{"id":1573,"date":"2019-02-08T10:35:54","date_gmt":"2019-02-08T10:35:54","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2019\/02\/08\/1583242-how-to-fix-ftp-connection-errors-in-hostinger\/"},"modified":"2026-03-16T12:12:18","modified_gmt":"2026-03-16T12:12:18","slug":"1583242-how-to-fix-ftp-connection-errors-in-hostinger","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/1583242-how-to-fix-ftp-connection-errors-in-hostinger\/","title":{"rendered":"How to Fix FTP Connection Errors in Hostinger"},"content":{"rendered":"<p class=\"no-margin\">There are several reasons you might encounter an error when <a href=\"\/support\/4480505-how-to-connect-to-your-account-using-ftp\" target=\"_blank\" class=\"intercom-content-link\">connecting to your website via FTP<\/a>. Here are some of the most common errors and how to resolve them:<\/p><p class=\"no-margin\">\n<\/p><h2 id=\"530-login-incorrect\">530 Login incorrect<\/h2><p class=\"no-margin\">A 530 error while connecting to FTP usually indicates incorrect login credentials. Double-check that you&rsquo;re entering the correct <a href=\"\/support\/1714427-how-to-find-ftp-details-on-hpanel-at-hostinger\/\" target=\"_blank\" class=\"intercom-content-link\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">&#65279;<\/span>FTP details<\/a>:<\/p><ul>\n<li>\n<p class=\"no-margin\">If you have more than one hosting plan, ensure that the hostname matches the IP address of the hosting plan where your website is hosted.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Confirm that the username corresponds to the website you&rsquo;re trying to connect to:<\/p>\n<ul>\n<li>\n<p class=\"no-margin\">For the main domain, it typically follows a format like <b>u12345678<\/b>.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">For <a href=\"\/support\/1583214-how-to-add-a-website\" target=\"_blank\" class=\"intercom-content-link\">addons<\/a>, the format will be <b>u12345678.domain.tld.<\/b><\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">For <a href=\"\/support\/1583246-how-to-create-additional-ftp-accounts\" target=\"_blank\" class=\"intercom-content-link\">additional FTP accounts<\/a>, it&rsquo;s <b>u12345678.user<\/b> or <b>u12345678.domain.tld<\/b>.<b>user.<\/b><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p class=\"no-margin\">Make sure you&rsquo;re entering the correct FTP password, not the SSH password, and that there are no spaces before or after the password.<\/p>\n<\/li>\n<\/ul><p class=\"no-margin\">If you&rsquo;ve confirmed the credentials are correct, try <a href=\"\/support\/5634574-how-to-change-your-ftp-password-on-hpanel\" target=\"_blank\" class=\"intercom-content-link\">resetting your FTP password<\/a> and reconnecting. <\/p><p class=\"no-margin\">\n<\/p><p class=\"no-margin\">If the issue persists after changing the password, the hostname should be changed from the IP to the <b>server name<\/b>. The server name can be found in the <b>Plan Details<\/b> section of hPanel. This should help resolve the issue.<\/p><div class=\"intercom-container\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2019\/02\/7b51c157-d35c-47b3-b32f-4ce6e87f0457.jpg\"><\/div><p class=\"no-margin\">\n<\/p><h2 id=\"20-seconds-or-connection-timed-out-error\">20 seconds or connection timed out error<\/h2><p class=\"no-margin\">This error often points to a problem with the internet connection from your provider. Try the following steps:<\/p><ol>\n<li>\n<p class=\"no-margin\">Reboot your router and any other network devices.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Increase the connection timeout in your FTP client. In FileZilla, go to <b>Edit &rarr; Settings<\/b>:<br>&#8203;<\/p>\n<div class=\"intercom-container intercom-align-center\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2019\/02\/6cbff1d4-30b7-46c3-839a-489c2e3843e3.jpg\"><\/div>\n<p class=\"no-margin\">In the options menu, set the timeout interval to 9999: <\/p>\n<\/li>\n<\/ol><div class=\"intercom-container intercom-align-center\"><img decoding=\"async\" src=\"\/support\/wp-content\/uploads\/sites\/55\/2019\/02\/f2eb0905-3d8f-4c18-92a2-b39be1c9be09.jpg\"><\/div><p class=\"no-margin\">\n<\/p><div class=\"intercom-interblocks-callout\" style=\"background-color: #e3e7fa80;border-color: #334bfa33\">\n<p class=\"no-margin\">If the timeout error persists after these steps, contact your internet service provider for further assistance.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Fixing connectivity issues while using an FTP client<\/p>\n","protected":false},"author":581,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"include_on_kodee":true,"footnotes":""},"categories":[193],"tags":[],"class_list":["post-1573","post","type-post","status-publish","format-standard","hentry","category-ftp-and-sftp"],"hreflangs":[{"locale":"en-US","link":"https:\/\/www.hostinger.com\/support\/1583242-how-to-fix-ftp-connection-errors-in-hostinger\/","default":1},{"locale":"es-ES","link":"https:\/\/www.hostinger.com\/es\/support\/1583242-como-corregir-errores-de-conexion-ftp-en-hostinger\/","default":0},{"locale":"fr-FR","link":"https:\/\/www.hostinger.com\/fr\/support\/1583242-comment-reparer-les-erreurs-de-connexion-ftp-hostinger\/","default":0},{"locale":"id-ID","link":"https:\/\/www.hostinger.com\/id\/support\/1583242-cara-memperbaiki-kesalahan-koneksi-ftp-di-hostinger\/","default":0},{"locale":"lt-LT","link":"https:\/\/www.hostinger.com\/lt\/support\/1583242-ka-daryti-jei-nepavyksta-prisijungti-prie-ftp-hostinger\/","default":0},{"locale":"pt-PT","link":"https:\/\/www.hostinger.com\/br\/support\/1583242-como-corrigir-erros-de-conexao-ftp-hostinger\/","default":0}],"include_on_kodee":true,"_links":{"self":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/users\/581"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/comments?post=1573"}],"version-history":[{"count":2,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1573\/revisions"}],"predecessor-version":[{"id":5730,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/posts\/1573\/revisions\/5730"}],"wp:attachment":[{"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/media?parent=1573"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/categories?post=1573"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hostinger.com\/support\/wp-json\/wp\/v2\/tags?post=1573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}