac766a5\">What causes this?<\/h3><p class=\"no-margin\">This error happens if the login URL is showing an error (404 error, 503 error, etc).<\/p><p class=\"no-margin\">\n<\/p><h3 id=\"h_236fe8d479\">How to fix It<\/h3><ol>\n<li>\n<p class=\"no-margin\">Make sure that your domain is pointing to the previous hosting&rsquo;s server.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Once the domain is pointing to your previous hosting server, check if the login URL is accessible. If it&rsquo;s still not accessible, contact previous hosting support to troubleshoot the error.<\/p>\n<\/li>\n<\/ol><p class=\"no-margin\">\n<\/p><h2 id=\"h_a17b2b7913\">Incorrect login credentials<\/h2><p class=\"no-margin\">Error Message: <i>&ldquo;Your given login credentials to Admin dashboard panel are incorrect.&rdquo;<\/i><\/p><p class=\"no-margin\">\n<\/p><div class=\"intercom-container\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2025\/02\/b347ce72-e709-4ef9-905e-a7628ae8d772.jpg\"><\/div><p class=\"no-margin\">\n<\/p><h3 id=\"h_2699d31cb7\">What causes this?<\/h3><p class=\"no-margin\">This error happens if:<\/p><ul>\n<li>\n<p class=\"no-margin\">The username or password is incorrect.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Two-factor authentication (2FA), CAPTCHA, or verification prompts are enabled, which block the login process.<\/p>\n<\/li>\n<\/ul><h3 id=\"h_f4c137b811\">How to fix It<\/h3><ol>\n<li>\n<p class=\"no-margin\">Double-check the username and password to ensure they&rsquo;re correct.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Disable 2FA or CAPTCHA temporarily while creating the migration request.<\/p>\n<\/li>\n<\/ol><p class=\"no-margin\">You can find some guides on how to disable them:<\/p><ul>\n<li>\n<p class=\"no-margin\"><a href=\"\/support\/9532087-how-to-disable-2fa-for-website-migration\" target=\"_blank\" class=\"intercom-content-link\">How to Disable 2FA for Website Migration<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"\/support\/9539459-how-to-disable-captcha-on-wordpress\" target=\"_blank\" class=\"intercom-content-link\">How to disable CAPTCHA on WordPress<\/a><\/p>\n<\/li>\n<\/ul><p class=\"no-margin\">Once everything is verified, try submitting the migration request again.<\/p><p class=\"no-margin\">\n<\/p><p class=\"no-margin\">\n<\/p><h2 id=\"h_cdc7a855c8\">User requires Administrator role<\/h2><p class=\"no-margin\">Error Message: <i>&ldquo;The given user requires Administrator role.&rdquo;<\/i><\/p><p class=\"no-margin\">\n<\/p><div class=\"intercom-container\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2025\/02\/02815313-929a-44e7-8af7-ee2f8f82d33d.jpg\"><\/div><p class=\"no-margin\">\n<\/p><h3 id=\"h_462418ea01\">What causes this?<\/h3><p class=\"no-margin\">This error appears if the username you&rsquo;re using doesn&rsquo;t have an Administrator role, which is required to create a migration request.<\/p><p class=\"no-margin\">\n<\/p><h3 id=\"h_c6b9af058d\">How to fix It<\/h3><ol>\n<li>\n<p class=\"no-margin\">Go to WordPress Dashboard &rarr; Users &rarr; All Users.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Find the username and click Edit. <\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Scroll down to the &ldquo;Role&rdquo; section.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Change the role to Administrator and click Save Changes.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Now, try submitting the migration request again.<\/p>\n<p class=\"no-margin\">\n<\/p><\/li>\n<\/ol><p class=\"no-margin\">By following these steps, you can easily resolve the most common errors that may appear when creating a migration request. Double-check your login details, ensure the right plugins are installed, and confirm that your user role is set to Administrator to avoid any issues.<\/p><p class=\"no-margin\">\n<\/p><p class=\"no-margin\">\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comprehensive guide to fix common errors when creating a migration request in Hostinger<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[209],"tags":[],"class_list":["post-407","post","type-post","status-publish","format-standard","hentry","category-migrating-to-hostinger"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/10558490-how-to-fix-common-errors-when-creating-a-migration-request-in-hostinger\/","default":1},{"locale":"pt-PT","link":"https:\/\/www.hostinger.com\/br\/support\/10558490-como-solucionar-erros-comuns-ao-fazer-um-pedido-de-migracao-na-hostinger\/","default":0}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=407"}],"version-history":[{"count":1,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/407\/revisions"}],"predecessor-version":[{"id":2081,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/407\/revisions\/2081"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=407"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=407"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}