{"id":347,"date":"2025-04-03T10:40:39","date_gmt":"2025-04-03T10:40:39","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2025\/04\/03\/11027848-how-to-identify-and-handle-unauthorized-payments-from-hostinger\/"},"modified":"2025-12-23T13:51:15","modified_gmt":"2025-12-23T13:51:15","slug":"11027848-how-to-identify-and-handle-unauthorized-payments-from-hostinger","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/11027848-how-to-identify-and-handle-unauthorized-payments-from-hostinger\/","title":{"rendered":"How to identify and handle unauthorized payments from Hostinger"},"content":{"rendered":"<p class=\"no-margin\">When reviewing your card or bank statements, you may come across a charge that you do not immediately recognize. This article will help you determine if the charge is from Hostinger, what steps to take if you are unsure about a payment, and how to handle unauthorized transactions.<br>\n&#8203;<\/p><h2 id=\"h_3a5f080d35\"><b>How Hostinger payments appear on your statement<\/b><\/h2><p class=\"no-margin\">Payments made to Hostinger typically appear on your card or bank statements under one of the following descriptors:<\/p><ul>\n<li>\n<p class=\"no-margin\">HOSTINGER.COM&#8203;<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">HOSTINGER*SERVICES<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">HOSTINGER.COM\/LT<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">HOSTINGER INTERNATIONAL<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">DM.HOSTINGERCOMBR<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">EBN*HOSTINGER<\/p>\n<\/li>\n<\/ul><p class=\"no-margin\">Depending on your bank or payment provider, slight variations of these descriptors may appear. If you recently purchased a hosting plan, domain, or any other service from Hostinger, it is likely that the charge corresponds to your purchase.<\/p><h2 id=\"h_058f396b48\"><b>What to do if you do not recognize a charge<\/b><\/h2><p class=\"no-margin\">If you find a charge on your payment method with one of the concepts above that you do not recognize, follow these steps:<\/p><ol>\n<li>\n<p class=\"no-margin\">Check Your Hostinger Account<b>&#8203;<\/b><\/p>\n<ul>\n<li>\n<p class=\"no-margin\">Log in to your&nbsp;<a class=\"intercom-content-link\" href=\"https:\/\/auth.hostinger.com\/in\/login\" target=\"_blank\" rel=\"noopener\">Hostinger account<\/a>.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Go to Billing <span style=\"font-weight: 400\">&rarr;<\/span> <a href=\"https:\/\/hpanel.hostinger.com\/billing\/payment-history\/paid\" target=\"_blank\" rel=\"noopener\">Payment History<\/a> to review recent transactions.<br>\n&#8203;<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"no-margin\">Verify tour subscriptions<b><br>\n<\/b><\/p>\n<ul>\n<li>\n<p class=\"no-margin\">Review any active hosting plans, domain registrations, or additional services that may have renewed automatically.&#8203;<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Check if a family member, business partner, or colleague has made a purchase on your behalf.<br>\n&#8203;<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"no-margin\">Search your email for payment confirmations<b><br>\n&#8203;<\/b><\/p>\n<ul>\n<li>\n<p class=\"no-margin\">Look for emails from Hostinger regarding order confirmations or invoice receipts.&#8203;<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Payment confirmation emails are typically sent to the email address associated with your Hostinger account.<br>\n&#8203;<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"no-margin\">Check other Hostinger accounts<\/p>\n<ul>\n<li>\n<p class=\"no-margin\">Check if the payment is not on other accounts you may have created with your other email addresses.<br>\n&#8203;<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"no-margin\">Gather payment verification details<\/p>\n<ul>\n<li>\n<p class=\"no-margin\">If you were charged on a card, gather a photo of the credit card used, showing the first 6 and last 4 numbers only:&#8203;<\/p>\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2025\/04\/32a62ad5-4938-408e-ad5d-f53f5f71f5e3.jpg\"><\/div>\n<p class=\"no-margin\">Or your bank statement showing the date and amount of the payment. The statement should clearly display:<br>\n&#8203;<\/p>\n<ul>\n<li>\n<p class=\"no-margin\">Payment date<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Amount paid<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Transaction destination (Hostinger)<br>\n&#8203;<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"no-margin\">If your were charged on Paypal, gather your PayPal email and your transaction ID<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">If you were charged on UPI, gather your Email ID associated with your UPI, the mobile number related to your UPI and a screenshot of the payment proof<br>\n&#8203;<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"no-margin\">Upload Your Payment Proof<\/p>\n<ul>\n<li>\n<p class=\"no-margin\">Open the <a class=\"intercom-content-link\" href=\"https:\/\/auth.hostinger.com\/documents\" target=\"_blank\" rel=\"noopener\">Document upload<\/a> form.<\/p>\n<\/li>\n<li>Upload your card photo or bank statement as a PDF document or image.&#8203;<br>\n&#8203;<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"no-margin\">Contact Customer Support<\/p>\n<ul>\n<li>\n<p class=\"no-margin\">Once you have submitted the required documents, contact our team from hPanel by clicking on the <strong>Ask Kodee<\/strong> button in the bottom-right corner.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Our team will review your submission and help locate the payment and take the appropriate next steps.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol><h2 id=\"h_5f05247d01\"><b>Handling unauthorized charges<\/b><\/h2><p class=\"no-margin\">If you suspect that your credit or debit card has been used without your authorization, take the following steps immediately:<\/p><ol>\n<li>\n<p class=\"no-margin\">Report the unauthorized transaction to Hostinger<b><br>\n<\/b><\/p>\n<ul>\n<li>\n<p class=\"no-margin\"><a href=\"https:\/\/www.hostinger.com\/support\/1583780-how-to-contact-hostinger-support\/\">Contact us<\/a> and provide transaction details, including the charge amount and date.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Our team will investigate the issue and assist you in resolving the matter.<br>\n&#8203;<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"no-margin\">Secure your Hostinger account<\/p>\n<ul>\n<li>\n<p class=\"no-margin\"><a href=\"https:\/\/www.hostinger.com\/support\/1583257-how-to-change-your-hostinger-account-password\/\">Change your Hostinger account password<\/a> to prevent unauthorized access.&#8203;<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a href=\"https:\/\/www.hostinger.com\/support\/4888148-how-to-set-up-two-factor-authentication-on-your-hostinger-account\/\">Enable two-factor authentication<\/a> (2FA) for additional security.<br>\n&#8203;<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol><h2 id=\"h_8a92431c9c\"><b>Preventing unrecognized or unauthorized charges<\/b><\/h2><ul>\n<li>\n<p class=\"no-margin\">Keep track of your subscription renewals by enabling email notifications.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Ensure that your Hostinger account email is up-to-date.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Use a secure payment method and regularly review your account transactions.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Enable two-factor authentication (2FA) to enhance account security.<br>\n&#8203;<\/p>\n<\/li>\n<\/ul><p class=\"no-margin\">By following these steps, you can easily verify charges from Hostinger and handle any unauthorized payments effectively. If you need further assistance, our support team is always ready to help!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When reviewing your card or bank statements, you may come across a charge that you do not immediately recognize. This article will help you determine&#8230;<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[224],"tags":[],"class_list":["post-347","post","type-post","status-publish","format-standard","hentry","category-issues-with-payment"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/11027848-how-to-identify-and-handle-unauthorized-payments-from-hostinger\/","default":1}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/347","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=347"}],"version-history":[{"count":4,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/347\/revisions"}],"predecessor-version":[{"id":7198,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/347\/revisions\/7198"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=347"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=347"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}