{"id":18936,"date":"2026-09-24T07:48:04","date_gmt":"2026-09-24T07:48:04","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=18936"},"modified":"2026-09-24T08:03:49","modified_gmt":"2026-09-24T08:03:49","slug":"hostinger-reach-collect-consent-for-whatsapp-campaigns","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/hostinger-reach-collect-consent-for-whatsapp-campaigns\/","title":{"rendered":"Hostinger Reach: How to collect consent for WhatsApp campaigns"},"content":{"rendered":"<p><a href=\"https:\/\/www.hostinger.com\/email-marketing\">Hostinger Reach<\/a> tracks <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> consent separately from other subscription types, and only contacts with recorded consent and a supported phone number can receive <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> campaigns. This article covers collecting consent with a <a href=\"https:\/\/www.hostinger.com\/email-marketing\">Hostinger Reach<\/a> form, using consent gathered outside Reach, reading the recipient summary during campaign setup, and how unsubscribe replies update a contact&rsquo;s status.<\/p><h3>Before you start<\/h3><ul>\n<li><a href=\"https:\/\/www.hostinger.com\/support\/how-to-get-a-phone-number-for-whatsapp-campaigns-in-hostinger-reach\/\">A valid phone number<\/a> saved in the <a href=\"https:\/\/www.hostinger.com\/support\/11534487-hostinger-reach-how-to-sign-up-and-access-the-dashboard\/\">Hostinger Reach dashboard<\/a>.<\/li>\n<li><a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> consent recorded as Subscribed in Hostinger Reach, or valid consent collected elsewhere and confirmed during campaign setup.<\/li>\n<li>Connect your WhatsApp Business Account first in <a href=\"https:\/\/www.hostinger.com\/support\/hostinger-reach-connect-whatsapp-and-complete-meta-setup\/\">Hostinger Reach: Connect WhatsApp and complete Meta setup<\/a> if you haven&rsquo;t already.<\/li>\n<\/ul><p><strong>NOTES<\/strong><\/p><ul>\n<li>United States phone numbers are excluded because Meta does not allow marketing messages to those numbers.<\/li>\n<li>You are responsible for obtaining and documenting consent that meets the rules that apply to your business and recipients. Hostinger Reach records the subscription status but does not determine whether your consent process is legally sufficient.<\/li>\n<\/ul><h2 id=\"h-collect-whatsapp-consent-with-a-hostinger-reach-form\">Collect WhatsApp consent with a Hostinger Reach form<\/h2><p>Add a Phone number field and a <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> consent checkbox to a Hostinger Reach form to collect both together at once.<\/p><ol>\n<li>Open an existing <a href=\"https:\/\/www.hostinger.com\/support\/hostinger-reach-form-builder-overview-setup-guide\/\">Hostinger Reach form<\/a> or create a new one.<\/li>\n<li>In the <strong>Edit<\/strong> tab, add or enable the <strong>Phone number<\/strong> field.<\/li>\n<li>Open WhatsApp consent and turn on<strong> Show WhatsApp<\/strong> checkbox.<\/li>\n<li>Use clear checkbox text that names your business and explains what the person will receive.<\/li>\n<li>Select <strong>Save<\/strong> and publish.<br>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-18941\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-44.png\" alt=\"\" width=\"1095\" height=\"561\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-44.png 1095w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-44-300x154.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-44-1024x525.png 1024w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-44-768x393.png 768w\" sizes=\"(max-width: 1095px) 100vw, 1095px\" \/><\/li>\n<\/ol><p>When a person submits the form with the WhatsApp checkbox selected, <a href=\"https:\/\/www.hostinger.com\/email-marketing\">Hostinger Reach<\/a> changes that contact&rsquo;s WhatsApp status to <strong>Subscribed<\/strong>.<\/p><h2 id=\"h-use-whatsapp-consent-collected-outside-hostinger-reach\">Use WhatsApp consent collected outside Hostinger Reach<\/h2><p>When you select campaign recipients, <a href=\"https:\/\/www.hostinger.com\/email-marketing\">Hostinger Reach<\/a> separates contacts with stored consent from contacts with no WhatsApp opt-in recorded, and skips contacts without stored consent by default.<\/p><ol>\n<li>Select the groups or segments for the campaign.<\/li>\n<li>Review the recipient summary on the right side of the page.<\/li>\n<li>Select<strong> Include contacts<\/strong> without opt-in stored if some contacts have valid consent collected elsewhere, and confirm that you have permission to message them.<br>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-18942\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-46.png\" alt=\"\" width=\"799\" height=\"559\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-46.png 799w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-46-300x210.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-46-768x537.png 768w\" sizes=\"(max-width: 799px) 100vw, 799px\" \/><\/li>\n<\/ol><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">Avoid including contacts when you cannot verify their consent.<\/div><h2 id=\"h-understand-the-whatsapp-recipient-summary-in-hostinger-reach\">Understand the WhatsApp recipient summary in Hostinger Reach<\/h2><div class=\"intercom-interblocks-table-container\">\n<table role=\"presentation\">\n<tbody>\n<tr>\n<td style=\"background-color: #e3e7fa80;width: 220px\">\n<p class=\"intercom-align-center no-margin\"><b>Status<\/b><\/p>\n<\/td>\n<td style=\"background-color: #e3e7fa80\">\n<p class=\"intercom-align-center no-margin\"><b>How Hostinger Reach handles the contact<\/b><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 220px\">\n<p class=\"no-margin\">Opted in to WhatsApp<\/p>\n<\/td>\n<td>\n<p class=\"no-margin\">Included when the contact also has a valid, supported phone number.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 220px\">\n<p class=\"no-margin\">No opt-in stored<\/p>\n<\/td>\n<td>\n<p class=\"no-margin\">Skipped unless you confirm that valid consent was collected elsewhere.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 220px\">\n<p class=\"no-margin\">Can&rsquo;t be messaged<\/p>\n<\/td>\n<td>\n<p class=\"no-margin\">Excluded because the phone number is missing or invalid, the contact is unsubscribed, or another eligibility rule applies.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 220px\">\n<p class=\"no-margin\">Overlap<\/p>\n<\/td>\n<td>\n<p class=\"no-margin\">Counted once when the same contact appears in more than one selected group or segment.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><h2 id=\"h-how-whatsapp-unsubscribes-work-in-hostinger-reach\">How WhatsApp unsubscribes work in Hostinger Reach<\/h2><p><a href=\"https:\/\/www.hostinger.com\/email-marketing\">Hostinger Reach<\/a> adds the fixed footer Reply STOP to unsubscribe to WhatsApp templates. When a recipient replies STOP, <a href=\"https:\/\/www.hostinger.com\/email-marketing\">Hostinger Reach<\/a> automatically changes that contact&rsquo;s WhatsApp status to Unsubscribed and suppresses the contact from future WhatsApp campaigns.<\/p><p>Opt-outs are reported as an overall <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> total rather than a metric for a specific campaign, because <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> keeps messages in one conversation thread per contact and <a href=\"https:\/\/www.hostinger.com\/email-marketing\">Hostinger Reach<\/a> cannot reliably assign a reply or unsubscribe to one campaign.<\/p><p><strong>NOTE<\/strong><\/p><ul>\n<li><a href=\"https:\/\/www.hostinger.com\/email-marketing\">Hostinger Reach<\/a> does not provide a <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> inbox or automatic replies at the moment. Include another support channel in your message or on the linked page if recipients may need help.<\/li>\n<\/ul><p>With consent recorded and reflected in the recipient summary, <a href=\"https:\/\/www.hostinger.com\/email-marketing\">Hostinger Reach<\/a> sends <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> campaigns only to contacts who are eligible to receive them.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how Hostinger Reach records WhatsApp consent to determine which contacts can receive campaigns.<\/p>\n","protected":false},"author":594,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[296],"tags":[],"class_list":["post-18936","post","type-post","status-publish","format-standard","hentry","category-hostinger-reach"],"hreflangs":[],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/18936","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/594"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=18936"}],"version-history":[{"count":3,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/18936\/revisions"}],"predecessor-version":[{"id":18956,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/18936\/revisions\/18956"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=18936"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=18936"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=18936"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}