{"id":18921,"date":"2026-09-24T07:08:11","date_gmt":"2026-09-24T07:08:11","guid":{"rendered":"https:\/\/www.hostinger.com\/support\/?p=18921"},"modified":"2026-09-24T08:04:03","modified_gmt":"2026-09-24T08:04:03","slug":"hostinger-reach-connect-whatsapp-and-complete-meta-setup","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/hostinger-reach-connect-whatsapp-and-complete-meta-setup\/","title":{"rendered":"Hostinger Reach: How to connect WhatsApp and complete Meta setup"},"content":{"rendered":"<p>Connecting a WhatsApp Business Account to <a href=\"https:\/\/www.hostinger.com\/email-marketing\">Hostinger Reach<\/a> through Meta Embedded Signup lets you send approved <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> marketing campaigns from Reach. <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> campaigns are available with Reach 1000. To connect, <a href=\"https:\/\/www.hostinger.com\/support\/how-to-get-a-phone-number-for-whatsapp-campaigns-in-hostinger-reach\/\">prepare a dedicated phone number<\/a>, sign in with a Facebook profile that has administrator access to the correct Meta business assets, and complete every step Meta requests.<\/p><h3>Before you start<\/h3><ul>\n<li>Use a paid Reach 1000 plan. If you are on a lower plan, the <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> page asks you to upgrade.<\/li>\n<li><a href=\"https:\/\/www.hostinger.com\/support\/how-to-get-a-phone-number-for-whatsapp-campaigns-in-hostinger-reach\/\">Prepare a dedicated phone number<\/a> that can receive the verification method offered by Meta. The number must not be active in the <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> consumer app or WhatsApp Business app.<\/li>\n<li>Fully disconnect the number from any other <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> provider before connecting it to Hostinger Reach.<\/li>\n<li>Sign in with a Facebook profile that has administrator access to the correct Meta Business Portfolio and WhatsApp Business Account.<\/li>\n<li>Have your business display name, company website, and matching business details ready. Meta may request business verification.<\/li>\n<\/ul><p><img decoding=\"async\" class=\"alignnone size-full wp-image-18924\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-03.png\" alt=\"\" width=\"861\" height=\"357\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-03.png 861w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-03-300x124.png 300w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-03-768x318.png 768w\" sizes=\"(max-width: 861px) 100vw, 861px\" \/><\/p><p>&nbsp;<\/p><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">One <a href=\"https:\/\/www.hostinger.com\/email-marketing\">Hostinger Reach<\/a> account can connect one WhatsApp Business Account and one dedicated phone number in the initial release.<\/div><h2 id=\"h-connect-whatsapp-in-hostinger-reach\">Connect WhatsApp in Hostinger Reach<\/h2><p>Open WhatsApp in <a href=\"https:\/\/www.hostinger.com\/support\/11534487-hostinger-reach-how-to-sign-up-and-access-the-dashboard\/\">Hostinger Reach dashboard<\/a> and complete Meta Embedded Signup to link your WhatsApp Business Account.<\/p><ol>\n<li>Open WhatsApp in Hostinger Reach and start the connection flow.<\/li>\n<li>Review the setup requirements, then select <strong>Continue<\/strong>.<br>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-18925\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-03_1.png\" alt=\"\" width=\"742\" height=\"452\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-03_1.png 742w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-03_1-300x183.png 300w\" sizes=\"(max-width: 742px) 100vw, 742px\" \/><\/li>\n<li>In the Meta window, sign in with the Facebook profile that manages the business you want to connect.<\/li>\n<li>Choose an existing Meta Business Portfolio and WhatsApp Business Account, or create them during the flow.<br>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-18926\" src=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-03_2.png\" alt=\"\" width=\"599\" height=\"371\" srcset=\"https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-03_2.png 599w, https:\/\/www.hostinger.com\/support\/wp-content\/uploads\/sites\/55\/2026\/09\/2026-09-24_14-03_2-300x186.png 300w\" sizes=\"(max-width: 599px) 100vw, 599px\" \/><\/li>\n<li>Add the dedicated phone number and complete the verification step offered by Meta.<\/li>\n<li>Complete every remaining Meta step and return to Hostinger Reach. The account connects only after Reach confirms that setup is complete.<\/li>\n<li>Claim the free 300 Hostinger Credits that appear after a successful connection.<\/li>\n<\/ol><h2 id=\"h-what-connecting-whatsapp-enables-in-hostinger-reach\">What connecting WhatsApp enables in Hostinger Reach<\/h2><p>After connection, you can create marketing message templates in Hostinger Reach, submit them to Meta, and send approved templates as one-off campaigns. Campaigns send when you select Send now.<\/p><p>The initial release does not include scheduled sending, a shared <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> inbox, automatic replies, multiple phone numbers, or multiple WhatsApp Business Accounts per Reach account. Replies cannot be handled in Reach as a result.<\/p><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">Build and submit templates in <a href=\"https:\/\/www.hostinger.com\/support\/hostinger-reach-create-whatsapp-templates-and-get-meta-approval\/\">Hostinger Reach: Create WhatsApp templates and get Meta approval<\/a>, and confirm your contacts have valid WhatsApp consent in <a href=\"https:\/\/www.hostinger.com\/support\/hostinger-reach-collect-consent-for-whatsapp-campaigns\/\">Hostinger Reach: Collect consent for WhatsApp campaigns<\/a> before sending. Track how the free credits and campaign costs are used in <a href=\"https:\/\/www.hostinger.com\/support\/hostinger-reach-understand-whatsapp-campaign-costs-and-hostinger-credits\/\">Hostinger Reach: Understand WhatsApp campaign costs and Hostinger Credits<\/a>.<\/div><h2 id=\"h-fix-common-whatsapp-connection-problems-in-hostinger-reach\">Fix common WhatsApp connection problems in Hostinger Reach<\/h2><div class=\"intercom-interblocks-table-container\">\n<table role=\"presentation\">\n<tbody>\n<tr>\n<td style=\"background-color: #e3e7fa80;width: 260px\">\n<p class=\"intercom-align-center no-margin\"><b>What you see<\/b><\/p>\n<\/td>\n<td style=\"background-color: #e3e7fa80\">\n<p class=\"intercom-align-center no-margin\"><b>What to do<\/b><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 260px\">\n<p class=\"no-margin\">The Meta window does not open<\/p>\n<\/td>\n<td>\n<p class=\"no-margin\">Allow pop-ups and cookies for the session, use an updated browser, and start the connection again.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 260px\">\n<p class=\"no-margin\">The intended business or WhatsApp account is missing<\/p>\n<\/td>\n<td>\n<p class=\"no-margin\">Confirm that you used the correct Facebook profile and that it has administrator access to the intended Meta business assets.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 260px\">\n<p class=\"no-margin\">Meta says the phone number is already in use<\/p>\n<\/td>\n<td>\n<p class=\"no-margin\">Remove the number from the WhatsApp app or fully disconnect it from the previous provider, then retry.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 260px\">\n<p class=\"no-margin\">Verification remains pending<\/p>\n<\/td>\n<td>\n<p class=\"no-margin\">Meta controls the review. Complete any requested action in Meta Business Suite and wait for the status to update.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 260px\">\n<p class=\"no-margin\">Meta shows a policy or account restriction<\/p>\n<\/td>\n<td>\n<p class=\"no-margin\">Review the restriction in Meta. Reach cannot approve, bypass, or remove Meta restrictions.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 260px\">\n<p class=\"no-margin\">Meta setup finishes but Reach is not connected<\/p>\n<\/td>\n<td>\n<p class=\"no-margin\">Return to Reach, refresh the page, and retry the connection. Contact Hostinger Agent with the time of the attempt, the visible status, and a screenshot with no credentials or verification codes if it still fails.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><h2 id=\"h-disconnect-whatsapp-from-hostinger-reach\">Disconnect WhatsApp from Hostinger Reach<\/h2><p>Disconnecting <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> keeps your Hostinger Credits in your unified credit balance. <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> campaigns and reports are hidden while no WhatsApp Business Account is connected and become available again after you connect another account.<\/p><p>Once connected, <a href=\"https:\/\/www.hostinger.com\/email-marketing\">Hostinger Reach<\/a> guides you through building templates, confirming contact consent, and tracking campaign costs, so your first <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> campaign is ready to send.<\/p><h2 id=\"h-frequently-asked-questions\">Frequently asked questions<\/h2><p><strong>Why does Reach open a Meta window?<\/strong><br>\nMeta manages the WhatsApp Business Platform account, phone number connection, business verification, and template approvals. Reach uses Meta Embedded Signup so you can authorize those assets without configuring a separate integration.<\/p><p><strong>Can I use the number from my WhatsApp Business app?<\/strong><br>\nNo. Use a separate dedicated marketing number, since a number connected to Reach cannot remain active in the <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> consumer app or WhatsApp Business app. Keep the number used for everyday customer conversations separate, because Reach does not include an inbox.<\/p><p><strong>Can I connect a number used with another provider?<\/strong><br>\nYes, but first fully disconnect the number from the previous provider. Review the number in Meta Business Suite before retrying if Meta still reports that the number is in use.<\/p><p><strong>Where can I check business verification?<\/strong><br>\nBusiness verification and <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a> account details remain in Meta. Open <a href=\"https:\/\/business.facebook.com\/wa\/manage\/home\/\" target=\"_blank\" rel=\"noopener\">WhatsApp Manager in Meta Business Suite<\/a> to review the current status and any action requested by Meta.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Connect a WhatsApp Business Account to Hostinger Reach through Meta Embedded Signup.<\/p>\n","protected":false},"author":594,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[296],"tags":[],"class_list":["post-18921","post","type-post","status-publish","format-standard","hentry","category-hostinger-reach"],"hreflangs":[],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/18921","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/594"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=18921"}],"version-history":[{"count":8,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/18921\/revisions"}],"predecessor-version":[{"id":18958,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/18921\/revisions\/18958"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=18921"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=18921"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=18921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}