{"id":1509,"date":"2019-02-08T10:35:58","date_gmt":"2019-02-08T10:35:58","guid":{"rendered":"https:\/\/blog.hostinger.io\/support\/2019\/02\/08\/1583374-how-to-use-traceroute-at-hostinger\/"},"modified":"2026-04-07T03:36:48","modified_gmt":"2026-04-07T03:36:48","slug":"1583374-how-to-use-traceroute-at-hostinger","status":"publish","type":"post","link":"https:\/\/www.hostinger.com\/support\/1583374-how-to-use-traceroute-at-hostinger\/","title":{"rendered":"How to Use Traceroute at Hostinger"},"content":{"rendered":"

If your website is working though you can’t see it from your location after clearing cache<\/a>, you can check for connectivity issues. Based on which OS you are using on your computer, open Terminal or Command prompt:<\/p>

\n\n\n\n\n\n\n
\n

OS<\/b><\/p>\n<\/td>\n

\n

What to open and how<\/b><\/p>\n<\/td>\n<\/tr>\n

\n

Linux<\/p>\n<\/td>\n

\n

Click Ctrl + Alt + T<\/b> or Search → Terminal <\/b>to run terminal<\/p>\n<\/td>\n<\/tr>\n

\n

Mac OS<\/p>\n<\/td>\n

\n

In Spotlight search for Terminal<\/b><\/p>\n<\/td>\n<\/tr>\n

\n

Windows<\/p>\n<\/td>\n

\n

Click Win + R<\/b>, type cmd<\/b> and press Enter<\/b> to reach Command prompt<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>

Next, run the following command in Windows<\/b>:<\/p>

tracert your-hosting-ip<\/code><\/pre>
On Linux <\/b>and Mac OS<\/b>:<\/p>
traceroute your-hosting-ip<\/code><\/pre>
Replacing your-hosting-ip<\/b> with the IP of your hosting plan. You can find it by navigating Websites<\/a> → Manage <\/b>→ Plan details, in the Website details <\/b>section:<\/p>
\"The<\/div>
If you get a result like this:<\/p>
\"The<\/div>
It means that your connection to our server is being lost at the last point before the first line with Request timed out<\/b>.<\/p>
To solve this issue, contact your ISP and ask them to change your network routing. If this is not an option or the issue persists, you can try the following:<\/p>