{"id":407,"date":"2025-02-14T07:46:13","date_gmt":"2025-02-14T07:46:13","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2025\/02\/14\/10558490-how-to-fix-common-errors-when-creating-a-migration-request-in-hostinger\/"},"modified":"2026-07-21T07:38:33","modified_gmt":"2026-07-21T07:38:33","slug":"10558490-how-to-fix-common-errors-when-creating-a-migration-request-in-hostinger","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/10558490-how-to-fix-common-errors-when-creating-a-migration-request-in-hostinger\/","title":{"rendered":"How to fix common errors when creating a migration request in Hostinger"},"content":{"rendered":"<p class=\"no-margin\">When creating a migration request, you might run into some common errors. Don&rsquo;t worry&mdash;this guide will walk you through how to fix them step by step.<\/p><h2 id=\"h_2d8ea16c82\">Domain is pointing to Hostinger&rsquo;s nameservers<\/h2><p class=\"no-margin\">Error Message: <i>&ldquo;You can only migrate a website hosted on another provider here.&rdquo;<\/i><\/p><div class=\"intercom-container\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2025\/02\/fb57ddeb-51a7-4aa9-8662-ed976833e627.jpg\" alt=\"Hostinger migration request error message about only migrating websites hosted by another provider\" data-media-id=\"2074\"><\/div><h3 id=\"h_688c2a4797\">What causes this?<\/h3><p class=\"no-margin\">This error happens if the domain is pointing to Hostinger&rsquo;s nameservers.<\/p><h3 id=\"h_c4815ceb3b\">How to fix It<\/h3><p class=\"no-margin\">You need to change the nameservers back to previous hosting&rsquo;s nameservers. Keep in mind that propagation takes 24 hours to be completed.<\/p><h2 id=\"h_c5b5ecdc5f\">Inaccessible login URL<\/h2><p class=\"no-margin\">Error Message: <i>&ldquo;Login URL to WordPress admin dashboard is incorrect.&rdquo;<\/i><\/p><div class=\"intercom-container\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2025\/02\/6991363e-4317-4faa-a8db-2618d1d46954.jpg\" alt=\"Hostinger migration request error: incorrect WordPress admin login URL highlighted in pink alert\" data-media-id=\"2075\"><\/div><h3 id=\"h_f79ac766a5\">What causes this?<\/h3><p class=\"no-margin\">This error happens if the login URL is showing an error (404 error, 503 error, etc).<\/p><h3 id=\"h_236fe8d479\">How to fix It<\/h3><ol>\n<li>\n<p class=\"no-margin\">Make sure that your domain is pointing to the previous hosting&rsquo;s server.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Once the domain is pointing to your previous hosting server, check if the login URL is accessible. If it&rsquo;s still not accessible, contact previous hosting support to troubleshoot the error.<\/p>\n<\/li>\n<\/ol><h2 id=\"h_a17b2b7913\">Incorrect login credentials<\/h2><p class=\"no-margin\">Error Message: <i>&ldquo;Your given login credentials to Admin dashboard panel are incorrect.&rdquo;<\/i><\/p><div class=\"intercom-container\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2025\/02\/b347ce72-e709-4ef9-905e-a7628ae8d772.jpg\" alt=\"Hostinger WordPress migration form showing an error for incorrect admin login URL\" data-media-id=\"2077\"><\/div><h3 id=\"h_2699d31cb7\">What causes this?<\/h3><p class=\"no-margin\">This error happens if:<\/p><ul>\n<li>\n<p class=\"no-margin\">The username or password is incorrect.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Two-factor authentication (2FA), CAPTCHA, or verification prompts are enabled, which block the login process.<\/p>\n<\/li>\n<\/ul><h3 id=\"h_f4c137b811\">How to fix It<\/h3><ol>\n<li>\n<p class=\"no-margin\">Double-check the username and password to ensure they&rsquo;re correct.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Disable 2FA or CAPTCHA temporarily while creating the migration request.<\/p>\n<\/li>\n<\/ol><p class=\"no-margin\">You can find some guides on how to disable them:<\/p><ul>\n<li>\n<p class=\"no-margin\"><a class=\"intercom-content-link\" href=\"\/support\/9532087-how-to-disable-2fa-for-website-migration\/\" target=\"_blank\" rel=\"noopener\">How to Disable 2FA for Website Migration<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a class=\"intercom-content-link\" href=\"\/support\/9539459-how-to-disable-captcha-on-wordpress\/\" target=\"_blank\" rel=\"noopener\">How to disable CAPTCHA on WordPress<\/a><\/p>\n<\/li>\n<\/ul><p class=\"no-margin\">Once everything is verified, try submitting the migration request again.<\/p><h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\">Special case: Anti-bot or CAPTCHA protection with a custom login URL<\/h3><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you use a <strong>custom login URL<\/strong> (not the default <code class=\"bg-text-200\/5 border border-0.5 border-border-300 text-danger-000 whitespace-pre-wrap rounded-[0.4rem] px-1 py-px text-[0.9rem]\">\/wp-admin<\/code>) and has <strong>anti-bot or CAPTCHA protection<\/strong> enabled on your current host (e.g. SiteGround), the migration system may fail to verify their WordPress credentials even if the username and password are correct. The protection blocks our server from reaching the login page before authentication can be attempted.<\/p><h3 id=\"h_f4c137b811\">How to fix It<\/h3><ol class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Temporarily disable anti-bot or CAPTCHA protection on your current host, then resubmit the migration request<\/li>\n<li class=\"whitespace-normal break-words pl-2\">If you&rsquo;re unable to disable it, you can <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.hostinger.com\/support\/how-to-migrate-a-wordpress-website-to-hostinger-using-a-backup-file\/\">upload a backup<\/a> instead<\/li>\n<\/ol><h2 id=\"h_cdc7a855c8\">User requires Administrator role<\/h2><p class=\"no-margin\">Error Message: <i>&ldquo;The given user requires Administrator role.&rdquo;<\/i><\/p><div class=\"intercom-container\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2025\/02\/02815313-929a-44e7-8af7-ee2f8f82d33d.jpg\" alt=\"WordPress login screen with error message requiring the Administrator role for the selected user\" data-media-id=\"2078\"><\/div><h3 id=\"h_462418ea01\">What causes this?<\/h3><p class=\"no-margin\">This error appears if the username you&rsquo;re using doesn&rsquo;t have an Administrator role, which is required to create a migration request.<\/p><h3 id=\"h_c6b9af058d\">How to fix It<\/h3><ol>\n<li>\n<p class=\"no-margin\">Go to WordPress Dashboard &rarr; Users &rarr; All Users.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Find the username and click Edit.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Scroll down to the &ldquo;Role&rdquo; section.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Change the role to Administrator and click Save Changes.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Now, try submitting the migration request again.<\/p>\n<p class=\"no-margin\">\n<\/p><\/li>\n<\/ol><p class=\"no-margin\">By following these steps, you can easily resolve the most common errors that may appear when creating a migration request. Double-check your login details, ensure the right plugins are installed, and confirm that your user role is set to Administrator to avoid any issues.<\/p><p class=\"no-margin\">\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comprehensive guide to fix common errors when creating a migration request in Hostinger<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[209],"tags":[],"class_list":["post-407","post","type-post","status-publish","format-standard","hentry","category-migrating-to-hostinger"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/10558490-how-to-fix-common-errors-when-creating-a-migration-request-in-hostinger\/","default":1},{"locale":"pt-BR","link":"https:\/\/www.hostinger.com\/br\/support\/10558490-como-solucionar-erros-comuns-ao-fazer-um-pedido-de-migracao-na-hostinger\/","default":0}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=407"}],"version-history":[{"count":4,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/407\/revisions"}],"predecessor-version":[{"id":12681,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/407\/revisions\/12681"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=407"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=407"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}