{"id":24234,"date":"2026-11-03T04:14:04","date_gmt":"2026-11-03T04:14:04","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=24234"},"modified":"2026-11-03T04:14:04","modified_gmt":"2026-11-03T04:14:04","slug":"hostinger-ecommerce-limitations-and-unsupported-features","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/hostinger-ecommerce-limitations-and-unsupported-features\/","title":{"rendered":"Hostinger Ecommerce: Limitations and unsupported features"},"content":{"rendered":"<p>Hostinger Ecommerce limitations cover products, sales channels, checkout, payments, shipping, and order management. A Hostinger Ecommerce store holds up to 2,000 products, some product types work only on specific sales channels, and checkout text, payment providers, and shipping options can&rsquo;t be extended beyond the built-in settings. Where a workaround exists, such as a Payment Link for customer-specific products or an appointment product for pickup times, it&rsquo;s listed next to the limitation.<\/p><h2 id=\"h-product-limitations-in-hostinger-ecommerce\">Product limitations in Hostinger Ecommerce<\/h2><p>A Hostinger Ecommerce store can hold up to 2,000 products, and some product types are available only on certain sales channels.<\/p><ul>\n<li>The Hostinger Ecommerce plan appears as <b>Ecommerce Growth<\/b> in Billing, and one plan covers one store. See <a data-click-id=\"hgr-post-content-link-hostinger-ecommerce-product-overview\" href=\"\/support\/hostinger-ecommerce-what-is-hostinger-ecommerce\/\">Hostinger Ecommerce: Product overview<\/a> for what the plan includes.<\/li>\n<li>Appointment products work only on Hostinger AI Builder and Quick link store sales channels.<\/li>\n<li>Subscription products work only on Hostinger AI Builder agentic mode websites.<\/li>\n<li>Print-on-demand products work only on Hostinger AI Builder, Quick link store, and Custom sales channels. See <a data-click-id=\"hgr-post-content-link-hostinger-ecommerce-how-to-add-products-to-your-store\" href=\"\/support\/hostinger-ecommerce-how-to-add-products-to-your-store\/\">Hostinger Ecommerce: How to add products to your store<\/a> to check where each product type works.<\/li>\n<li>Hostinger Ecommerce doesn&rsquo;t offer a product export. Keep your own copy of your product data with the import template. See <a data-click-id=\"hgr-post-content-link-back-up-your-hostinger-ecommerce-products-and-orders\" href=\"\/support\/hostinger-ecommerce-what-you-can-restore-after-deleting-a-product-or-store\/#h-back-up-your-hostinger-ecommerce-products-and-orders\">back up your Hostinger Ecommerce products and orders<\/a> to create one, and <a data-click-id=\"hgr-post-content-link-how-to-import-products-to-your-online-store\" href=\"\/support\/10572396-hostinger-ecommerce-how-to-import-products-to-your-online-store\/\">How to import products to your online store<\/a> to upload it.<\/li>\n<li>Appointment prices must be a fixed amount and can&rsquo;t be left blank or set as a range. Select the <b>Free<\/b> price type to accept bookings without payment. See <a data-click-id=\"hgr-post-content-link-how-to-accept-appointments\" href=\"\/support\/6538407-hostinger-ecommerce-how-to-accept-appointments\/\">How to accept appointments<\/a> for the pricing options.<\/li>\n<li>Hostinger Ecommerce doesn&rsquo;t limit who can buy a visible product. To sell a product only to customers you choose, keep it live on Payment links and share a payment link with those customers. See <a data-click-id=\"hgr-post-content-link-how-to-create-a-payment-link\" href=\"\/support\/hostinger-ecommerce-how-to-create-a-payment-link\/\">How to create a Payment Link<\/a> and <a data-click-id=\"hgr-post-content-link-manage-product-visibility-in-the-online-store\" href=\"\/support\/hostinger-ecommerce-manage-product-visibility-in-the-online-store\/\">Manage product visibility in the online store<\/a> for the steps.<\/li>\n<li>Hostinger Ecommerce doesn&rsquo;t support multiple currencies or multiple languages in one store. See <a data-click-id=\"hgr-post-content-link-supported-currencies-in-the-online-store\" href=\"https:\/\/www.hostinger.com\/support\/6815760-hostinger-ecommerce-supported-currencies-in-the-online-store\/\">Supported currencies in the online store<\/a> to choose your store currency.<\/li>\n<\/ul><h2 id=\"h-sales-channel-limitations-in-hostinger-ecommerce\">Sales channel limitations in Hostinger Ecommerce<\/h2><p>Hostinger Ecommerce connects to Hostinger AI Builder, WordPress, Quick link store, Payment links, Custom sales channel, and TikTok Shop, but not to Facebook or Instagram shops.<\/p><ul>\n<li>Hostinger Ecommerce doesn&rsquo;t have a Facebook or Instagram sales channel. To sell on social media, see <a data-click-id=\"hgr-post-content-link-how-to-start-selling-on-tiktok-shop\" href=\"\/support\/hostinger-ecommerce-how-to-start-selling-on-tiktok-shop\/\">How to start selling on TikTok Shop<\/a>. To measure Facebook and Instagram ads, see <a data-click-id=\"hgr-post-content-link-how-to-connect-google-analytics-and-meta-pixel-to-your-store\" href=\"\/support\/hostinger-ecommerce-how-to-connect-google-analytics-and-meta-pixel-to-an-agentic-mode-store\/\">How to connect Google Analytics and Meta Pixel to your store<\/a>.<\/li>\n<li>A custom-coded website, such as a PHP site, connects only as a Custom sales channel built against the Public Sales Channel API, which requires development work. Store Manager has no API settings, and integration issues such as webhooks, purchase tracking, or missing order data need a support request. See <a data-click-id=\"hgr-post-content-link-how-to-add-a-sales-channel\" href=\"\/support\/how-to-add-a-sales-channel-in-hostinger-ecommerce\/\">How to add a sales channel<\/a> for the sales channel types.<\/li>\n<li>Hostinger Ecommerce doesn&rsquo;t include a point-of-sale (POS) system or sync stock with an in-store POS. To connect other apps to your Hostinger account, see <a data-click-id=\"hgr-post-content-link-connect-apps-and-custom-mcp-servers-to-hostinger-agent\" href=\"\/support\/connect-apps-and-custom-mcp-servers-to-hostinger-agent\/\">Connect apps and custom MCP servers to Hostinger Agent<\/a>.<\/li>\n<li>Quick link stores and WordPress sales channels show all products on one page. Hostinger AI Builder websites can set products per page. See <a data-click-id=\"hgr-post-content-link-how-to-add-and-customize-product-sections-in-manual-mode\" href=\"\/support\/6538352-hostinger-ai-builder-manual-mode-product-sections\/\">How to add and customize product sections in manual mode<\/a> to change it.<\/li>\n<\/ul><h2 id=\"h-checkout-and-payment-limitations-in-hostinger-ecommerce\">Checkout and payment limitations in Hostinger Ecommerce<\/h2><p>The Hostinger Ecommerce checkout uses fixed button text and three policy types, and only the payment providers listed in Store Manager can be connected.<\/p><ul>\n<li>The order button text at checkout can&rsquo;t be renamed. See <a data-click-id=\"hgr-post-content-link-how-to-manage-checkout-settings-in-the-online-store\" href=\"\/support\/6539035-hostinger-ecommerce-how-to-manage-checkout-settings-in-the-online-store\/\">How to manage checkout settings in the online store<\/a> for the settings you can change.<\/li>\n<li>Checkout policies cover only <b>Terms &amp; Conditions<\/b>, <b>Privacy policy<\/b>, and <b>Refund policy<\/b>. Add other policies as pages on your website. See <a data-click-id=\"hgr-post-content-link-how-to-add-legal-pages-in-manual-mode\" href=\"\/support\/6454245-hostinger-ai-builder-manual-mode-how-to-add-legal-pages\/\">How to add legal pages in manual mode<\/a> or <a data-click-id=\"hgr-post-content-link-how-to-create-legal-pages-with-hostinger-agent\" href=\"\/support\/how-to-create-legal-pages-with-hostinger-agent\/\">How to create legal pages with Hostinger Agent<\/a> to create them.<\/li>\n<li>Only the payment providers listed in Store Manager can be connected, so providers such as Wompi and LiqPay aren&rsquo;t supported. See <a data-click-id=\"hgr-post-content-link-hostinger-ecommerce-online-payment-gateways\" href=\"\/support\/6538413-hostinger-ecommerce-online-payment-gateways\/\">Hostinger Ecommerce: Online payment gateways<\/a> for the supported providers.<\/li>\n<li>To accept a payment method that isn&rsquo;t supported, such as cash or a local bank transfer, add a manual payment. See <a data-click-id=\"hgr-post-content-link-how-to-enable-manual-offline-payments\" href=\"\/support\/6538417-hostinger-ecommerce-how-to-enable-manual-offline-payments\/\">How to enable manual (offline) payments<\/a> for the steps.<\/li>\n<\/ul><h2 id=\"h-shipping-limitations-in-hostinger-ecommerce\">Shipping limitations in Hostinger Ecommerce<\/h2><p>Hostinger Ecommerce shipping uses flat rates per shipping zone, with conditions based only on order price or order weight.<\/p><ul>\n<li>Customers can&rsquo;t choose a pickup date or time at checkout. To offer pickup time slots, create an appointment product for the pickup. See <a data-click-id=\"hgr-post-content-link-how-to-set-up-shipping\" href=\"\/support\/6538842-hostinger-ecommerce-how-to-set-up-shipping\/\">How to set up shipping<\/a> for the available shipping options.<\/li>\n<li>Shipping conditions support only order price and order weight. See <a data-click-id=\"hgr-post-content-link-shipping-based-on-the-order-price-or-weight\" href=\"https:\/\/www.hostinger.com\/support\/7055016-hostinger-ecommerce-shipping-based-on-the-order-price-or-weight\/\">Shipping based on the order price or weight<\/a> to set them.<\/li>\n<li>Hostinger Ecommerce doesn&rsquo;t calculate live carrier rates, and shipping zones support only countries or states.<\/li>\n<li>A &ldquo;plus shipping&rdquo; note can&rsquo;t be shown next to the product price. Shipping costs appear in the cart and at checkout.<\/li>\n<\/ul><h2 id=\"h-order-management-limitations-in-hostinger-ecommerce\">Order management limitations in Hostinger Ecommerce<\/h2><p>Hostinger Ecommerce limits what you can do with archived orders, invoices, and deleted items, and sends order emails to customers only.<\/p><ul>\n<li>Archived orders can&rsquo;t be viewed or restored from Store Manager. Export your orders to CSV before you archive them. See <a data-click-id=\"hgr-post-content-link-hostinger-ecommerce-how-to-manage-orders\" href=\"\/support\/hostinger-ecommerce-how-to-manage-orders\/\">Hostinger Ecommerce: How to manage orders<\/a> for the export steps.<\/li>\n<li>Invoices can only be created for paid orders, not for unpaid, cancelled, archived, TikTok Shop, or test-payment orders, and not without an order. See <a data-click-id=\"hgr-post-content-link-how-to-manage-invoices-in-the-online-store\" href=\"\/support\/6803165-hostinger-ecommerce-how-to-manage-invoices-in-the-online-store\/\">How to manage invoices in the online store<\/a> for the steps.<\/li>\n<li>Hostinger Ecommerce doesn&rsquo;t email the store owner about new orders. Transactional emails go to customers only, so check <b>Orders<\/b> in Store Manager for new orders. See <a data-click-id=\"hgr-post-content-link-how-to-customize-transactional-emails-in-hostinger-reach\" href=\"\/support\/hostinger-ecommerce-how-to-customize-transactional-emails-in-hostinger-reach\/\">How to customize transactional emails in Hostinger Reach<\/a> for the customer emails your store sends.<\/li>\n<li>Deleted products and deleted stores can&rsquo;t be restored. See <a data-click-id=\"hgr-post-content-link-what-you-can-restore-after-deleting-a-product-or-store\" href=\"\/support\/hostinger-ecommerce-what-you-can-restore-after-deleting-a-product-or-store\/\">What you can restore after deleting a product or store<\/a> to check what you can recover.<\/li>\n<\/ul><p>Knowing these Hostinger Ecommerce limitations upfront helps you choose the right sales channels, set up checkout and shipping, and keep backups of your products and orders.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Check which features Hostinger Ecommerce doesn\u2019t support, from product exports to checkout customization, with workarounds.<\/p>\n","protected":false},"author":594,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_content_updated_date":"","include_on_kodee":true,"footnotes":""},"categories":[312],"tags":[],"class_list":["post-24234","post","type-post","status-publish","format-standard","hentry","category-hostinger-ecommerce"],"hreflangs":[],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/24234","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/594"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=24234"}],"version-history":[{"count":2,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/24234\/revisions"}],"predecessor-version":[{"id":24236,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/24234\/revisions\/24236"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=24234"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=24234"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=24234"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}