{"id":343,"date":"2025-04-10T01:57:44","date_gmt":"2025-04-10T01:57:44","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2025\/04\/10\/11063319-hostinger-horizons-preview-error\/"},"modified":"2026-09-18T14:40:52","modified_gmt":"2026-09-18T14:40:52","slug":"11063319-hostinger-ai-builder-agentic-mode-preview-error","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/11063319-hostinger-ai-builder-agentic-mode-preview-error\/","title":{"rendered":"Hostinger AI Builder: How to fix a blank preview screen in agentic mode"},"content":{"rendered":"<p class=\"no-margin\">Fix a blank or white preview screen in <a data-click-id=\"hgr-post-content-link-hostinger-ai-builder\" href=\"https:\/\/hostinger.com\/ai-builder\" target=\"_blank\" rel=\"noopener\">Hostinger AI Builder<\/a> agentic mode by capturing a console screenshot and <a data-click-id=\"hgr-post-content-link-contacting-hostinger-support\" href=\"https:\/\/www.hostinger.com\/support\/1583780-how-to-contact-hostinger-support\/\">contacting Hostinger support<\/a>. This issue occurs when your preview screen appears fully white or blank instead of showing your project.<\/p><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">For other preview or script errors, see <a data-click-id=\"hgr-post-content-link-troubleshooting-and-fixing-errors-in-agentic-mode\" href=\"https:\/\/www.hostinger.com\/support\/10506025-hostinger-ai-builder-agentic-mode-troubleshooting\/\">troubleshooting and fixing errors in agentic mode.<\/a><\/div><p class=\"no-margin\">The <b>Preview situation<\/b> applies to situations in which:<\/p><ul>\n<li>\n<p class=\"no-margin\">Your preview screen is fully white or blank, as in the image below:<\/p>\n<\/li>\n<\/ul><div class=\"intercom-container intercom-align-center\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2025\/04\/19f541cc-5748-48c0-a7e5-f0f567cadaf4.jpg\" alt=\"Hostinger AI Builder preview error with blank white page and browser toolbar\" data-media-id=\"1874\"><\/div><h2 id=\"h_685df1ef84\">Troubleshooting steps<\/h2><p class=\"no-margin\">In case you face such situation, our engineers will investigate it for you. For that, take a console screenshot of the error faced and reach out to our Customer Success team: <a data-click-id=\"hgr-post-content-link-how-to-contact-hostinger-support\" class=\"intercom-content-link\" href=\"\/support\/1583780-how-to-contact-hostinger-support\/\" target=\"_blank\" rel=\"noopener\">How to contact Hostinger support<\/a><\/p><p class=\"no-margin\">To take a console screenshot, follow these steps:<\/p><ol>\n<li>\n<p class=\"no-margin\">Open the <b>Console<\/b> tab in your browser:<br>\nFor Chrome\/Firefox on Windows: <b>CTRL+SHIFT+J<\/b><br>\nFor Chrome\/Firefox on Mac: <b>COMMAND+OPTION+J <\/b><br>\nFor Safari on Mac: <b>COMMAND+OPTION+C<\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Reload the page and repeat the steps to catch the same error.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Take a screenshot of the console errors and send it to <a data-click-id=\"hgr-post-content-link-our-support\" class=\"intercom-content-link\" href=\"\/support\/1583780-how-to-contact-hostinger-support\/\" target=\"_blank\" rel=\"noopener\">our support<\/a>:<\/p>\n<ul>\n<li>\n<p class=\"no-margin\"><a data-click-id=\"hgr-post-content-link-screenshotting-with-windows\" class=\"intercom-content-link\" href=\"https:\/\/support.microsoft.com\/en-us\/windows\/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b\" target=\"_blank\" rel=\"noopener\">Screenshotting with Windows<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a data-click-id=\"hgr-post-content-link-take-a-screenshot-on-your-mac\" class=\"intercom-content-link\" href=\"https:\/\/support.apple.com\/en-us\/HT201361#:~:text=To%20take%20a%20screenshot%2C%20press,it%20to%20edit%20the%20screenshot.\" target=\"_blank\" rel=\"noopener\">Take a screenshot on your Mac<\/a><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\"><a data-click-id=\"hgr-post-content-link-lightshot-extension-for-screenshots\" class=\"intercom-content-link\" href=\"https:\/\/app.prntscr.com\/en\/index.html\" target=\"_blank\" rel=\"noopener\">Lightshot extension for screenshots<\/a><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol><p>Your report gives Hostinger&rsquo;s team the information needed to investigate and resolve the blank preview screen issue.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Troubleshoot a blank or white preview screen in Hostinger AI Builder agentic mode.<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[293],"tags":[],"class_list":["post-343","post","type-post","status-publish","format-standard","hentry","category-ai-builder"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/11063319-hostinger-ai-builder-agentic-mode-preview-error","default":1}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=343"}],"version-history":[{"count":6,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/343\/revisions"}],"predecessor-version":[{"id":18154,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/343\/revisions\/18154"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=343"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=343"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}