{"id":24842,"date":"2026-11-09T02:52:43","date_gmt":"2026-11-09T02:52:43","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=24842"},"modified":"2026-11-09T02:52:43","modified_gmt":"2026-11-09T02:52:43","slug":"hostinger-reach-how-to-set-up-a-whatsapp-auto-reply","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/hostinger-reach-how-to-set-up-a-whatsapp-auto-reply\/","title":{"rendered":"Hostinger Reach: How to set up a WhatsApp auto-reply"},"content":{"rendered":"<p><a data-click-id=\"hgr-post-content-link-hostinger-reach\" href=\"https:\/\/www.hostinger.com\/email-marketing\">Hostinger Reach<\/a> WhatsApp auto-reply sends an automatic message to anyone who messages your connected WhatsApp number, so contacts who reply to a campaign learn right away how to reach your business. Turn on Auto-reply in the WhatsApp settings, write your message, and set a daily credit limit to control how many credits auto-replies use each day.<\/p><h3><strong>Before you start<\/strong><\/h3><ul>\n<li>Connect your WhatsApp Business Account, as described in <a data-click-id=\"hgr-post-content-link-hostinger-reach-how-to-connect-whatsapp-and-complete-meta-se\" href=\"https:\/\/www.hostinger.com\/support\/hostinger-reach-connect-whatsapp-and-complete-meta-setup\/\">Hostinger Reach: How to connect WhatsApp and complete Meta setup<\/a>.<\/li>\n<\/ul><h2 id=\"h-set-up-a-whatsapp-auto-reply-in-hostinger-reach\">Set up a WhatsApp auto-reply in Hostinger Reach<\/h2><p>Set up a WhatsApp auto-reply from the <strong>Auto-reply<\/strong> section of the WhatsApp settings in Hostinger Reach.<\/p><ol>\n<li>In Hostinger Reach, open <strong>WhatsApp<\/strong> from the sidebar and go to the WhatsApp settings.<\/li>\n<li>In the <strong>Auto-reply<\/strong> section, turn on the toggle.<\/li>\n<li>Enter your reply in the <strong>Message<\/strong> field. The message can be up to 4,096 characters.<\/li>\n<li>Enter the maximum number of credits auto-replies can use per day in <strong>Daily credit limit<\/strong>.<\/li>\n<li>Click <strong>Save changes<\/strong>.<br>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-24843\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/11\/2026-11-09_09-51.png\" alt=\"\" width=\"1170\" height=\"750\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/11\/2026-11-09_09-51.png 1170w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/11\/2026-11-09_09-51-300x192.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/11\/2026-11-09_09-51-1024x656.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/11\/2026-11-09_09-51-768x492.png 768w\" sizes=\"(max-width: 1170px) 100vw, 1170px\" \/><\/li>\n<\/ol><p>Include how contacts can reach your business in the message, such as a support phone number or email address. Hostinger Reach does not show replies from contacts, so the auto-reply is the only answer they receive in Reach.<\/p><p>Until you turn on auto-reply, a banner on the WhatsApp page also opens the auto-reply settings. The banner disappears once auto-reply is on, and you can dismiss it.<\/p><h2 id=\"h-how-whatsapp-auto-reply-uses-credits-in-hostinger-reach\">How WhatsApp auto-reply uses credits in Hostinger Reach<\/h2><p>Hostinger Reach uses credits for a WhatsApp auto-reply only when the reply is sent. Each phone number that messages you receives at most one auto-reply every 24 hours.<\/p><p>WhatsApp auto-replies stop for the rest of the day once they reach your daily credit limit or your credit balance runs out. Check your balance in <a data-click-id=\"hgr-post-content-link-how-to-check-your-hostinger-credit-balance-and-spending\" href=\"https:\/\/www.hostinger.com\/support\/how-to-check-your-hostinger-credit-balance-and-spending\/\">How to check your Hostinger credit balance and spending<\/a>.<\/p><p><strong>NOTE<\/strong><\/p><ul>\n<li>Hostinger Reach does not provide a WhatsApp inbox, so replies from contacts are not shown in Reach and you cannot answer them there.<\/li>\n<\/ul><p>With auto-reply turned on, contacts who message your WhatsApp number get an instant answer with your contact details, and your daily credit limit keeps the spending predictable.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Send an automatic WhatsApp message to contacts who message your number after a Reach campaign.<\/p>\n","protected":false},"author":594,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_content_updated_date":"","include_on_kodee":true,"footnotes":""},"categories":[296],"tags":[],"class_list":["post-24842","post","type-post","status-publish","format-standard","hentry","category-hostinger-reach"],"hreflangs":[],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/24842","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/594"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=24842"}],"version-history":[{"count":2,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/24842\/revisions"}],"predecessor-version":[{"id":24845,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/24842\/revisions\/24845"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=24842"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=24842"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=24842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}